WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-7673

County of Lake: Spending Credits not being applied

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      County of Lake
    • Module:
      BenAdmin - Enrollment

      Description

      While doing data entry into WorkTERRA today, customer noticed that it is not applying spending credits. Attached is an example using a new hire Rebecca Moore. WorkTERRA says that spending credits are allotted, but that none are being applied to her coverage.

      Unfortunately, we have had ongoing issues with the Spending Credit. If we can remedy this right away client would greatly appreciate it.

      Thanks

        Attachments

          Activity

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          lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive) added a comment -

          Hello: Client is looking for an update. Thanks.

          Show
          lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive) added a comment - Hello: Client is looking for an update. Thanks.
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          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment -

          DEV - I see the spending credit being allotted but not applied for a new hire: Rebecca Moore

          can you please review?

          Janine

          Show
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment - DEV - I see the spending credit being allotted but not applied for a new hire: Rebecca Moore can you please review? Janine
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          sonali.punse Sonali Punse (Inactive) added a comment -

          Lorena.Nava@ebsbenefits.com I have recalculated credits for this employee 'Rebecca Moore'. Please check and confirm. Dev team is looking further into this issue.

          Jyoti Mayne I have checked this with new employee the credits are getting allotted but are not applying. When I tried through SA utility the credits are getting applied to the employee. Could you please check for the cause and also check for the all affected employees those did not receive the applied credits.

          Thanks!
          CC: Vijay Siddha

          Show
          sonali.punse Sonali Punse (Inactive) added a comment - Lorena.Nava@ebsbenefits.com I have recalculated credits for this employee 'Rebecca Moore'. Please check and confirm. Dev team is looking further into this issue. Jyoti Mayne I have checked this with new employee the credits are getting allotted but are not applying. When I tried through SA utility the credits are getting applied to the employee. Could you please check for the cause and also check for the all affected employees those did not receive the applied credits. Thanks! CC: Vijay Siddha
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          jyoti.mayne Jyoti Mayne added a comment -

          Hi Lorena.Nava@ebsbenefits.com,

          Due to other high priority tasks, we couldn't work on this. We will update you once it is completed.

          cc: Satya

          Show
          jyoti.mayne Jyoti Mayne added a comment - Hi Lorena.Nava@ebsbenefits.com , Due to other high priority tasks, we couldn't work on this. We will update you once it is completed. cc: Satya
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          jyoti.mayne Jyoti Mayne added a comment -

          Hi Lorena.Nava@ebsbenefits.com,

          Mentioned employee is having proper credit pool. Please confirm.

          Cc: Satya

          Show
          jyoti.mayne Jyoti Mayne added a comment - Hi Lorena.Nava@ebsbenefits.com , Mentioned employee is having proper credit pool. Please confirm. Cc: Satya

            People

            Assignee:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Reporter:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Due:
              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 5h
                5h
                Remaining:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                3.75h
                Logged:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                1.25h