WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-7673

County of Lake: Spending Credits not being applied

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      County of Lake
    • Module:
      BenAdmin - Enrollment

      Description

      While doing data entry into WorkTERRA today, customer noticed that it is not applying spending credits. Attached is an example using a new hire Rebecca Moore. WorkTERRA says that spending credits are allotted, but that none are being applied to her coverage.

      Unfortunately, we have had ongoing issues with the Spending Credit. If we can remedy this right away client would greatly appreciate it.

      Thanks

        Attachments

          Activity

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          lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive) created issue -
          janine.calendo Janine Calendo (Inactive) made changes -
          Field Original Value New Value
          Assignee janine.calendo [ janine.calendo ]
          Hide
          Permalink
          lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive) added a comment -

          Hello: Client is looking for an update. Thanks.

          Show
          lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive) added a comment - Hello: Client is looking for an update. Thanks.
          Hide
          Permalink
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment -

          DEV - I see the spending credit being allotted but not applied for a new hire: Rebecca Moore

          can you please review?

          Janine

          Show
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment - DEV - I see the spending credit being allotted but not applied for a new hire: Rebecca Moore can you please review? Janine
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Assignee janine.calendo [ janine.calendo ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Key CT-731 WT-7673
          Project WORKTERRA-CT [ 10800 ] WORKTERRA [ 10000 ]
          Status To Do [ 10000 ] New Request [ 10029 ]
          Workflow CT: Task Management Workflow [ 29935 ] WT_Features [ 30312 ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ]
          sonali.punse Sonali Punse (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ] Sonali Punse [ sonali.punse ]
          Hide
          Permalink
          sonali.punse Sonali Punse (Inactive) added a comment -

          Lorena.Nava@ebsbenefits.com I have recalculated credits for this employee 'Rebecca Moore'. Please check and confirm. Dev team is looking further into this issue.

          Jyoti Mayne I have checked this with new employee the credits are getting allotted but are not applying. When I tried through SA utility the credits are getting applied to the employee. Could you please check for the cause and also check for the all affected employees those did not receive the applied credits.

          Thanks!
          CC: Vijay Siddha

          Show
          sonali.punse Sonali Punse (Inactive) added a comment - Lorena.Nava@ebsbenefits.com I have recalculated credits for this employee 'Rebecca Moore'. Please check and confirm. Dev team is looking further into this issue. Jyoti Mayne I have checked this with new employee the credits are getting allotted but are not applying. When I tried through SA utility the credits are getting applied to the employee. Could you please check for the cause and also check for the all affected employees those did not receive the applied credits. Thanks! CC: Vijay Siddha
          sonali.punse Sonali Punse (Inactive) made changes -
          Assignee Sonali Punse [ sonali.punse ] Jyoti Mayne [ jyoti.mayne ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Jyoti Mayne [ jyoti.mayne ] Avnish Yadav [ avnish.yadav ]
          Permalink
          jyoti.mayne Jyoti Mayne logged work - 11/Jan/17 02:44 PM
          • Time Spent:
            0.25h
             

            scenario discussion with Sonali

          jyoti.mayne Jyoti Mayne made changes -
          Remaining Estimate 5h [ 18000 ]
          Original Estimate 5h [ 18000 ]
          jyoti.mayne Jyoti Mayne made changes -
          Remaining Estimate 5h [ 18000 ] 4.75h [ 17100 ]
          Time Spent 0.25h [ 900 ]
          Worklog Id 18817 [ 18817 ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Avnish Yadav [ avnish.yadav ] Jyoti Mayne [ jyoti.mayne ]
          vijays Vijay Siddha (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
          Hide
          Permalink
          jyoti.mayne Jyoti Mayne added a comment -

          Hi Lorena.Nava@ebsbenefits.com,

          Due to other high priority tasks, we couldn't work on this. We will update you once it is completed.

          cc: Satya

          Show
          jyoti.mayne Jyoti Mayne added a comment - Hi Lorena.Nava@ebsbenefits.com , Due to other high priority tasks, we couldn't work on this. We will update you once it is completed. cc: Satya
          rakeshr Rakesh Roy (Inactive) made changes -
          Environment Production [ 10005 ]
          Issue Type Task [ 3 ] Support Activity [ 10301 ]
          Status New Request [ 10029 ] Open [ 1 ]
          Support Task Type Customization [ 11204 ]
          Workflow WT_Features [ 30312 ] WT_Support [ 31156 ]
          Hide
          Permalink
          jyoti.mayne Jyoti Mayne added a comment -

          Hi Lorena.Nava@ebsbenefits.com,

          Mentioned employee is having proper credit pool. Please confirm.

          Cc: Satya

          Show
          jyoti.mayne Jyoti Mayne added a comment - Hi Lorena.Nava@ebsbenefits.com , Mentioned employee is having proper credit pool. Please confirm. Cc: Satya
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Jyoti Mayne [ jyoti.mayne ] Lorena.Nava@ebsbenefits.com [ lorena.nava@ebsbenefits.com ]
          Resolution Fixed [ 1 ]
          Status Open [ 1 ] Resolved [ 5 ]
          Permalink
          jyoti.mayne Jyoti Mayne logged work - 06/Apr/17 03:40 PM
          • Time Spent:
            1h
             

            analysis

          jyoti.mayne Jyoti Mayne made changes -
          Remaining Estimate 4.75h [ 17100 ] 3.75h [ 13500 ]
          Time Spent 0.25h [ 900 ] 1.25h [ 4500 ]
          Worklog Id 37836 [ 37836 ]
          satyap Satya made changes -
          Environment_New Production [ 18442 ]
          Transition Time In Source Status Execution Times
          Traci Simpson (Inactive) made transition -
          To Do New Request
          		5d 21h 23m 1
          Rakesh Roy (Inactive) made transition -
          New Request Open
          		12d 2h 1m 1
          Jyoti Mayne made transition -
          Open Resolved
          		73d 16h 22m 1

            People

            Assignee:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Reporter:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Due:
              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 5h
                5h
                Remaining:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                3.75h
                Logged:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                1.25h