Hi Veronica,

While moving the entire company from Stage to Production, no changes log is required, since it is first time go live for client. However after this for any changes either OE setup or module level changes move from stage to production, the changes log will be required.

For Onboard module move, You can specify how many forms have been created, which Tours are required to be moved, do you need to move any employee data etc.

Let me know in case you need more details.

Regards,
Satya Prakash

Cc: Amannda Johnson Samir Swapnil Pandhare Jaideep Vinchurkar Vijay Siddha Rakesh Roy

Veronica Blanco Please update to avoid any last minute rush to complete this .

Hello Rakesh Roy,

We will need the three following tours moved in their entirety:

Pre-Board Tour
LONG Onboarding
Tour 2

We would prefer not to have to rebuild the tours if possible.

The forms that will need to be moved are as follows:
Pre-Board Form
I-9 Verification

Tour 1 Forms
Affirmative Action Self identifier - Voluntary
Disability Self-Identifier - Voluntary
Veterans Self-Identifier
W4
Direct Deposit
Paper Paycheck Stub Request
Savings Plan

Tour 2 forms
IT Policy
Non-Work Activities Waiver 07-2015
Cody WY WC Policy
Seattle WC Policy
Salt Lake City WC Policy
Portland WC Policy
Las Vegas NV WC Policy
Fairbanks AK WC Policy
Casper WC Policy
Metro Denver WC Policy
Billings WC Policy
Anchorage WC Policy
Drug Alcohol Acknowledgment
LONG Travel and Expense Acknowledgment
Safe Driver Acknowledgment
Safety Policy
Emergency Contact
Employee Manual Receipt

Forms not included in tours:
Employee Manual 2015
Healthcare Exchange Information 2015
LONG Evac plan - CO

Please move every form mentioned.

Chitra Rao, please add any forms Long may have sent you that should be moved with Onboard that are not part of the tours.

Rakesh Roy, please provide us with the timeframe on how long it will take to move from stage to production once we have the UAT back from the client. We will need to communicate this to the client.

Thank you,
Veronica

CC: Amannda Johnson, Abhay Patil

Mandar Kulkarni As discussed please update estimates, based on that will decide what completion date will come out.

shyam sharmaVijay Siddha

Hi Veronica Blanco,
There are 29 forms and 3 tours to be created, some of the forms are complex which has has number of text fileds, logo images, links, eligibility settings etc. and some of them are compartively simple. Considering two hours each, we will need around = 58 hours (29 Forms * 2 hours) and 6 Hours (3 tours * 2 hours). In total we will need around 65 hours to move the forms manually from stage to production.

We will get back to you on the exact date of completion of this activity.

------------------------------------------------------------------------------------------
CC: Vijay Siddha, shyam sharma, Rakesh Roy

Hello @mandar,

As discussed on the call, when WT-7906 is resolved, please move Onboard code (only) to production. No tour or form migration necessary. Client has signed off.

Please update this ticket once move is complete.

Thank you,
Veronica

CC Amannda Johnson, Chitra Rao, Abhay Patil

Hi Swapnil Pandhare,
Once the code move is done, could you please update this ticket and let Veronica know? Thanks.

-----------------------------------------------------------
CC: Vijay Siddha, shyam sharma, Rakesh Roy

Hello Mandar Kulkarni,

I have been given access in Production for Long Onboard however when I try and add the tile, the pop up says there are no tiles to configure. Can you please make sure the permissions for the module work? Since the forms from Onboard were moved with BenAdmin to production, I cannot delete the old test forms since they appear to be tied to a tour somewhere in the coding. I just wanted to bring this to your attention in case it is something that needs to considered when you move the new Onboard coding to production.

Thank you,
Veronica

CC Abhay Patil, Amannda Johnson, Chitra Rao

CC: Samir

HI Veronica Blanco

We have moved all fixes / change requests done for LONG to production.
You were not able to see onboard related things as your user on production has Default partner policy.
Now, we have changed it to "Workterra all module policy" and you will be able to see onboard related things now.

Please let us know if you need more information on this.

Thanks,
Swapnil P.

Hello Mandar Kulkarni,

In testing we found the following issues:

1. Admin Permissions not added. Will need "BenAdmin + Onboard" added.
2. Employee can no longer view forms after completing tours. As per other ticket, please provide new instructions on how to setup account so that employee can view completed forms.
3. Option to select a previous signature does not show until page 6 of the first tour. Then starts adding extra signature as described in earlier ticket for signature error.
4. Affirmative Action Self Identifier, Veterans Self-Identify, and Non-Work Activities Waiver not saving selections or signature.

Video of testing to show examples has been uploaded as "Long Onboard Production Testing 02-13-2017.mp4" onto the FTP site. It can be found here: /users/workterraaca/Onboard

If these issues cannot be resolved today, please let me know the estimated time of completion so that we may communicate it to the client.

Thank you,
Veronica

Abhay Patil, Amannda Johnson, Chitra Rao, Swapnil Pandhare

HI Sachin Hingole

Can you please check above mentioned points by Veronica?
I was not able to download the video uploaded by Veronica. Please check at your side.

Thanks,
Swapnil P.

Hi Veronica Blanco,

1. Permissions given to all admins for BenAdmin + Onboard module.
2. Employee can view the W4, I-9 and all the saved forms in which 'Add form in Menu' is selected. These can be viewed in onboard module >> main menu >> employee, after employee login.
3. For signature control issue, JIRA WT-7429 is already open.
4. Above mentioned issue related to Affirmative Action Self Identifier, Veterans Self-Identify, and Non-Work Activities Waiver is not produced. Verified on HSPL copy.
5. We are not able to download file Long Onboard Production Testing 02-13-2017.mp4 from above path.

Please let us know if any query.

With Best Regards
Rajendra Joshi

CC : Sachin Hingole, Swapnil Pandhare

Rajendra Joshi - it is not clear from (1) whether you assigned permission now, or was it already there. As for (2) are you saying that the forms are not seen by employee because "Add form in Menu" is not selected?
CC Mandar Kulkarni Swapnil Pandhare Sachin Hingole

Hi Rajendra Joshi,

Thank you for adding the Onboard + BenAdmin user permission option.

I was still unable to view any forms as the employee in either BenAdmin or Onboard. From the employee home screen (before selecting module), they are also not visible.

Also, the issue with the forms not saving is still present. When I tested today, the forms seem to be saving the data entered but most forms are not saving signatures. I am concerned however that they were not saving certain entries yesterday and without any changes on your end, they appear to be saving some today. It doesn't seem to be reliable.

I have added another video of today's testing to the FTP site. It is named, "Onboard Test - Long in Production.mp4". Here is the folder: /users/workterraaca/Onboard

Please let us know if you have any questions.

Thank you,
Veronica

CC Abhay Patil, Amannda Johnson, Chitra Rao, Swapnil Pandhare

Rajendra Joshi, Swapnil Pandhare Mandar Kulkarni - I would appreciate if you could carefully examine the comment by Veronica Blanco above. CC Chitra Rao

First of all - can you please ensure that you download the video file that Veronica has uploaded? It is about 800MB and is at https://ftpsecure.ebsbenefits.com/thinclient/Login.aspx in the folder specified by her. What was the problem that you could not download? Please take IT help.

I watched when this video was created. All the tours went well - but each form always had multiple signatures to choose from. I am not sure why multiple signatures. Also, these signatures appear on the PDF print file, which looks odd. (Again not sure if this is the requirement.)

When logged in as employee of LONG, the forms are not seen. Can you please check on LONG company on production.

Also forms not saving signatures - can you please check on LONG instead of HSPL copy?

Thanks.

Hi Mandar Kulkarni,

I am able to download the video file 'Onboard Test - Long in Production.mp4'. I am sharing it to you.
As per discussion with Hrishikesh, I am assigning this JIRA to you.

With Best Regards
Rajendra Joshi

CC : Chitra Rao Samir Mandar Kulkarni

Hi Veronica Blanco / Abhay Patil

After checking New video, we have following observations :
1. Issue : When logged in as employee of LONG, the forms are not seen. Can you please check on LONG company on production.
Harbinger comments : It seems the tours on production were configured before moving patch (WT-7906) on friday. So, We just saved the tours on production and now , forms are showing in menu for employee login. Please let us know if this is fixed.

2. Issue : Also forms not saving signatures - can you please check on LONG instead of HSPL copy?
Harbinger comments : We have checked the video . Employee referred in video is able to see all changes . Is there any other employee you are referring to ? Lets discuss this in tomorrow's call .

3. Issue : All the tours went well - but each form always had multiple signatures to choose from. I am not sure why multiple signatures.
Harbinger comments : We have changed this . Please refer JIRA WT-7429 for more details.

Thanks,
Swapnil P.

Good morning Swapnil Pandhare,

1. Issue : When logged in as employee of LONG, the forms are not seen. Can you please check on LONG company on production.
Harbinger comments : It seems the tours on production were configured before moving patch ( WT-7906 PRODUCTION TESTING ) on friday. So, We just saved the tours on production and now , forms are showing in menu for employee login. Please let us know if this is fixed.
The tours were not created before we received the notice from you. Why was the patch moved? We were of the understanding that both stage and production were fixed and that the patch would not be moved. We have multiple clients onboarding that will need this fully functional.
2. Issue : Also forms not saving signatures - can you please check on LONG instead of HSPL copy?
Harbinger comments : We have checked the video . Employee referred in video is able to see all changes . Is there any other employee you are referring to ? Lets discuss this in tomorrow's call . The employee in the video did not show all signatures on signed forms. Most did not save to the form.
3. Issue : All the tours went well - but each form always had multiple signatures to choose from. I am not sure why multiple signatures.
Harbinger comments : We have changed this . Please refer JIRA WT-7429 PENDING FOR STAGE APPROVAL for more details.

We can discuss tonight as requested.

Thank you,
Veronica

CC Abhay Patil, Abhay Patil, @Chitra Rao

As discussed on the call, it will be good if comprehensive QA is done today to ensure the following happens. Rajendra Joshi

1. A new employee can complete all the tours and can sign and fill all the forms.
2. After the onboarding tours are completed, employee can see ALL the forms. Note that Veronica Blanco has reported that W-4 form is not visible to anyone.
3. Every form has all the data and also the signature.
4. Each form shows only one signature to choose from.
5. The print pdf of forms appears appropriate. (It should not show the password box with asterisks - but only the signature.)
6. If form is tried to be saved without password, it should give clear error.
7. The signature option doesn't show as broken image.

In addition to this, please verify and report the following.

1. Pre-existing employees in the system (users of BenAdmin) - once Onboarding is available, can they complete onboarding tours? We reported that because of their hire date being in the past, they are not allowed. Is that right?
2. In that case, will the pre-existing employees will ever be able to do cross-boarding and off-boarding?

Thanks.

CC Chitra Rao Amannda Johnson Mandar Kulkarni Swapnil Pandhare shyam sharma

Hi Abhay Patil,

Please find below the answers to your queries :
1. A new employee can complete all the tours and can sign and fill all the forms.
Answer : A New employee gets OnBoard Tour 1 , OnBoard Tour 2 and Benadmin Selfserve mode. Employee can complete both tours, can make Signature, fill and complete all the forms.. I have opened JIRA WT-8495 for observed server error on first page of tour.
2. After the onboarding tours are completed, employee can see ALL the forms. Note that Veronica Blanco has reported that W-4 form is not visible to anyone.
Answer : Employee is able to see all the forms. W4 form is visible in onboard module.
3. Every form has all the data and also the signature.
Answer : Data entered by employees during tours is not visible to employee under Additional Forms. Data and Signatures are not saved in certain forms such as Affirmative Action Self identifier - Voluntary, Employee Manual Receipt Swapnil Pandhare
4 Each form shows only one signature to choose from.
Answer : This bug is fixed and deployed on Production under JIRA WT-7429
5. The print pdf of forms appears appropriate. (It should not show the password box with asterisks - but only the signature.)
Answer: This change is reported in JIRA WT-8490 and with developer.
6. If form is tried to be saved without password, it should give clear error.
Answer: On Last Page of Preboard Tour, ie 'LONG Onboarding Tour 1 - Savings Plan', on Finish button, if Password is not entered, no error message displayed. Here, it is expected that, message 'Password cannot be blank' should be displayed. This is the issue with last page only. It is also observed with LONG Onboarding Tour 2 - Employee Manual Receipt on Finish button. JIRA WT-8496 opened for this issue.
7. The signature option doesn't show as broken image.
Answer: This issue is re-produced on all the pages of 'LONG Onboarding Tour 2. For first signature, image is missing. JIRA WT-8496 opened for this issue.
8. Pre-existing employees in the system (users of BenAdmin) - once Onboarding is available, can they complete onboarding tours? We reported that because of their hire date being in the past, they are not allowed. Is that right?
Answer: Yes
9. In that case, will the pre-existing employees will ever be able to do cross-boarding and off-boarding?
Answer: If pre-existing employee is eligible for cross-boarding or off-boarding tour, they will get those tours as they triggers. This will be irrespective of whether they have got any Pre-board or onboard tours before.

With Best Regards
Rajendra Joshi

CC: Swapnil Pandhare Hrishikesh Deshpande

Hello Rajendra Joshi,

I submitted a test application and here is what I found:

• When completing forms, there is now only one signature option to choose from. (Complete)
• When viewing completed forms, there are two signature options on all pages.
• Most forms saved data and signatures. Long Paper Paycheck Request did not save any information or the signature. Every day we have tested, the amount of forms affected by this has changed. (Priority)
• I was able to view the W4. (Complete)

We deleted the test employee since they are in production and files are going out to carriers.

Please let me know if you have questions.

Thank you for all your work on this.

Veronica

CC: Abhay Patil, Chitra Rao, Amannda Johnson, Swapnil Pandhare

Hi Veronica Blanco,

We have verified the above mention issue in #3 about Long Paper Paycheck Stub Request page in Long onboarding Tour-1. The information is getting save and visible in employee login as well as while managing the employee.

Now, there is a issue with other form 'Affirmative Action Self identifier - Voluntary' that he data is not saved. This is issue is assigned to Development team.

Please let me know if any query.

With Best Regards
Rajendra Joshi

CC:Swapnil Pandhare,Hrishikesh Deshpande

Hi Rajendra Joshi,

It is a concern that each time we test, the amount of forms affected change. Not sure if you have that noted on your end from prior testing note entries. Can you provide us with a date this will be completed? This issue has been present for a week and we again have pushed the go live date for this client. They have 3 new employees to OnBoard and would like to use this module to bring them on.

I appreciate your assistance Rajendra.

Veronica

CC: Abhay Patil, Amannda Johnson, Chitra Rao

Hi Rajendra Joshi,

While testing Onboard in another account, we also found the forms there were having the same issue with not saving data or signatures. Can you and/or the team please fix the code for the module and not just for Long's forms? We need to make sure the system itself functions properly so we don't experience the same issues.

Thank you so much for all your hard work on this.

Veronica

CC Abhay Patil

Hi Veronica Blanco,

We are giving generic fixes and not employee or company specific fixes. Please let us know the hire date of above employees.
We will update you with our finding tomorrow.

With Best Regards
Rajendra Joshi

CC :Swapnil Pandhare, Hrishikesh Deshpande

Hi Veronica Blanco,

We have verified Issue of not saving data or signatures on Long and other account and observed that it is working fine at our end.
Whatever forms which we are filling in Onboard Tour those forms data is saving and visible to Employee/Partner properly.
Also signature which employee manually drawn while traversing Onboard flow are visible properly.

We have created videos while our testing for Form Data and Signature not saving issues. Videos have been updated in below EBS FTP path. you can check those out .

FTP URL - https://ftpsecure.ebsbenefits.com
Path - /users/harb/WORKTERRA Enhancement Videos/Repro Issue
Files - LONG-Onboard-21Feb2017-1.avi and LONG-Onboard-21Feb2017-2.avi

Let us know if you are trying some different steps for it.
Also we will schedule a call today(02/21 8:00AM PST) to discuss this. we will send you webex invitation.

Now We have two Issues Open with us, please find details below-

1) Broken Signature link Issue - Please refer JIRA WT-8535 for same. This is in Development.
2) Server error on Onboard Tour's first page when user select all options - Please refer JIRA WT-8495 for same. This is in Development.

We will fix these issues on Priority and update you accordingly.

Thanks,
Hrishikesh.

CC: Abhay Patil Samir Bharti Satpute Mandar Kulkarni Swapnil Pandhare Rajendra Joshi shyam sharma

Hello Hrishikesh Deshpande,

Employee forms not saving signatures. Both of the employees below shows that their tours are 100% complete.

William Michael Suttle
Affirmative Action Self Identifier - Voluntary
Veterans Self-Identify
Las Vegas NV WC Policy
Safety Policy
Employee Manual Receipt
W4 also didn't save (reported on WT-8649)

Patrick J Nowlan
IT Policy
Non-Work Activities Waiver
Metro Denver WC Policy
Drug Alcohol Acknowledgement
LONG Travel and Expense Acknowledgement
Safety Policy
Employee Manual Receipt
Safe Driver Acknowledgment

This is a high priority fix as these are live and newly hired employees.
W4 information also not saving and reported on WT-8649.

Veronica Blanco

CC Abhay Patil, Amannda Johnson SamirMandar Kulkarni Swapnil Pandhare Rajendra Joshi shyam sharma

Veronica Blanco : Going forward can you please take care of assigning this ticket to whom you would like to address your concerns please?.. as I can see you had put all above comments in the ticket but you did not assigned this ticket to Hrishikesh Deshpande instead you have kept this ticket with you only, so how come Hrishikesh will check what all tickets assigned to him.
I hope you will take care of this in future ... Thanks!
–
Shyam Sharma

Hrishikesh Deshpande : Please look in to this .. Thanks ! Shyam

Hi Veronica Blanco,

We are testing issue of W4 form not saving. we will update our comment of this issue on WT-8649.

Thanks,
Hrishikesh.

Hi Veronica Blanco,

QA comments releated to W4 form saving issue are updated in JIRA WT-8649.

Thanks,
Hrishikesh.

Hello Hrishikesh Deshpande,

Are there any updates? The client is live in production and actively adding employees weekly.

Please resolve this issue as quickly as possible. It has been a week since reported.

Thank you!
Veronica Blanco

CC: shyam sharma, Abhay Patil, Amannda Johnson, Deborah Mascot

Hi Veronica Blanco,

As per comment by Rajendra in WT-8649, Issue of W4 forms not saving is not reproducing at our end.
We have also created video and shared in JIRA.

Adding to this we have also verified reported employee and confirmed that data in W4 form is saved and showing properly.

can you let us know if W4 pages are not saving in any particular scenario?

Thanks,
Hrishikesh.

Hello Hrishikesh Deshpande,

The issue reported was not only the w4 saving information. Several forms did not store the signature (details provided in an earlier message). As mentioned in WT-8649, the issue does not exist for every employee, only a select few. We have no understanding of why this is happening and is why we are turning to you for assistance. We cannot close this ticket until we find what is causing the issue and correct it.

Please revisit.

Thank you,
Veronica Blanco

CC Abhay Patil, Amannda Johnson

I am tagging Diana Wong to get her in the loop for getting to understand this issue.
The point to be noted is - we see that many forms DO NOT store signatures EVEN WHEN the tours are 100% complete.
I request Rajendra Joshi to please check ALL the forms for William Suttle and see that some of the forms DO NOT have signatures.

In other words the system integrity demands that WHEN tours are 100% complete ALL FORMS must have signature box populated. However we do not see this happening in some cases. You can confirm this by examining state of the system for customer LONG on production.

This is a compliance issue. The customer (who is live) has NOT yet seen this problem.
Of course - let me know if we are missing anything.

cc Veronica Blanco Bharti Satpute shyam sharma Samir

Hi Swapnil Pandhare,

I have verified all the forms submitted by above mentioned employee 'William Suttle' in partner log-in. Signature is missing in below four forms.
1. Employee Manual Receipt
2. Safety Policy
3. Las Vegas NV WC Policy
4. Veterans Self-Identify

Please note that here, the tour status is '100% completed'. Please verify this employee flow by back-end and provide the fix if required.

With Best Regards
Rajendra Joshi

CC: Abhay Patil, Hrishikesh Deshpande, Rakesh Roy, Vijay Siddha, Bharti Satpute, Veronica Blanco, shyam sharma

CC: shyam sharma Samir
Hi Rajendra Joshi

We are working on this and will update you by tomorrow.

Thanks,
Swapnil P.

CC: shyam sharma Samir
HI Veronica Blanco

We are checking this issue by applying some loggers on production to capture the scenario.
We will update you further on this by monday.

Thanks,
Swapnil P.

CC : shyam sharma Samir

Hi Veronica Blanco

We are working on this. We will try to fix this by friday 17 Mar.
TIll now, we have observed that , this scenario is not reproduced for newly added employees on LONG production.

Thanks,
Swapnil P.

Hi Veronica Blanco,

Issue of Blank signature Save is fixed on LB. We will move it on Stage and then on Production and update you accordingly.

Thanks,
Hrishikesh.

Hi Veronica Blanco

Issue of Blank signature Save is fixed on Stage. We will move it on Production by Tuesday 03/21 and update you accordingly.

Thanks,
Hrishikesh

Hi Veronica Blanco,

This issues is fixed and deployed on Production.
We have also tested this issue from our end and it is working as expected.

Thanks,
Hrishikesh.

Hello Hrishikesh Deshpande,

We have observed that the issue is still occurring. Form information is still not saving in Long's Production site. The issue is also present in stage in other client accounts. We checked in another account for Matt Construction and their forms seem to be ok. That account only uses text boxes. Is it possible that the issue may be connected to the radio buttons and signature fields? Earlier in the year there was an issue with information saving after using the check boxes. Maybe they are connected issues?

Can you please tell us if the information the employees have entered are stored in the back end somewhere? If possible, can you provide us with a report that shows the information? We will need to provide it to the client since their information is not viewable.

Please let me know if there are any questions.

Thank you,
Veronica

Robyn Adkison, Deborah Mascot

Issue is still present. Please re-visit.

Thanks,
Veronica

Hi Veronica Blanco,
Can you please give us more details like which forms is not getting saved and the specific employee if any?

With Best Regards
Rajendra Joshi

Swapnil Pandhare, Hrishikesh Deshpande

Hi Rajendra Joshi,

The employee names are John Fairey and Dan Basher. Both show 100% completed tours, and the Client Admin watched them complete all forms, and none of the forms saved any data.

Veronica Blanco

Swapnil Pandhare,Satya,Rakesh Roy,Jaideep Vinchurkar

Hi Veronica Blanco,
Above mentioned issue will be fixed in enhancement NF-221. Please check this ticket to track the progress.
Let us know if any query.

With Best Regards
Rajendra Joshi
CC: Hrishikesh Deshpande, Swapnil Pandhare

Hello Rajendra Joshi,

This issue is not tied to the wait period window that NF-221 has and is not an enhancement, it is a bug. The issue discussed in this ticket affects the performance of the module as a whole and has been on ongoing issue. Onboard for this client cannot be used until this issue is resolved therefore is a priority.

Please let me know if you have any questions.

Thanks,

Veronica Blanco

CC: Robyn Adkison, Hrishikesh Deshpande, Swapnil Pandhare

Hi Veronica Blanco,
We have resolved above mentioned issue on Production. Now, data entered by employees during tours is getting saved and does reflect correctly in partner login while managing the employee in additional forms.
Please confirm at your end and let us know if any query.

With Best Regards
Rajendra Joshi

CC: Swapnil Pandhare, Hrishikesh Deshpande, Rakesh Roy

Hello Rajendra Joshi,

The client is adding new employees today. I will ask that he provide us with feedback. I will not be able to test until he has added the new employees due to the auto-generated employee ID. We will do additional testing once his new hires have been added.

Can you please tell me if the missing information from the employees forms are recoverable on the back end or stored somewhere? This is very important. If not, we will need to communicate to the client that each employee that was affected will need to complete their new hire paperwork again. We would like to avoid this if at all possible.

Thank you,

Veronica Blanco

CC: Robyn Adkison

Hello Rajendra Joshi,

The client is adding their new employee tomorrow so I was able to do a little testing today. 1 of the 3 test employees added was still affected with this issue/bug. Please review test employee "testone delete". You'll find that the Affirmative Action Self Identifier form and the Savings Plan form do not contain any information. Two additional test employees that were added had their form information save successfully.

As mentioned, the client is adding a new employee tomorrow who will need to complete his/her new hire paperwork using onboard so if we can get this fixed today that is ideal.

Thank you,
Veronica Blanco

CC Swapnil Pandhare, Hrishikesh Deshpande, Rakesh Roy, Robyn Adkison

Hi Veronica Blanco,
We created similar employees as 'testone delete' on Long and Long for HSPL companies to reproduced above mentioned issue. But here, in employee tour, we could save all forms in both tours, including Affirmative Action Self Identifier form and the Savings Plan form. We could also open saved forms in Partner login. Above issue is not reproduced on any company.

Please let us know if this is happening in any specific scenario.

With Best Regards
Rajendra Joshi

CC : Swapnil Pandhare, Hrishikesh Deshpande, Rakesh Roy

Hi Rajendra Joshi,

To be clear, the issue is not saving the form (using the save button) or accessing the form itself in the menu. It is that when accessing the form, the information the employee entered is missing and/or the signature is missing.

When testing this issue, it may not occur with several employees then it occurs in one or two. It seems very unstable. This is not a small issue. In addition to those originally reported in this ticket (and possibly another), there are quite a few. I have attached a spreadsheet (Long- New Hire Report 05-04-2017) to show the severity of this issue. The employees in the attachment have either fields or radio buttons missing information or the signature. This spreadsheet is a few weeks old so there are more affected employees at this point. All of the employees are onboarded the same way. The employer adds them in "Add Employee" then the employee is taken to a computer in which the Client HR sits with the employee and watches the information get entered. When I added test information, I did not take any additional steps. It happened on my first test employee.

If you have any additional questions please let me know.

Thank you,
Veronica Blanco

(I originally attached the wrong file. Please use: Long- New Hire Report 05-04-2017)

cc: Swapnil Pandhare, Hrishikesh Deshpande, Rakesh Roy, Robyn Adkison

Hi Veronica Blanco,
We have tested Long and Long for HSPL companies to reproduce above mentioned issues. But however, we could not reproduce it.
Can we have a call today to understand / clarify these issues? Please let us know the timings for the call.

With Best Regards
Rajendra Joshi
CC: Swapnil Pandhare, Rakesh Roy, Hrishikesh Deshpande

Good morning Rajendra,

Is today at 12:30p – 1p possible for you?

Best Regards,

Veronica Blanco | Implementation Manager, WORKTERRA
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH 925-420-1420 | FAX 925-460-3920 | veronica.blanco@ebsbenefits.com<veronica.blanco@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

Hi Rajendra Joshi,

Lets schedule the call for Monday.

Can you please tell me if the information that was entered on the forms is retrievable? The client needs to know whether to have the employees complete new forms or not.

Thanks,

Veronica

CC Robyn Adkison

Hi Veronica Blanco,

Above mentioned employee data is not available because it is not saved.
Can we have call at 6 PM IST today? Please confirm. You may suggest other convenient time slot.

With Best Regards
Rajendra Joshi

CC : Swapnil Pandhare, Hrishikesh Deshpande, Sachin Hingole

Hi Rajendra Joshi,

I received your request overnight so I was not able to attend this morning. Are you available tonight at 8:30p PST?

Veronica Blanco

Swapnil Pandhare, Hrishikesh Deshpande, Sachin Hingole, Robyn Adkison, Amannda Johnson

Hello Rajendra Joshi,

Since we have not heard back I will assume you are not available. Please let me know if you can be available tomorrow at 8:30p PST.

Thank you,
Veronica Blanco

Hi Veronica Blanco,

Can we have the call tomorrow WED, 10-05-17 at 9:40 AM IST that is 9:10 PM PST? Swapnil and me will be present in this call.

With Best Regards
Rajendra Joshi

CC: Swapnil Pandhare, Hrishikesh Deshpande

Hello Rajendra,

Yes.

Here is the link for our meeting: https://www.gotomeeting.com/join/962955421

Thank you,
Veronica Blanco

Hello Rajendra,

Yes.

Here is the link for our meeting: https://www.gotomeeting.com/join/962955421

Thank you,
Veronica Blanco

Hi Veronica Blanco,

In todays call, we have clarified that above mentioned issue does not exists now on Production. As per our discussion, we will test some of the employees in attached report. For Signature control issue, I will reproduce it and create a new JIRA and assign to development today.

With Best Regards
Rajendra Joshi

CC: Swapnil Pandhare, Hrishikesh Deshpande, Satya

Hello Rajendra Joshi,

We would like to do additional testing before confirming that the issue no longer exists due to occurrences after the reported fix along with this issue occurring sporadically. You and your team were also going to look into the times of the occurrences and other factors. I provided the spreadsheet showing data with time stamps and effective dates to this ticket per your request during our meeting last night.

In addition to the signature control issue where the signature changed and that employees can no longer use the previous signature due to an error saying the signature cannot be blank, we also found on the call the issue of WT adding or changing information on an employee form as found for employee "testone delete".

Due to the additional testing and research needed for this issue, my preference is that we do not mark this ticket as done or resolved yet.

Thank you,

Veronica Blanco

CC Swapnil Pandhare, Hrishikesh Deshpande, Satya, Robyn Adkison, Amannda Johnson

Hi Rajendra Joshi,

I tested two additional employees today, "testseven delete" and "testeight delete". The issue was present on both. Testseven didn't save information on the Affirmative Action form and Testeight was the Veterans Self Identify form. The steps taken were identical to those shown during last night's call.

I want to again mention the client cannot use this module until this issue is resolved. It has been ongoing for months and has never been resolved. This is high priority.

Thank you,

Veronica Blanco

CC: Robyn Adkison, Amannda Johnson, Swapnil Pandhare, Hrishikesh Deshpande, Satya

Hi Veronica Blanco,

We created similar employees on Long and HSPL company. But we could not reproduce above issue. All data is getting saved. We are testing above employees through UI and database. We will share our finding to you as our investigation completes.

With Best Regards
Rajendra Joshi

CC: Satya, Rakesh Roy, Swapnil Pandhare, Hrishikesh Deshpande

Hi Niteen,

As discussed, please debug this issue on priority today.

Regards,
Satya Prakash

Cc: Vijay Siddha Samir Swapnil Pandhare

3C's
Concern : Forms not saving when User entered information and continue with Enter button.
Cause : On Enter button its works like continue functionality for all additional forms
Correction : Enter button functionality has been removed to resolve issue.

Hi Veronica Blanco,

We have fixed issue of Direct Deposit form not saving in JIRA - WT-9529
Also we have fixed issue of Form not saving in case of user Press enter button in WT-9478 .

Please refer above JIRA's and close this JIRA.
Let us know in case you need any details on this.

Thanks,
Hrishikesh.

Hi Hrishikesh Deshpande,

Can you please confirm if the fix was applied to all forms and will resolve the issue within the module for all clients and or just LONG? The form issue affected other forms as well and other client accounts.

Has the fix been applied to both stage and production?

Please advise.

Thank you,
Veronica Blanco

CC Robyn Adkison

Hi Veronica Blanco,

Yes its for all for and for all clients. Its generic fix and not only for Long.
This fix is not deployed on production, we will update you once its move on production.

Thanks,
Hrishikesh.

Hello,
Client advised that the following rehired employee's forms did not save. I also checked the employee record and confirmed the data on the forms did not save.

Company: LONG
EE Name: Paige Langley
Rehired on 5/17/2017 with a status change date of 5/17/2017
Concern: Reviewed all onboarding forms and found that non of the data entries were captured and neither were the signatures.

I know nightly scans are happening and I am not sure if this is a timing issue or if the query needs to look at "Rehired Status" in addition to Active New Hire Status

Can there please be a scan to confirm if there are any other rehires in the system where the form info did not save. We are getting ready to begin reaching out the employees and we want to make sure we do not miss anyone.

Deborah Mascot

Adding to Rehire findings.

Found two more employees under the rehire status where I saw the forms did not save.

Company: LONG
EE Name: Tristin Gash
Rehired on 5/16/2017 with a status change date of 5/16/2017

EE Name: Roberto Ros
Rehired on 5/5/2017 with a status change date of 5/5/2017

Hello Yamilka Coca,

Please find the observations below for the mentioned rehire findings -

1) EE Name: Roberto Ros

Tour status - Tour is not yet started and login status is also incomplete.

2) EE Name: Tristin Gash

Tour status - LONG Onboarding Tour 1 (Tour Id 6) and LONG Onboarding Tour 2 (Tour Id 7) are completed. LONG Rehire Tour 2 (Tour Id 11) is not yet started.

Reason why forms are not saved - Employee did not get any enrollment mode as Employee was not eligible for any of the new hire/ rehire rule.

3) EE Name: Paige Langley

Tour status - LONG Rehire Tour 2 (Tour Id 11) is completed.

Reason why forms are not saved - Employee did not get any enrollment mode as Employee was not eligible for any of the new hire/ rehire rule.

We are in discussion with Nagini and Diana to avoid such rehire scenarios.

Thanks,
Shubhangi

CC Swapnil Pandhare

Hi Veronica Blanco,

Issues of Long Onboarding are fixed.

Thanks,
Hrishikesh.

HI Veronica Blanco

can you please verify the issue on production and if it is fix please close the same.

Thanks
Mahendra

Hi Mahendra Mungase,

Testing is on hold pending the resolution of another ticket. I will test just as soon as I can.

Thank you,

Veronica Blanco