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Type:
Support Activity
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Status: Resolved
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Data Correction
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Environment:Production
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Reported by:Client
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Company:Five Guys
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Module:Exchange
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Issue Importance:Must Have
Lorena.Nava@ebsbenefits.com comment:-
The defined contribution is still not resolved. The latest records below are showing up in the payroll file as incorrect. Can we fix these asap? Thanks.
ED3 22083 1/1/2017 M6 213.42
ED3 26348 1/8/2017 M6 213.42
ED3 46889 1/1/2017 M6 213.42
ED3 68739 1/1/2017 M6 213.42
ED3 76504 1/1/2017 M6 213.42
ED3 90976 1/1/2017 M6 213.42
ED3 125268 1/1/2017 M6 213.42
ED3 131964 1/1/2017 M6 213.42
ED3 139939 1/1/2017 M6 213.42
Rochelle Thomas comment:-
Please resolve the issue where there are still employees without the defined contributions showing, it appears that defined contributions do not show for some employees until their rates are specifically re-calculated.
Please resolve for all five guys employees not just the specific people listed and for future elections/changes so re-calculating does not need to be done after changes are made.
examples:
Amadou Taal
Matthew Whelan
John Perez
- relates to
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WT-7586 Five Guys - payroll deduction file - employee cost not considering defined contribution amounts
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- Closed
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- Time Spent:
- 2h
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1) Checked all templates customization
2) Checked employee cost
3) Verified records exported on file.
4) Provide solution.
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- Time Spent:
- 0.5h
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credit pool scenario discussion with Avnish
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- Time Spent:
- 4h
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1) Verified attached employees cost and template customization
2) Discussion
