WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-7673

County of Lake: Spending Credits not being applied

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      County of Lake
    • Module:
      BenAdmin - Enrollment

      Description

      While doing data entry into WorkTERRA today, customer noticed that it is not applying spending credits. Attached is an example using a new hire Rebecca Moore. WorkTERRA says that spending credits are allotted, but that none are being applied to her coverage.

      Unfortunately, we have had ongoing issues with the Spending Credit. If we can remedy this right away client would greatly appreciate it.

      Thanks

        Attachments

          Activity

          Ascending order - Click to sort in descending order
          lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive) created issue -
          janine.calendo Janine Calendo (Inactive) made changes -
          Field Original Value New Value
          Assignee janine.calendo [ janine.calendo ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Assignee janine.calendo [ janine.calendo ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Key CT-731 WT-7673
          Project WORKTERRA-CT [ 10800 ] WORKTERRA [ 10000 ]
          Status To Do [ 10000 ] New Request [ 10029 ]
          Workflow CT: Task Management Workflow [ 29935 ] WT_Features [ 30312 ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ]
          sonali.punse Sonali Punse (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ] Sonali Punse [ sonali.punse ]
          sonali.punse Sonali Punse (Inactive) made changes -
          Assignee Sonali Punse [ sonali.punse ] Jyoti Mayne [ jyoti.mayne ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Jyoti Mayne [ jyoti.mayne ] Avnish Yadav [ avnish.yadav ]
          jyoti.mayne Jyoti Mayne made changes -
          Remaining Estimate 5h [ 18000 ]
          Original Estimate 5h [ 18000 ]
          jyoti.mayne Jyoti Mayne made changes -
          Remaining Estimate 5h [ 18000 ] 4.75h [ 17100 ]
          Time Spent 0.25h [ 900 ]
          Worklog Id 18817 [ 18817 ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Avnish Yadav [ avnish.yadav ] Jyoti Mayne [ jyoti.mayne ]
          vijays Vijay Siddha (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
          rakeshr Rakesh Roy (Inactive) made changes -
          Environment Production [ 10005 ]
          Issue Type Task [ 3 ] Support Activity [ 10301 ]
          Status New Request [ 10029 ] Open [ 1 ]
          Support Task Type Customization [ 11204 ]
          Workflow WT_Features [ 30312 ] WT_Support [ 31156 ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Jyoti Mayne [ jyoti.mayne ] Lorena.Nava@ebsbenefits.com [ lorena.nava@ebsbenefits.com ]
          Resolution Fixed [ 1 ]
          Status Open [ 1 ] Resolved [ 5 ]
          jyoti.mayne Jyoti Mayne made changes -
          Remaining Estimate 4.75h [ 17100 ] 3.75h [ 13500 ]
          Time Spent 0.25h [ 900 ] 1.25h [ 4500 ]
          Worklog Id 37836 [ 37836 ]
          satyap Satya made changes -
          Environment_New Production [ 18442 ]

            People

            Assignee:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Reporter:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Due:
              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 5h
                5h
                Remaining:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                3.75h
                Logged:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                1.25h