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  1. WORKTERRA
  2. WT-7673

County of Lake: Spending Credits not being applied

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    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      County of Lake
    • Module:
      BenAdmin - Enrollment

      Description

      While doing data entry into WorkTERRA today, customer noticed that it is not applying spending credits. Attached is an example using a new hire Rebecca Moore. WorkTERRA says that spending credits are allotted, but that none are being applied to her coverage.

      Unfortunately, we have had ongoing issues with the Spending Credit. If we can remedy this right away client would greatly appreciate it.

      Thanks

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            Assignee:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Reporter:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Due:
              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 5h
                5h
                Remaining:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                3.75h
                Logged:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                1.25h