WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-7274

Totalworks Recommendation Engine

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Stage
    • Reported by:
      Support
    • Module:
      BenAdmin

      Description

      Please see email below and attached screenshots from BCC

      I am in our TotalWorks group and have a demo on Monday that I am showing the recommendation tool for. Something is wrong on the page. The “checkout” button keeps (literally) disappearing and you get stuck on the page without being able to move forward or finalize your elections. Crazy – when I select the “Recommended Plans” and make no changes at all – the “checkout” button appears (see attached) but, if select the “change plans” it goes away (see attached). And if I make any modifications in the selections the “checkout” disappears again.

        Attachments

          Activity

          Ascending order - Click to sort in descending order
          Hide
          Permalink
          satyap Satya added a comment -

          FYA.

          Cc: Samir Vijay Siddha Jyoti Mayne Amruta Lohiya

          Show
          satyap Satya added a comment - FYA. Cc: Samir Vijay Siddha Jyoti Mayne Amruta Lohiya
          Hide
          Permalink
          avnish.yadav Avnish Yadav (Inactive) added a comment -

          Hi Debbie Kulling,

          We are in-process to investigated this issue. We will keep you update on this.

          Thanks,
          Avnish Y

          CC-Samir,Satya,Vijay Siddha,Jyoti Mayne,Amruta Lohiya

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Debbie Kulling , We are in-process to investigated this issue. We will keep you update on this. Thanks, Avnish Y CC- Samir , Satya , Vijay Siddha , Jyoti Mayne , Amruta Lohiya
          Hide
          Permalink
          avnish.yadav Avnish Yadav (Inactive) added a comment -

          Hi Hrishikesh Deshpande,

          We have tried to reproduce this issue by using different browsers but we are able to see “checkout” button on select your plan screen.

          Please refer attached screen shot for more details. ScreenShot.doc

          Could please reproduce this issue at your end.

          Thanks,
          Avnish Y

          CC- Jyoti Mayne,Amruta Lohiya,Satya,Samir

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Hrishikesh Deshpande , We have tried to reproduce this issue by using different browsers but we are able to see “checkout” button on select your plan screen. Please refer attached screen shot for more details. ScreenShot.doc Could please reproduce this issue at your end. Thanks, Avnish Y CC- Jyoti Mayne , Amruta Lohiya , Satya , Samir
          Hide
          Permalink
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Hi Debbie Kulling,

          Environment: Stage
          Company: TotalWorks for Hspl
          Browser: Chrome [Version: 52.0.2743.116],
          IE 11 and
          Mozilla 37.0.2

          We have checked for the issue on above mentioned browsers. On all browsers, we are able to see the Checkout button. There may be a loading issue due to which the buttons was not visible initially and later it got loaded.

          For verifying the issue:
          1. We have checked mentioned employee work flow on hspl copy
          2. Also, created employee with same demographics and joining date and went through the flow

          On both cases the button was visible. Can you please confirm again and let us know.

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Hi Debbie Kulling , Environment: Stage Company: TotalWorks for Hspl Browser: Chrome [Version: 52.0.2743.116] , IE 11 and Mozilla 37.0.2 We have checked for the issue on above mentioned browsers. On all browsers, we are able to see the Checkout button. There may be a loading issue due to which the buttons was not visible initially and later it got loaded. For verifying the issue: 1. We have checked mentioned employee work flow on hspl copy 2. Also, created employee with same demographics and joining date and went through the flow On both cases the button was visible. Can you please confirm again and let us know.

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 5h Original Estimate - 5h
                5h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 6.5h
                6.5h