WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-7274

Totalworks Recommendation Engine

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Stage
    • Reported by:
      Support
    • Module:
      BenAdmin

      Description

      Please see email below and attached screenshots from BCC

      I am in our TotalWorks group and have a demo on Monday that I am showing the recommendation tool for. Something is wrong on the page. The “checkout” button keeps (literally) disappearing and you get stuck on the page without being able to move forward or finalize your elections. Crazy – when I select the “Recommended Plans” and make no changes at all – the “checkout” button appears (see attached) but, if select the “change plans” it goes away (see attached). And if I make any modifications in the selections the “checkout” disappears again.

        Attachments

          Activity

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          dkulling Debbie Kulling created issue -
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          satyap Satya added a comment -

          FYA.

          Cc: Samir Vijay Siddha Jyoti Mayne Amruta Lohiya

          Show
          satyap Satya added a comment - FYA. Cc: Samir Vijay Siddha Jyoti Mayne Amruta Lohiya
          satyap Satya made changes -
          Field Original Value New Value
          Assignee Satya [ ID10004 ] Avnish Yadav [ avnish.yadav ]
          satyap Satya made changes -
          Component/s Exchange [ 10003 ]
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Status Open [ 1 ] In Progress [ 3 ]
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          avnish.yadav Avnish Yadav (Inactive) added a comment -

          Hi Debbie Kulling,

          We are in-process to investigated this issue. We will keep you update on this.

          Thanks,
          Avnish Y

          CC-Samir,Satya,Vijay Siddha,Jyoti Mayne,Amruta Lohiya

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Debbie Kulling , We are in-process to investigated this issue. We will keep you update on this. Thanks, Avnish Y CC- Samir , Satya , Vijay Siddha , Jyoti Mayne , Amruta Lohiya
          Permalink
          avnish.yadav Avnish Yadav (Inactive) logged work - 22/Dec/16 12:57 PM - edited
          • Time Spent:
            2h
             
            <No comment>
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Attachment ScreenShot.doc [ 35834 ]
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          avnish.yadav Avnish Yadav (Inactive) added a comment -

          Hi Hrishikesh Deshpande,

          We have tried to reproduce this issue by using different browsers but we are able to see “checkout” button on select your plan screen.

          Please refer attached screen shot for more details. ScreenShot.doc

          Could please reproduce this issue at your end.

          Thanks,
          Avnish Y

          CC- Jyoti Mayne,Amruta Lohiya,Satya,Samir

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Hrishikesh Deshpande , We have tried to reproduce this issue by using different browsers but we are able to see “checkout” button on select your plan screen. Please refer attached screen shot for more details. ScreenShot.doc Could please reproduce this issue at your end. Thanks, Avnish Y CC- Jyoti Mayne , Amruta Lohiya , Satya , Samir
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Assignee Avnish Yadav [ avnish.yadav ] Hrishikesh Deshpande [ hrishikesh.deshpande ]
          hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
          Assignee Hrishikesh Deshpande [ hrishikesh.deshpande ] Priya Dhamande [ priya.dhamande ]
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          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Hi Debbie Kulling,

          Environment: Stage
          Company: TotalWorks for Hspl
          Browser: Chrome [Version: 52.0.2743.116],
          IE 11 and
          Mozilla 37.0.2

          We have checked for the issue on above mentioned browsers. On all browsers, we are able to see the Checkout button. There may be a loading issue due to which the buttons was not visible initially and later it got loaded.

          For verifying the issue:
          1. We have checked mentioned employee work flow on hspl copy
          2. Also, created employee with same demographics and joining date and went through the flow

          On both cases the button was visible. Can you please confirm again and let us know.

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Hi Debbie Kulling , Environment: Stage Company: TotalWorks for Hspl Browser: Chrome [Version: 52.0.2743.116] , IE 11 and Mozilla 37.0.2 We have checked for the issue on above mentioned browsers. On all browsers, we are able to see the Checkout button. There may be a loading issue due to which the buttons was not visible initially and later it got loaded. For verifying the issue: 1. We have checked mentioned employee work flow on hspl copy 2. Also, created employee with same demographics and joining date and went through the flow On both cases the button was visible. Can you please confirm again and let us know.
          priya.dhamande Priya Dhamande (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status In Progress [ 3 ] Resolved [ 5 ]
          priya.dhamande Priya Dhamande (Inactive) made changes -
          Assignee Priya Dhamande [ priya.dhamande ] Debbie Kulling [ dkulling ]
          Permalink
          avnish.yadav Avnish Yadav (Inactive) logged work - 23/Dec/16 12:57 PM
          • Time Spent:
            2h
             
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          avnish.yadav Avnish Yadav (Inactive) made changes -
          Remaining Estimate 5h [ 18000 ]
          Original Estimate 5h [ 18000 ]
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Remaining Estimate 5h [ 18000 ] 3h [ 10800 ]
          Time Spent 2h [ 7200 ]
          Worklog Id 15278 [ 15278 ]
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Remaining Estimate 3h [ 10800 ] 0h [ 0 ]
          Time Spent 2h [ 7200 ] 5h [ 18000 ]
          Worklog Id 15279 [ 15279 ]
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Remaining Estimate 0h [ 0 ] 1h [ 3600 ]
          Time Spent 5h [ 18000 ] 4h [ 14400 ]
          Worklog Id 15279 [ 15279 ]
          Permalink
          priya.dhamande Priya Dhamande (Inactive) logged work - 23/Dec/16 05:47 PM
          • Time Spent:
            2.5h
             
            <No comment>
          priya.dhamande Priya Dhamande (Inactive) made changes -
          Remaining Estimate 1h [ 3600 ] 0h [ 0 ]
          Time Spent 4h [ 14400 ] 6.5h [ 23400 ]
          Worklog Id 15336 [ 15336 ]
          satyap Satya made changes -
          Environment_New Stage [ 18443 ]
          Prashant.samal Prashant Samal (Inactive) made changes -
          Component/s ACA [ 10004 ]
          Component/s Exchange [ 10003 ]
          Transition Time In Source Status Execution Times
          Avnish Yadav (Inactive) made transition -
          Open In Progress
          		17h 33m 1
          Priya Dhamande (Inactive) made transition -
          In Progress Resolved
          		1d 19h 56m 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

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                Logged:
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