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Type:
Bug
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Status: Production Complete
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Priority:
High
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Environment:Production
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Bug Severity:Medium
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Module:BenAdmin - Enrollment
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Reported by:White Label
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Item State:Production Complete
In RMH Prod, We have a member: T Orvin Fillman, whose voluntary Life and AD&D rate is not appearing prior to 1/17/17. We’ve tried recalculating his rate, however that doesn’t seem to do anything.
In looking through his enrollment summary and enrollment history report, he is showing multiple enrollments in this plan.
In looking through the “view history” it doesn’t appear that anything weird happened for this EE. He didn’t go online multiple times to change his plans, nor were any changes to his account done recently.
Could you please have development review his record to see why his voluntary Life and AD&D record is not showing a rate until 1/17 and also why he is showing multiple enrollments in the plan? Could you please also have his rate corrected to show back to 1/1/17?
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Vijay Siddha [ vijays ] | Mandar Kulkarni [ mandark ] |
Prasad Patil (Inactive)
made changes -
| Assignee | Mandar Kulkarni [ mandark ] | Jennifer Leugers [ jennifer.leugers ] |
Prasad Patil (Inactive)
made changes -
| Attachment | WT-8034 Fillman Confirmation statement.jpg [ 38371 ] |
Prasad Patil (Inactive)
made changes -
| Resolution | Fixed [ 1 ] | |
| Status | Open [ 1 ] | Resolved [ 5 ] |
Prasad Patil (Inactive)
made changes -
| Attachment |
|
Prasad Patil (Inactive)
made changes -
| Attachment | WT-8047 Fillman Confirmation statement.jpg [ 38372 ] |
Prasad Patil (Inactive)
made changes -
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 2h [ 7200 ] | |
| Worklog Id | 21317 [ 21317 ] |
| Assignee | Jennifer Leugers [ jennifer.leugers ] | Prasad Patil [ prasad.patil ] |
Prasad Patil (Inactive)
made changes -
| Assignee | Prasad Patil [ prasad.patil ] | Jennifer Leugers [ jennifer.leugers ] |
Prasad Patil (Inactive)
made changes -
| Time Spent | 2h [ 7200 ] | 4h [ 14400 ] |
| Worklog Id | 22378 [ 22378 ] |
| Assignee | Jennifer Leugers [ jennifer.leugers ] | Prasad Patil [ prasad.patil ] |
Prasad Patil (Inactive)
made changes -
| Resolution | Fixed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
Prasad Patil (Inactive)
made changes -
| Time Spent | 4h [ 14400 ] | 5h [ 18000 ] |
| Worklog Id | 24273 [ 24273 ] |
Prasad Patil (Inactive)
made changes -
| Status | Reopened [ 4 ] | In Progress [ 3 ] |
Prasad Patil (Inactive)
made changes -
| Assignee | Prasad Patil [ prasad.patil ] | jyoti.mayne@harbingergroup.com [ jyoti.mayne ] |
| Assignee | Jyoti Mayne [ jyoti.mayne ] | Prasad Patil [ prasad.patil ] |
Prasad Patil (Inactive)
made changes -
| Assignee | Prasad Patil [ prasad.patil ] | Jennifer Leugers [ jennifer.leugers ] |
Prasad Patil (Inactive)
made changes -
| Time Spent | 5h [ 18000 ] | 6.5h [ 23400 ] |
| Worklog Id | 25843 [ 25843 ] |
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107) |
| Assignee | Jennifer Leugers [ jennifer.leugers ] | Prasad Patil [ prasad.patil ] |
Prasad Patil (Inactive)
made changes -
| Time Spent | 6.5h [ 23400 ] | 8h [ 28800 ] |
| Worklog Id | 26552 [ 26552 ] |
Prasad Patil (Inactive)
made changes -
| Assignee | Prasad Patil [ prasad.patil ] | Jyoti Mayne [ jyoti.mayne ] |
Prasad Patil (Inactive)
made changes -
| Attachment | Amber mixon Enrollment history.jpg [ 40388 ] | |
| Attachment | Amberly Mixon Confirmation statement.jpg [ 40389 ] | |
| Attachment | Amberly Mixon Enrollment History report.jpg [ 40390 ] | |
| Attachment | Amberly Mixon Enrollment summary.jpg [ 40391 ] | |
| Attachment | Margaret Quigley confirmation statement.jpg [ 40392 ] | |
| Attachment | Margaret Quigley enrollment history report.jpg [ 40393 ] | |
| Attachment | Margaret Quigley Enrollment history.jpg [ 40394 ] | |
| Attachment | Margaret Quigley Enrollment summary.jpg [ 40395 ] |
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Jyoti Mayne [ jyoti.mayne ] | Jennifer Leugers [ jennifer.leugers ] |
| Issue Type | Support Activity [ 10301 ] | Bug [ 1 ] |
| Status | Waiting for Customer Input [ 10500 ] | In Development [ 10007 ] |
| Support Task Type | Query Resolution [ 11205 ] | |
| Workflow | WT_Support [ 31371 ] | WT_Defects [ 33350 ] |
| Description |
In RMH Prod, We have a member: T Orvin Fillman, whose voluntary Life and AD&D rate is not appearing prior to 1/17/17. We’ve tried recalculating his rate, however that doesn’t seem to do anything. In looking through his enrollment summary and enrollment history report, he is showing multiple enrollments in this plan. In looking through the “view history” it doesn’t appear that anything weird happened for this EE. He didn’t go online multiple times to change his plans, nor were any changes to his account done recently. Could you please have development review his record to see why his voluntary Life and AD&D record is not showing a rate until 1/17 and also why he is showing multiple enrollments in the plan? Could you please also have his rate corrected to show back to 1/1/17? |
In RMH Prod, We have a member: T Orvin Fillman, whose voluntary Life and AD&D rate is not appearing prior to 1/17/17. We’ve tried recalculating his rate, however that doesn’t seem to do anything. In looking through his enrollment summary and enrollment history report, he is showing multiple enrollments in this plan. In looking through the “view history” it doesn’t appear that anything weird happened for this EE. He didn’t go online multiple times to change his plans, nor were any changes to his account done recently. Could you please have development review his record to see why his voluntary Life and AD&D record is not showing a rate until 1/17 and also why he is showing multiple enrollments in the plan? Could you please also have his rate corrected to show back to 1/1/17? |
| Item State | Parent values: Development(10200)Level 1 values: Ready for Local Testing(10209) | |
| Original Estimate | 0h [ 0 ] |
| Dev Due Date | 28/Feb/2017 |
| Assignee | Jennifer Leugers [ jennifer.leugers ] | Jyoti Mayne [ jyoti.mayne ] |
| Code Reviewed By | Amruta Lohiya [ 11906 ] |
| Item State | Parent values: Development(10200)Level 1 values: Ready for Local Testing(10209) | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) |
| Assignee | Jyoti Mayne [ jyoti.mayne ] | Alankar Chavan [ alankar.chavan ] |
| Time Spent | 8h [ 28800 ] | 9h [ 32400 ] |
| Worklog Id | 28047 [ 28047 ] |
| Item State | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) | Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) |
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) | Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
| Item State | Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) |
| Time Spent | 9h [ 32400 ] | 12h [ 43200 ] |
| Worklog Id | 28206 [ 28206 ] |
| Time Spent | 12h [ 43200 ] | 12.25h [ 44100 ] |
| Worklog Id | 28226 [ 28226 ] |
| Time Spent | 12.25h [ 44100 ] | 15.25h [ 54900 ] |
| Worklog Id | 28238 [ 28238 ] |
| Time Spent | 15.25h [ 54900 ] | 15.75h [ 56700 ] |
| Worklog Id | 28262 [ 28262 ] |
| Item State | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
| Item State | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) | Parent values: Production Complete(10222) |
| Assignee | Alankar Chavan [ alankar.chavan ] | Jennifer Leugers [ jennifer.leugers ] |
| Time Spent | 15.75h [ 56700 ] | 16.75h [ 60300 ] |
| Worklog Id | 28977 [ 28977 ] |
| Resolution | Fixed [ 1 ] | |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: Production Complete(10222) | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) |
| Item State | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) | Parent values: Production Complete(10222) |
| Bug Severity | Medium [ 16702 ] | |
| Dev Due Date | 28/Feb/2017 | 28/Feb/2017 |
| Environment_New | Production [ 18442 ] |
