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  1. WORKTERRA
  2. WT-7673

County of Lake: Spending Credits not being applied

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      County of Lake
    • Module:
      BenAdmin - Enrollment

      Description

      While doing data entry into WorkTERRA today, customer noticed that it is not applying spending credits. Attached is an example using a new hire Rebecca Moore. WorkTERRA says that spending credits are allotted, but that none are being applied to her coverage.

      Unfortunately, we have had ongoing issues with the Spending Credit. If we can remedy this right away client would greatly appreciate it.

      Thanks

        Attachments

          Activity

          Transition Time In Source Status Execution Times
          Traci Simpson (Inactive) made transition -
          To Do New Request
          5d 21h 23m 1
          Rakesh Roy (Inactive) made transition -
          New Request Open
          12d 2h 1m 1
          Jyoti Mayne made transition -
          Open Resolved
          73d 16h 22m 1

            People

            Assignee:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Reporter:
            lorena.nava@ebsbenefits.com Lorena.Nava@ebsbenefits.com (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Due:
              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 5h
                5h
                Remaining:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                3.75h
                Logged:
                Time Spent - 1.25h Remaining Estimate - 3.75h
                1.25h