Amanda B. Garvey Im still working on this.

thnx for the update.

Any updates on this?

There are current QE's that might be the cause. I've requested they be removed. Still waiting.
Janine

OK. Thanks!

WorkTerra will be closed at 3 p.m. on Friday, December 30th, and will reopen at 8 a.m. on Tuesday, January 3rd. I wish you a happy new year!

Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

Amanda B. Garvey I resubmitted a request for the QE's to be removed, that are present under this EE name which may have caused the issue. Will keep you posted today.

Janine

Amanda B. Garvey I dont have a status to this yet. still waiting for my request above to be done.

Janine

I appreciate the update.

Thank you.

Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

Amanda B. Garvey The current QE's have been removed that may have caused the issue of adding the child. Can you add the child and let me know if the same error occurs please?

Janine

OK. I’ll let you know.

Thank you.

Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

Hi, Janine – I tried to add the child under Admin-Child Birth-Adoption-Legal Guardianship option, but it still would not allow me to enter the child’s birthdate.

Thank you.

Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

Amanda - please use JUST WORKETRRA admin for this - remember we always use that event not the others.

Jenni

HNAS Stat enrollment Cassandra Garrison.xlsx

Attached is the dependent information for Casandra Garrison's child, Terrence Peerson, dob: 12/06/2016 (male)

Amanda B. Garvey did you use the WorkTerra Admin when adding the child?

Janine

I can no longer use any Admin options because we are now out of the 30-day window.

Thank you.

Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

I still can't add the child. The longer the delay, the harder it will be to get the child's coverage to go back to birthdate (12/6/2016). Please just add the child.

Hello Dev,

We are attempting to add a dependent to the system for EE Cassandra Garrison for PrimeHealthcare (no space). The dependent was born 12/16/2016 however, there is an effective date of 11/1/2016 at the bottom of the demographics page and it is not allowing us to add the child with a date of birth of 12/16/16. Can you please review this?

Screen shot is attached:

Correction: Child was born 12/06/2016 – Birth informatation attached.

Thank you.

Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

Birth information attached above as HNAS Stat Enrollment

Hi Hrishikesh Deshpande,

Please check this issue.Please let me know in case of issue.
CC:Vijayendra ShindeSatyaRakesh Roy
Thanks,
Sheetal Bodhale

Hi Sheetal Bodhale,

CC:Hrishikesh Deshpande,Rakesh Roy,Jaideep Vinchurkar

I have Verified Above issue and it is getting reproduced see below steps:
1]As per reported Employee view history
2]Employee change class part time to Full time because of changing classes Event builder Generate Qualifying Event Class change with effective date 11/01/2016
3]Because of this qualifying Event Effective date of employee Effective date is set as 11/01/2016.
4]when i am trying to add child with effective date 11/02/2016 then it is showing validation message.

Which is not correct the issue is because of Event Builder.

Expected working should be.
Dependent Effective date is greater than Effective date of employee

For normal Qualifying Event it is working properly

Thanks,
Rashmita

Hi Amanda B. Garvey

CC:Sheetal Bodhale,Hrishikesh Deshpande,Rakesh Roy

As per our system implementation it is working Properly Child date of Birth Should be less than Effective date of Employee

But for your concern Not able to add Child below are our observation:
1]Employee Not able to child Because of QE which is generated through Event Builder i.e Employee Class Change.
2]Even if Employee raised new QE with New effective date still it is considering Event Builder Qualifying Effective date for Employee, Spouse and child Information page.
3]We have created new Jira ticket for this WT-7861 and our development team working on this.

Thanks,
Rashmita

I still cannot add the child.

Hi Amanda B. Garvey,

As mentioned above,Effective date of employee is less than child birth date,so system is not allowing to add child for '12/16/2016'.This is as per system behaviour.

If you want to add child for date '12/16/2016',we have to follow below steps,
1)First delete existing event and raise new child birth event of birth date(i.e raise QE of 12/16/2016)
or
2)You can convey employee to go through self serve mode and add child. As in self serve mode,employee will get respective QE effective date and system will allow them to do changes accordingly.In this case,employee will get 2 work flows.Employee will able to add child in second workflow.

Please let me your inputs on this.

While testing ,we found one issue,that is resolved now.Please refer linked JIRA ticket WT-7861 for more reference.

CC:Rashmita DudheSatyaHrishikesh DeshpandeRakesh Roy
Thanks,
Sheetal Bodhale

Thanks for clarifying. It’s difficult to follow when so many follow-ups are received.

Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

Hi, Sheetal -

1) We at Workterra do NOT have the authority to delete a Qualifying Event. Please delete it for me so that I can complete the correction steps you provided.
2) I cannot access the Child screen for employee Cassandra Garrison. See attachment showing ERROR.

Also, please note that the child's correct date of birth is 12/06/2016 (NOT 12/16/2016).

Thanks.
Amber Love-Jones

Hi Amanda B. Garvey,

Mentioned employee has already raised one QE 'Employee-Child Birth-Adoption-Legal Guardianship' with effective date '12/06/2016'.
As mentioned by you previously ,date of birth is '12/16/2016'.So it is not allowing to add child.

As DOB and effective is same ,now you can easily add child for mentioned employee.No need to delete the QE.

Please let me know if you face any issue.

CC:Satya
Thanks,
Sheetal Bodhale

I was able to add the child information. Thank you.

Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
[Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>