Hi Rakesh Roy,

We have tried all possible scenario to reproduce below issue but we are unable to reproduce it. Could please reproduce this issue at your end.

Thanks,
Avnish Y

CC-Amruta Lohiya,Samir

Hi Avnish Yadav,

I have reproduced above issue on Production - Five Guys For HSPL

Repro Steps :
1) Added new employee same as Shannon Johnson
2) Employee enrolled in Dental [ CIGNA Dental - Tier - EE + SP + 2 CH] and Medical [ FGE UHC Choice Plus POS High Option - Tier - EE ] plan through new hired mode. [ Enrolled though Employee Login ]
3) Raised QE with effective date 01/01/2017
4) Enrolled in Medical [ PP0 250] and Dental [ Dental High Plan ] plan with tier EE + SP + 2 Ch through QE
5) After enrollment Employer Defined Contribution are calculated and displayed properly on Enrollment summary , Confirmation statement and Enroll Now - Election summary
6) Add Status Change Reason Was to 'Other' and Reason for status change Was to 'OE' with backdated effective date

NOTE : After changing the status change reason , Employer Defined Contribution are set to $0.00 on Enrollment summary , Confirmation statement and Enroll Now - Election summary

PFA Screen shot for same.

CC - Rakesh Roy

Thanks,
Meghana Kulkarni

Hi Lorena.Nava@ebsbenefits.com,

Regrading Code Fixed:- We have fixed this issue in our Development environment. Please refer following ETA for Local,Stage and Production environment.

1. Local environment ETA - 12/22/2016 (IST)
2. Stage environment ETA - 12/23/2016 (IST)
3. Production environment ETA - 12/26/2016 (IST)

Regrading data correction:- We have scanned Five Guys company on daily biases and found following employees, we have also corrected Employer Defined Contribution for these employees.

1. Joel Koch
2. Stroup Ronald
3. Steven Yarnall
4. Jared Cook
5. William Groth
6. Heather Mcclellan
7. Peter Rowlett

Please Note that we will scan Five Guys company until code fixed not done on production.

Thanks,
Avnish Y

CC-Jennifer Leugers,Jyoti Mayne,Amruta Lohiya,Vijay Siddha,Samir

Hi Hrishikesh Deshpande,

Please refer below 3'C for this issue.

Concern:- Five Guys: Ongoing Issue (Defined Contribution Not Showing)
Cause:- EE has future election that is effective date from '01/01/2017' in Dental and Medical benefits in this case if we change demographic data of EE with retro date then system check eligibility of "Defined Contribution" and according to eligibility of "Defined Contribution", DC is eligible only when employee enrolled in Dental and Medical benefits.

On Retro date system does not found active enrollments, because of this ineligibility enrollments "Defined Contribution" delete from system for the EE.

For Example:
EE enrollment Effective date ='01/01/2017'
EE enrollment Termination date ='12/31/2017'

Retro Date Qualifying Event='12/11/2016' (EE Effective Date)

On '12/11/2016' system does not found any active enrollments, because this "Defined Contribution" delete from system.

Correction:- We have fixed this issue in LB environment. Please verify this issue after LB patch.

Thanks,
Avnish Y

CC- Jyoti Mayne,Amruta Lohiya,Satya,Samir,Vijay Siddha

Hi Avnish Yadav,

It is failing in one scenario :

Scenario -

1) Defined Contribution date - 01/01/2016 - 12/31/2017
2) Employee has election in Plan from 01/01/2017 - Here employee got credit pool.
3) Raise QE with daate 12/01/2016 and change any demographics data
4) observe that Defined Contribution set back to 0.

Thanks,
Hrishikesh.

Hi all - the ETA for Prod was 12.26.16 and it still seems to not be working (example employee Joshua Pugliese). I need someone to let us know the status ASAP. I can't express how frustrated the client is with having so many issues with the Defined Contribution.

Samir

Hi Jennifer Leugers,

We Apologies to miss ETA.

While testing this we found some issues, development team is working to fix this issues.
We will fix issues on our Local by 12/30/2016, Our Code changes in Defined Contribution Core Logic will impact both BenAdmin and Exchange module so we would need more time to test this fixes.

If our QA testing completed by 12/30 then same day we will move this patch on Stage and on 01/02/2017 we will move it on Production.

Thanks,
Hrishikesh.

Satya

Hi Hrishikesh Deshpande,

We have fixed above mentioned scenario in LB environment. Could please verify the same at your end and let us know in case of any issue/concern.

Thanks,
Avnish Y

CC-Jyoti Mayne,Satya

This is tested on WT Stage - 30th Dec 2016

Worked Well

I enrolled employee in a plan (which uses credit pool) from 01/01/2017 -> system showed proper updated amounts for credit

I initiated a back dated QE - and made few EDS changes (where employee was not eligible for the built credit pool)
In this case - unlike before : system maintained the credit pool amounts as before instead of clearing them out

We have found one issue WT-7479.

CC - Hrishikesh Deshpande Rakesh Roy Avnish YadavPrasad Pise

This is tested on Stage - 02nd Jan 2016 [for BenAdmin - Credit Pool and Exchange - Defined Contribution]

Worked Well

• I enrolled employee in a plan (which uses credit pool) from 01/01/2017 -> system showed proper updated amounts for credit
• I initiated a back dated QE - and made few EDS changes (where employee was not eligible for the built credit pool)
• In this case - unlike before : system maintained the credit pool amounts as before instead of clearing them out

Hello Jennifer Leugers,

Can you please review this at you end on Stage ? If this is working as expected to you - we can move this ahead.

[Data correction is not done on Stage. It is done on Production. Please let us know do we need to perform the same on Stage too]

CC - Prasad Pise Hrishikesh Deshpande Avnish Yadav Rakesh Roy Vijay Siddha

Hello Jennifer Leugers,

This is deployed and tested on Production.

• I enrolled employee in a plan (which uses credit pool) from 01/01/2017 -> system showed proper updated amounts for credit
• I initiated a back dated QE - and made few EDS changes (where employee was not eligible for the built credit pool)
• In this case - unlike before : system maintained the credit pool amounts as before instead of clearing them out

Along with this, we have also checked the enrollment summaries of Shannon Johnson with other mentioned affected employees on Five Guys Production. Defined Contributions are shown there now.

Please review this at your end once. If this is working well for you, you can close the JIRA.

CC - Rakesh Roy Hrishikesh Deshpande Rashmita Dudhe [~meghana.kulkarni] Prasad Pise

The defined contribution is still not resolved. The latest records below are showing up in the payroll file as incorrect. Can we fix these asap? Thanks.

ED3 22083 1/1/2017 M6 213.42
ED3 26348 1/8/2017 M6 213.42
ED3 46889 1/1/2017 M6 213.42
ED3 68739 1/1/2017 M6 213.42
ED3 76504 1/1/2017 M6 213.42
ED3 90976 1/1/2017 M6 213.42
ED3 125268 1/1/2017 M6 213.42
ED3 131964 1/1/2017 M6 213.42
ED3 139939 1/1/2017 M6 213.42

Please resolve the issue where there are still employees without the defined contributions showing, it appears that defined contributions do not show for some employees until their rates are specifically re-calculated.
Please resolve for all five guys employees not just the specific people listed and for future elections/changes so re-calculating does not need to be done after changes are made.

examples:
Amadou Taal
Matthew Whelan
John Perez

Jennifer Johnson

cc:Rakesh RoyJennifer LeugersCindy Wibbing
SamirSatya

Hi Rochelle Thomas and Lorena.Nava@ebsbenefits.com,

We have created another WT-8008 jira ticket for above mentioned issue.

Thanks,
Avnish Y

CC-Jyoti Mayne,Satya

some five guys employees still have their 'defined contributions' missing on the UI screen

Please resolve for all five guys employees not just the specific people listed and for future elections/changes so re-calculating does not need to be done after changes are made.

examples:
Amadou Taal
Matthew Whelan
John Perez

Hi Avnish,

As discussed, Please scan all employee which have been affected for future elections and we need to correct this. Also need to share ETA for WT-7479.

After deployment of WT-7479 on production, this issue would not occur again.

Regards,
Satya Prakash

Cc: Vijay Siddha Samir Rakesh Roy Jyoti Mayne Aniruddha Dev Hrishikesh Deshpande Ganesh Sadawarte

Hi Rochelle Thomas,

Please refer below 3'C:-

Concern:- There are still employees without the defined contributions showing, it appears that defined contributions do not show for some employees until their rates are specifically re-calculated.
Amadou Taal
Matthew Whelan
John Perez

Cause:- Given employees does not got Employer Defined Contribution at time of enrollment. We are in process to find root cause of this issue.

Correction:- We have recalculated Employer Defined Contribution using workterra utility for these employees.

Please note that we have also scanned whole Five Guys company and we found Francisco Silva employee, who did have Employer Defined Contribution because employee status is a terminated.

Hrishikesh Deshpande could please verify these employee on UI as well as Export file. Please let us know in case of any issue/concern.

Cc: Satya, Avnish Yadav, Vijay Siddha, Samir, Hrishikesh Deshpande, Ganesh Sadawarte

Hi Rochelle Thomas,

We have verified employees on Export file and on UI, All records are corrected and proper.

Thanks,
Hrishikesh.