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  1. WORKTERRA
  2. WT-7189

Five Guys - payroll deduction file - employee cost not considering defined contribution amounts

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Reported by:
      Client
    • Module:
      Exchange

      Description

      Payroll deductions for Five Guys on production Exchange are mapped using Employee cost, the deductions are not correct because defined contributions are not being considered.

      The EE deduction should be the total premium that is in the system with the Defined Contribution for that plan / tier subtracted out.

        Attachments

        1. ~WRD000.jpg
          ~WRD000.jpg
          0.8 kB
        2. Copy without phi.xls
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        3. Deduction Amounts.jpg
          Deduction Amounts.jpg
          157 kB
        4. example for dev.xlsx
          10 kB
        5. fiveguys_ADP_payroll_Deduction File Test 20161221.csv
          112 kB
        6. image009.png
          image009.png
          0.6 kB
        7. Plan Selection.JPG
          Plan Selection.JPG
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        8. screenshot-1.png
          screenshot-1.png
          26 kB
        9. screenshot-2.png
          screenshot-2.png
          101 kB
        10. screenshot-3.png
          screenshot-3.png
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          Issue Links

            Activity

            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) logged work - 09/Dec/16 08:24 AM
            • Time Spent:
              2h
               
              <No comment>
            Rochelle.Thomas Rochelle Thomas created issue -
            Rochelle.Thomas Rochelle Thomas made changes -
            Field Original Value New Value
            Module Parent values: BenAdmin(10100) Parent values: Exchange(10103)
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            the company is Five Guys in Production on Exchange
            the Five Guys templates are:
            ADP Deductions PreTax 2017
            ADP Deductions other 2017
            ADP Deductions vol 2017
            ADP Deductions vol std ltd 2017

            cc:Jennifer Leugers
            Cindy Wibbing

            From: Jennifer Leugers
            Sent: Thursday, December 15, 2016 2:35 PM
            To: Rochelle Thomas <rochelle.thomas@ebsbenefits.com>; Lorena Nava <lorena.nava@ebsbenefits.com>; Alita Henderson <alita.henderson@ebsbenefits.com>
            Subject: RE: ADP file

            To the client’s point though, I’m confused why we are showing the full premium as the deduction amount? The EE in question has a total premium of $497.23 (229.49 bi-weekly) but has a defined contribution amount of $412.50 so their monthly cost is $84.73. We should be showing $39.11 as the biweekly EE deduction.

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - the company is Five Guys in Production on Exchange the Five Guys templates are: ADP Deductions PreTax 2017 ADP Deductions other 2017 ADP Deductions vol 2017 ADP Deductions vol std ltd 2017 cc: Jennifer Leugers Cindy Wibbing From: Jennifer Leugers Sent: Thursday, December 15, 2016 2:35 PM To: Rochelle Thomas <rochelle.thomas@ebsbenefits.com>; Lorena Nava <lorena.nava@ebsbenefits.com>; Alita Henderson <alita.henderson@ebsbenefits.com> Subject: RE: ADP file To the client’s point though, I’m confused why we are showing the full premium as the deduction amount? The EE in question has a total premium of $497.23 (229.49 bi-weekly) but has a defined contribution amount of $412.50 so their monthly cost is $84.73. We should be showing $39.11 as the biweekly EE deduction.
            sonali.punse Sonali Punse (Inactive) made changes -
            Assignee Vijay Siddha [ vijays ] Sonali Punse [ sonali.punse ]
            Hide
            sonali.punse Sonali Punse (Inactive) added a comment -

            Avnish Yadav
            I have checked and found that the Credit pools are neither exists and nor associated with this plan. So the cost is not considering the Credits. So this is working as expected.

            Though, Could you please check from the Exchange or Template side if this is really an issue.

            Thanks!
            CC: Vijay Siddha Satya

            Show
            sonali.punse Sonali Punse (Inactive) added a comment - Avnish Yadav I have checked and found that the Credit pools are neither exists and nor associated with this plan. So the cost is not considering the Credits. So this is working as expected. Though, Could you please check from the Exchange or Template side if this is really an issue. Thanks! CC: Vijay Siddha Satya
            sonali.punse Sonali Punse (Inactive) made changes -
            Assignee Sonali Punse [ sonali.punse ] Avnish Yadav [ avnish.yadav ]
            sonali.punse Sonali Punse (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Sonali Punse [ sonali.punse ]
            Status Open [ 1 ] In Progress [ 3 ]
            jennifer.leugers Jennifer Leugers made changes -
            Attachment screenshot-1.png [ 35341 ]
            Hide
            jennifer.leugers Jennifer Leugers added a comment -

            Hi all - I have the approval from Dave to create a way for us to apply the Defined Contribution amounts on the payroll file. The EE deduction should be the total premium that is in the system with the Defined Contribution for that plan / tier subtracted out. Please advise an ETA on this once the analysis is completed.

            Samir - FYI as I know you were involved with setting up the Defined Contributions for this Exchange client so wanted to keep you in the loop.

            Show
            jennifer.leugers Jennifer Leugers added a comment - Hi all - I have the approval from Dave to create a way for us to apply the Defined Contribution amounts on the payroll file. The EE deduction should be the total premium that is in the system with the Defined Contribution for that plan / tier subtracted out. Please advise an ETA on this once the analysis is completed. Samir - FYI as I know you were involved with setting up the Defined Contributions for this Exchange client so wanted to keep you in the loop.
            Hide
            sonali.punse Sonali Punse (Inactive) added a comment -

            shyam sharma, Could you please provide ETA for this requirement? Thanks!

            CC: Samir Vijay Siddha

            Show
            sonali.punse Sonali Punse (Inactive) added a comment - shyam sharma , Could you please provide ETA for this requirement? Thanks! CC: Samir Vijay Siddha
            sonali.punse Sonali Punse (Inactive) made changes -
            Assignee Sonali Punse [ sonali.punse ] Shyam Sharma [ shyam sharma ]
            Hide
            jennifer.leugers Jennifer Leugers added a comment -

            Hi all - really need to see movement on this ticket. This client has had a lot of issues with the Defined Contribution and need this request completed as soon as possible.

            Samir please make sure we get an update today.

            Show
            jennifer.leugers Jennifer Leugers added a comment - Hi all - really need to see movement on this ticket. This client has had a lot of issues with the Defined Contribution and need this request completed as soon as possible. Samir please make sure we get an update today.
            Hide
            shyam.sharma shyam sharma (Inactive) added a comment -

            Vijay Siddha: Vijay please look in to this and assign this to your team

            Show
            shyam.sharma shyam sharma (Inactive) added a comment - Vijay Siddha : Vijay please look in to this and assign this to your team
            shyam.sharma shyam sharma (Inactive) made changes -
            Assignee Shyam Sharma [ shyam sharma ] Vijay Siddha [ vijays ]
            Hide
            vijays Vijay Siddha (Inactive) added a comment -

            Hi Avnish

            please look into this on priority and share status by today EOD.

            Thanks
            Vijay

            CC:Satya,Jyoti Mayne,Hrishikesh Deshpande,Rakesh Roy

            Show
            vijays Vijay Siddha (Inactive) added a comment - Hi Avnish please look into this on priority and share status by today EOD. Thanks Vijay CC: Satya , Jyoti Mayne , Hrishikesh Deshpande , Rakesh Roy
            vijays Vijay Siddha (Inactive) made changes -
            Assignee Vijay Siddha [ vijays ] Avnish Yadav [ avnish.yadav ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Aniruddha Dev [ aniruddha.dev ]
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Attachment Plan Selection.JPG [ 36455 ]
            Hide
            aniruddha.dev Aniruddha Dev (Inactive) added a comment -

            Hi Rochelle Thomas,

            We have checked this on Five Guys Company on Production for ADP Deductions PreTax 2017 template. Please go through below points/observations

            • To consider credits in the Employee Cost on export file Enrollment Employee Cost Minus Credits field needs to be mapped instead of Enrollment Employee Cost for Deduction Amount field on subtemplate. We have verified this mapping for ADP Deductions PreTax 2017 Template on Test company and it is working as expected.
            • We have observed that the plan HDHP w/ HSA 2500 (for the mentioned employee Taylor Johnson) is not selected on ADP Deductions PreTax 2017 Template. So HDHP w/ HSA 2500 records will not roll out on export file. (PFA screenshot below and select the plans accordingly on Template Information page)

            Please let us know in case of any queries.

            Regards,
            Aniruddha Dev

            CC:Jennifer Leugers Hrishikesh Deshpande Vinayak Kulkarni Rohan J KhandaveSatya Vijay Siddha Rakesh Roy Avnish Yadav

            Show
            aniruddha.dev Aniruddha Dev (Inactive) added a comment - Hi Rochelle Thomas , We have checked this on Five Guys Company on Production for ADP Deductions PreTax 2017 template . Please go through below points/observations To consider credits in the Employee Cost on export file Enrollment Employee Cost Minus Credits field needs to be mapped instead of Enrollment Employee Cost for Deduction Amount field on subtemplate. We have verified this mapping for ADP Deductions PreTax 2017 Template on Test company and it is working as expected. We have observed that the plan HDHP w/ HSA 2500 (for the mentioned employee Taylor Johnson ) is not selected on ADP Deductions PreTax 2017 Template. So HDHP w/ HSA 2500 records will not roll out on export file. (PFA screenshot below and select the plans accordingly on Template Information page) Please let us know in case of any queries. Regards, Aniruddha Dev CC: Jennifer Leugers Hrishikesh Deshpande Vinayak Kulkarni Rohan J Khandave Satya Vijay Siddha Rakesh Roy Avnish Yadav
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Assignee Aniruddha Dev [ aniruddha.dev ] Rochelle Thomas [ rochelle.thomas ]
            aniruddha.dev Aniruddha Dev (Inactive) logged work - 03/Jan/17 12:32 PM
            • Time Spent:
              4h
               
              <No comment>
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Description
            The deductions are mapped using Employee cost, the deductions are not correct because the credits are not being considered.

            example: Taylor Johnson with medical plan HDHP w/ HSA 2500
            the employee cost is $229.49 and has allocated credits of $412.50

            The deductions are mapped using Employee cost, the deductions are not correct because the credits are not being considered.

            example: Taylor Johnson with medical plan HDHP w/ HSA 2500
            the employee cost is $229.49 and has allocated credits of $412.50

            Remaining Estimate 0h [ 0 ]
            Original Estimate 4h [ 14400 ]
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Time Spent 4h [ 14400 ]
            Worklog Id 16878 [ 16878 ]
            avnish.yadav Avnish Yadav (Inactive) logged work - 03/Jan/17 01:59 PM
            • Time Spent:
              3h
               
              <No comment>
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Original Estimate 4h [ 14400 ] 7h [ 25200 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Time Spent 4h [ 14400 ] 7h [ 25200 ]
            Worklog Id 16948 [ 16948 ]
            Cindy.Wibbing Cindy Wibbing (Inactive) made changes -
            Summary Five Guys - payroll deduction file - employee cost not considering credits Five Guys - payroll deduction file - employee cost not considering defined contribution amounts
            Rochelle.Thomas Rochelle Thomas made changes -
            Description The deductions are mapped using Employee cost, the deductions are not correct because the credits are not being considered.

            example: Taylor Johnson with medical plan HDHP w/ HSA 2500
            the employee cost is $229.49 and has allocated credits of $412.50

            Payroll deductions for Five Guys on production Exchange are mapped using Employee cost, the deductions are not correct because defined contributions are not being considered.


            A field available for use in the export template
            example: Taylor Johnson with medical plan HDHP w/ HSA 2500
            the employee cost is $229.49 and has defined contributions of $412.50

            Rochelle.Thomas Rochelle Thomas made changes -
            Description Payroll deductions for Five Guys on production Exchange are mapped using Employee cost, the deductions are not correct because defined contributions are not being considered.


            A field available for use in the export template
            example: Taylor Johnson with medical plan HDHP w/ HSA 2500
            the employee cost is $229.49 and has defined contributions of $412.50

            Payroll deductions for Five Guys on production Exchange are mapped using Employee cost, the deductions are not correct because defined contributions are not being considered.

             The EE deduction should be the total premium that is in the system with the Defined Contribution for that plan / tier subtracted out.



            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            Hello Anirudda,
            The plan names are in the process of being changed, none of the medical plans for any employees will show up as shown in the screenshot, the new plans were selected as a test.

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - Hello Anirudda, The plan names are in the process of being changed, none of the medical plans for any employees will show up as shown in the screenshot, the new plans were selected as a test.
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            SatyaSamir
            Is a new field needed to calculate the employee cost that considers the defined contributions?

            The calculations will follow, please let me know who to send the files to that were used to calculate the deduction amount.

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - Satya Samir Is a new field needed to calculate the employee cost that considers the defined contributions? The calculations will follow, please let me know who to send the files to that were used to calculate the deduction amount.
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            This is how the manual calculations were done to get the deduction amount for employee cost:

            (monthly premium - employer contributions) *12 / 26 for bi-weekly payroll
            (monthly premium - employer contributions) *12 / 52 for weekly payroll

            the calculated deduction amount needs to be rounded
            if less than 1 then 0

            the Plan design name, monthly plan premium, coverage tier, and the payroll schedules for the employees are from an enrollment report

            SatyaSamir
            please ask if there are questions
            sending enrollment report encrypted email

            cc:Jennifer LeugersVinayak KulkarniRohan J Khandave

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - This is how the manual calculations were done to get the deduction amount for employee cost: (monthly premium - employer contributions) *12 / 26 for bi-weekly payroll (monthly premium - employer contributions) *12 / 52 for weekly payroll the calculated deduction amount needs to be rounded if less than 1 then 0 the Plan design name, monthly plan premium, coverage tier, and the payroll schedules for the employees are from an enrollment report Satya Samir please ask if there are questions sending enrollment report encrypted email cc: Jennifer Leugers Vinayak Kulkarni Rohan J Khandave
            sonali.punse Sonali Punse (Inactive) made changes -
            Assignee Rochelle Thomas [ rochelle.thomas ] Vijay Siddha [ vijays ]
            Hide
            vijays Vijay Siddha (Inactive) added a comment -
            Show
            vijays Vijay Siddha (Inactive) added a comment - CC: Satya , Rakesh Roy , Jyoti Mayne
            vijays Vijay Siddha (Inactive) made changes -
            Assignee Vijay Siddha [ vijays ] Avnish Yadav [ avnish.yadav ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Aniruddha Dev [ aniruddha.dev ]
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            zip encrypted spreadsheet sent to Samir and Satya

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - zip encrypted spreadsheet sent to Samir and Satya
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Attachment Deduction Amounts.jpg [ 36600 ]
            Hide
            aniruddha.dev Aniruddha Dev (Inactive) added a comment -

            Hi Rochelle Thomas,

            We are unable to open the file you've sent to us . I've replied to your mail to resend it to us.
            Apart from this we have a query and some points to share with you.

            • As per our current implementation we do not round up the deduction amount values exporting on the file.

            PFA below screenshot of Employee Taylor Johnson's view enrollment summary page as an example :

            • If employee cost (shown in Blue Color Box in the screenshot) needs to be exported on file , we should map - Enrollment Employee Cost on export template -
            • If deduction amount considering defined contributions (shown in Red Color Box in the screenshot) needs to be exported on file, we should map - Enrollment Employee Cost Minus Credits on export template

            Can you please let us know where can we see Employer Contributions (mentioned in the calculations above) for an employee on the screen with an example ? It would be helpful for us.

            Thanks & Regards,
            Aniruddha Dev

            CC: Jennifer Leugers Hrishikesh Deshpande Vinayak Kulkarni Rohan J Khandave Avnish Yadav Satya Samir

            Show
            aniruddha.dev Aniruddha Dev (Inactive) added a comment - Hi Rochelle Thomas , We are unable to open the file you've sent to us . I've replied to your mail to resend it to us. Apart from this we have a query and some points to share with you. As per our current implementation we do not round up the deduction amount values exporting on the file. PFA below screenshot of Employee Taylor Johnson's view enrollment summary page as an example : If employee cost (shown in Blue Color Box in the screenshot) needs to be exported on file , we should map - Enrollment Employee Cost on export template - If deduction amount considering defined contributions (shown in Red Color Box in the screenshot) needs to be exported on file, we should map - Enrollment Employee Cost Minus Credits on export template Can you please let us know where can we see Employer Contributions (mentioned in the calculations above) for an employee on the screen with an example ? It would be helpful for us. Thanks & Regards, Aniruddha Dev CC: Jennifer Leugers Hrishikesh Deshpande Vinayak Kulkarni Rohan J Khandave Avnish Yadav Satya Samir
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Assignee Aniruddha Dev [ aniruddha.dev ] Rochelle Thomas [ rochelle.thomas ]
            aniruddha.dev Aniruddha Dev (Inactive) logged work - 04/Jan/17 10:13 AM
            • Time Spent:
              3h
               
              <No comment>
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Time Spent 7h [ 25200 ] 10h [ 36000 ]
            Worklog Id 17116 [ 17116 ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) logged work - 04/Jan/17 01:20 PM
            • Time Spent:
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              <No comment>
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) logged work - 04/Jan/17 01:49 PM
            • Time Spent:
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              <No comment>
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Time Spent 10h [ 36000 ] 11h [ 39600 ]
            Worklog Id 17210 [ 17210 ]
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -
            • I tested with Enrollment Employee Cost Minus Credits on export template
            • The deduction amounts are not correct using the Enrollment Employee Cost Minus Credits field.
              Please see Jennifer Leugers comments in the jira ticket.

            Thanks and Best Regards,
            Rochelle Thomas | EDI, WORKTERRA
            Employee Benefit Specialists, Inc.
            PO Box 11657, Pleasanton, CA 94588
            PH: 925-469-2416 | FAX: 925-460-3920 | rochelle.thomas@ebsbenefits.com<rochelle.thomas@ebsbenefits.com>
            [Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - I tested with Enrollment Employee Cost Minus Credits on export template The deduction amounts are not correct using the Enrollment Employee Cost Minus Credits field. Please see Jennifer Leugers comments in the jira ticket. Thanks and Best Regards, Rochelle Thomas | EDI, WORKTERRA Employee Benefit Specialists, Inc. PO Box 11657, Pleasanton, CA 94588 PH: 925-469-2416 | FAX: 925-460-3920 | rochelle.thomas@ebsbenefits.com< rochelle.thomas@ebsbenefits.com > [Description: Description: Description: Description: Description: twitter] < http://twitter.com/#!/workterra > [Description: Description: Description: Description: Description: linkedin-tiny-square2] < http://www.linkedin.com/company/workterra > [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] < http://www.facebook.com/workterra >
            Rochelle.Thomas Rochelle Thomas made changes -
            Attachment ~WRD000.jpg [ 36613 ]
            Attachment image001.jpg [ 36614 ]
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            Attachment image009.png [ 36621 ]
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment - - edited

            zip encrypted file sent in an email with new password

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - - edited zip encrypted file sent in an email with new password
            Rochelle.Thomas Rochelle Thomas made changes -
            Attachment Copy without phi.xls [ 36623 ]
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            removed ssn from the file and attached it to this ticket

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - removed ssn from the file and attached it to this ticket
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            I am sorry, I can not supply the information you need from employee UI screenshots.
            Let me know if the spreadsheet attached is helpful.

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - I am sorry, I can not supply the information you need from employee UI screenshots. Let me know if the spreadsheet attached is helpful.
            Rochelle.Thomas Rochelle Thomas made changes -
            Attachment screenshot-2.png [ 36628 ]
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment - - edited

            Anthony Burch - enrollment summary screenshot
            Are you using the EXCHANGE platform for company Five Guys in Production?
            on EXCHANGE the screenshots show defined contribution amount

            Anthony Burch's payroll deductions:
            Dental Low $10.32
            PPO 1000 250.43
            Vision 3.03

            calculation:
            (monthly premium - ER contributions) *12 / 26 for biweekly payroll
            Dental Low (82.62 - 60.25) * 12 /26 = 10.32

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - - edited Anthony Burch - enrollment summary screenshot Are you using the EXCHANGE platform for company Five Guys in Production? on EXCHANGE the screenshots show defined contribution amount Anthony Burch's payroll deductions: Dental Low $10.32 PPO 1000 250.43 Vision 3.03 calculation: (monthly premium - ER contributions) *12 / 26 for biweekly payroll Dental Low (82.62 - 60.25) * 12 /26 = 10.32
            Hide
            jennifer.leugers Jennifer Leugers added a comment -

            Hey Samir - could you please work with the team and get this done? We have been going back and forth on this since before you left. The cost that needs to show for the employee's deductions as the total premium for Medical, Dental and Vision minus the Defined Contribution for that benefit. You know how many issues we have had with this client and with the Defined Contribution; we simply cannot afford another one. This needs to be addressed ASAP.

            Show
            jennifer.leugers Jennifer Leugers added a comment - Hey Samir - could you please work with the team and get this done? We have been going back and forth on this since before you left. The cost that needs to show for the employee's deductions as the total premium for Medical, Dental and Vision minus the Defined Contribution for that benefit. You know how many issues we have had with this client and with the Defined Contribution; we simply cannot afford another one. This needs to be addressed ASAP.
            jennifer.leugers Jennifer Leugers made changes -
            Assignee Rochelle Thomas [ rochelle.thomas ] Samir [ samir ]
            Rochelle.Thomas Rochelle Thomas made changes -
            Attachment image005.jpg [ 36618 ]
            Rochelle.Thomas Rochelle Thomas made changes -
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            Rochelle.Thomas Rochelle Thomas made changes -
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            Rochelle.Thomas Rochelle Thomas made changes -
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            Rochelle.Thomas Rochelle Thomas made changes -
            Attachment image001.jpg [ 36614 ]
            Rochelle.Thomas Rochelle Thomas made changes -
            Attachment example for dev.xlsx [ 36639 ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Attachment screenshot-3.png [ 36641 ]
            Hide
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

            Hi Rochelle Thomas

            recently sent file is still giving error while extracting.

            As per screen shot attached for employee "Anthony Burch"

            This employee enrolled into PPO 1000 with $802.54 ( bi-weekly)
            for this plan, defined contribution is $583.26 (bi-weekly )

            So deduction amount on file should be = 802.54 - 583.26 = 219.28
            And exactly this amount is exported on file ( by using cost minus credit mapping) , see below screen shot ( yellow highlighted) from last exported file ran by you from template "ADP Deductions PreTax 2017"

            let us know if you have any questions on this.

            Show
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Rochelle Thomas recently sent file is still giving error while extracting. As per screen shot attached for employee "Anthony Burch" This employee enrolled into PPO 1000 with $802.54 ( bi-weekly) for this plan, defined contribution is $583.26 (bi-weekly ) So deduction amount on file should be = 802.54 - 583.26 = 219.28 And exactly this amount is exported on file ( by using cost minus credit mapping) , see below screen shot ( yellow highlighted) from last exported file ran by you from template "ADP Deductions PreTax 2017" let us know if you have any questions on this.
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            these are the actual deductions for Anthony Burch

            Burch Anthony Bi-Weekly Dental Dental Low Plan $10.32
            Burch Anthony Bi-Weekly Medical/Rx PPO 1000 $250.43
            Burch Anthony Bi-Weekly Vision Vision Plan $3.03

            The cost minus credit mapping is not correct for the defined contribution amounts

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - these are the actual deductions for Anthony Burch Burch Anthony Bi-Weekly Dental Dental Low Plan $10.32 Burch Anthony Bi-Weekly Medical/Rx PPO 1000 $250.43 Burch Anthony Bi-Weekly Vision Vision Plan $3.03 The cost minus credit mapping is not correct for the defined contribution amounts
            Hide
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

            Hi Rochelle Thomas,

            We have checked from back-end and found all of the defined contributions for medical ,dental and vision ( 1196.25,60.25,7.24) is applied to medical only for employee Anthony Burch which is casing cost minus credit to work wrongly.

            This must be happened with all other employees as well which why deduction amounts are not populating properly.

            We need to check this with enrollment team and get this corrected. We will work on this and get back to you by tomorrow.

            Jyoti Mayne Avnish Yadav

            For employee Anthony Burch, credits of medical , dental and vision are allocated to medical only which is causing wrong amount to populate on file.
            Please check this on priority.

            Show
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Rochelle Thomas , We have checked from back-end and found all of the defined contributions for medical ,dental and vision ( 1196.25,60.25,7.24) is applied to medical only for employee Anthony Burch which is casing cost minus credit to work wrongly. This must be happened with all other employees as well which why deduction amounts are not populating properly. We need to check this with enrollment team and get this corrected. We will work on this and get back to you by tomorrow. Jyoti Mayne Avnish Yadav For employee Anthony Burch, credits of medical , dental and vision are allocated to medical only which is causing wrong amount to populate on file. Please check this on priority.
            Rochelle.Thomas Rochelle Thomas made changes -
            Rochelle.Thomas Rochelle Thomas made changes -
            Attachment image002.jpg [ 36615 ]
            Rochelle.Thomas Rochelle Thomas made changes -
            Attachment image003.png [ 36616 ]
            samir Samir made changes -
            Assignee Samir [ samir ] Avnish Yadav [ avnish.yadav ]
            aniruddha.dev Aniruddha Dev (Inactive) logged work - 05/Jan/17 01:14 PM - edited
            • Time Spent:
              2h
               

              Verified the pre tax 2017 file on Test Company before and after correction for random employees along with Avnish Y

            Hide
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Rochelle Thomas,

            We have investigated this issue and observed that Defined Contribution Amounts is not as per calculations because of code issue in Defined Contribution. For code fix we have created new WT-7586 jira for the same. We will fix this issue as soon ass possible.

            As for now we have corrected Defined Contribution Amounts for all employees. Could you please verify this data correction by exporting same file.

            Please let us know in case of any issue/concern.

            Thanks,
            Avnish Y

            CC-Jennifer Leugers, Jyoti Mayne,Satya,Vijay Siddha,Samir

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Rochelle Thomas , We have investigated this issue and observed that Defined Contribution Amounts is not as per calculations because of code issue in Defined Contribution. For code fix we have created new WT-7586 jira for the same. We will fix this issue as soon ass possible. As for now we have corrected Defined Contribution Amounts for all employees. Could you please verify this data correction by exporting same file. Please let us know in case of any issue/concern. Thanks, Avnish Y CC- Jennifer Leugers , Jyoti Mayne , Satya , Vijay Siddha , Samir
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Rochelle Thomas [ rochelle.thomas ]
            Resolution Fixed [ 1 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Time Spent 11h [ 39600 ] 13h [ 46800 ]
            Worklog Id 17541 [ 17541 ]
            aniruddha.dev Aniruddha Dev (Inactive) made changes -
            Worklog Id 17541 [ 17541 ]
            avnish.yadav Avnish Yadav (Inactive) logged work - 05/Jan/17 01:18 PM
            • Time Spent:
              6h
               
              <No comment>
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Time Spent 13h [ 46800 ] 19h [ 68400 ]
            Worklog Id 17544 [ 17544 ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) logged work - 05/Jan/17 02:20 PM
            • Time Spent:
              1h
               
              <No comment>
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Time Spent 19h [ 68400 ] 20h [ 72000 ]
            Worklog Id 17597 [ 17597 ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Time Spent 20h [ 72000 ] 21.5h [ 77400 ]
            Worklog Id 17599 [ 17599 ]
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            Hi Jennifer Leugers

            please confirm, is the expected result to have the 'defined contribution remaining' added to the dental plan?

            There are 12 employees with this situation.

            note: the client is expecting production files on Sunday 1/8/2017

            cc:Satya,Samir

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - Hi Jennifer Leugers please confirm, is the expected result to have the 'defined contribution remaining' added to the dental plan? There are 12 employees with this situation. note: the client is expecting production files on Sunday 1/8/2017 cc: Satya , Samir
            avnish.yadav Avnish Yadav (Inactive) logged work - 06/Jan/17 02:25 PM
            • Time Spent:
              3h
               
              <No comment>
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Link This issue causes WT-7586 [ WT-7586 ]
            Hide
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment -

            Hi Rochelle Thomas,

            We have fixed issue in WT-7586.

            Also can you please provide us details of 12 employees which you identify with issues so we can correct those.

            Thanks,
            Hrishikesh.

            Show
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment - Hi Rochelle Thomas , We have fixed issue in WT-7586 . Also can you please provide us details of 12 employees which you identify with issues so we can correct those. Thanks, Hrishikesh.
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment - - edited

            please be sure that the issue of the remaining contribution amount being added to the dental plan is corrected going forward and not just for these employees

            last first
            Matthews Brittany
            Thrower Michael
            Degroat April
            Fetzner Anthony
            Jones Donna
            Thomas Willie
            Lightfoot Jerise
            Gallagher Michela
            Boles Shane
            Johnson David
            Al-Bishah Mahfouz
            Bane Jonathan

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - - edited please be sure that the issue of the remaining contribution amount being added to the dental plan is corrected going forward and not just for these employees last first Matthews Brittany Thrower Michael Degroat April Fetzner Anthony Jones Donna Thomas Willie Lightfoot Jerise Gallagher Michela Boles Shane Johnson David Al-Bishah Mahfouz Bane Jonathan
            Rochelle.Thomas Rochelle Thomas made changes -
            Resolution Fixed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Time Spent 21.5h [ 77400 ] 24.5h [ 88200 ]
            Worklog Id 17969 [ 17969 ]
            Hide
            sonali.punse Sonali Punse (Inactive) added a comment -

            Assigning to Hrishikesh Deshpande

            Rochelle Thomas Whenever you require any action please assign ticket to that person. Leaving ticket on your name might get delay in response or sometimes may get lost from the track.

            Thanks!

            Show
            sonali.punse Sonali Punse (Inactive) added a comment - Assigning to Hrishikesh Deshpande Rochelle Thomas Whenever you require any action please assign ticket to that person. Leaving ticket on your name might get delay in response or sometimes may get lost from the track. Thanks!
            sonali.punse Sonali Punse (Inactive) made changes -
            Assignee Rochelle Thomas [ rochelle.thomas ] Hrishikesh Deshpande [ hrishikesh.deshpande ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Assignee Hrishikesh Deshpande [ hrishikesh.deshpande ] Avnish Yadav [ avnish.yadav ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Status Reopened [ 4 ] In Progress [ 3 ]
            avnish.yadav Avnish Yadav (Inactive) logged work - 10/Jan/17 09:53 AM
            • Time Spent:
              5h
               
              <No comment>
            Hide
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Rochelle Thomas,

            We scanned Five Guys company regarding dental plan Employer Defined Contribution we found only above mentioned 12 employees whose Employer Defined Contribution was not as per Health Tier.

            We have corrected these records. Please verify same at your end and let us know in case of any issue/concern.

            Thanks,
            Avnish Y

            CC-Satya

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Rochelle Thomas , We scanned Five Guys company regarding dental plan Employer Defined Contribution we found only above mentioned 12 employees whose Employer Defined Contribution was not as per Health Tier. We have corrected these records. Please verify same at your end and let us know in case of any issue/concern. Thanks, Avnish Y CC- Satya
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Rochelle Thomas [ rochelle.thomas ]
            Resolution Fixed [ 1 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Time Spent 24.5h [ 88200 ] 26.5h [ 95400 ]
            Worklog Id 21837 [ 21837 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Time Spent 26.5h [ 95400 ] 31.5h [ 113400 ]
            Worklog Id 21903 [ 21903 ]
            Rochelle.Thomas Rochelle Thomas made changes -
            Status Resolved [ 5 ] Closed [ 6 ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Component/s ACA [ 10004 ]
            Component/s Exchange [ 10003 ]
            Transition Time In Source Status Execution Times
            Sonali Punse (Inactive) made transition -
            Open In Progress
            10h 2m 1
            Rochelle Thomas made transition -
            Resolved Reopen
            1d 4h 38m 1
            Avnish Yadav (Inactive) made transition -
            Reopen In Progress
            2d 14h 51m 1
            Avnish Yadav (Inactive) made transition -
            In Progress Resolved
            21d 8h 56m 2
            Rochelle Thomas made transition -
            Resolved Closed
            98d 1h 34m 1

              People

              Assignee:
              Rochelle.Thomas Rochelle Thomas
              Reporter:
              Rochelle.Thomas Rochelle Thomas
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