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  1. WORKTERRA
  2. WT-8047

Rogers Memorial Hospital - Supp Life Rate not showing

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      White Label
    • Item State:
      Production Complete

      Description

      In RMH Prod, We have a member: T Orvin Fillman, whose voluntary Life and AD&D rate is not appearing prior to 1/17/17. We’ve tried recalculating his rate, however that doesn’t seem to do anything.

      In looking through his enrollment summary and enrollment history report, he is showing multiple enrollments in this plan.

      In looking through the “view history” it doesn’t appear that anything weird happened for this EE. He didn’t go online multiple times to change his plans, nor were any changes to his account done recently.

      Could you please have development review his record to see why his voluntary Life and AD&D record is not showing a rate until 1/17 and also why he is showing multiple enrollments in the plan? Could you please also have his rate corrected to show back to 1/1/17?

        Attachments

          Activity

          jennifer.leugers Jennifer Leugers created issue -
          jyoti.mayne Jyoti Mayne made changes -
          Field Original Value New Value
          Assignee Vijay Siddha [ vijays ] Mandar Kulkarni [ mandark ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Assignee Mandar Kulkarni [ mandark ] Jennifer Leugers [ jennifer.leugers ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Attachment WT-8034 Fillman Confirmation statement.jpg [ 38371 ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Open [ 1 ] Resolved [ 5 ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Attachment WT-8034 Fillman Confirmation statement.jpg [ 38371 ]
          prasad.patil Prasad Patil (Inactive) made changes -
          prasad.patil Prasad Patil (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 2h [ 7200 ]
          Worklog Id 21317 [ 21317 ]
          jennifer.leugers Jennifer Leugers made changes -
          Assignee Jennifer Leugers [ jennifer.leugers ] Prasad Patil [ prasad.patil ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Assignee Prasad Patil [ prasad.patil ] Jennifer Leugers [ jennifer.leugers ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Time Spent 2h [ 7200 ] 4h [ 14400 ]
          Worklog Id 22378 [ 22378 ]
          jennifer.leugers Jennifer Leugers made changes -
          Assignee Jennifer Leugers [ jennifer.leugers ] Prasad Patil [ prasad.patil ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Time Spent 4h [ 14400 ] 5h [ 18000 ]
          Worklog Id 24273 [ 24273 ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Status Reopened [ 4 ] In Progress [ 3 ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Assignee Prasad Patil [ prasad.patil ] jyoti.mayne@harbingergroup.com [ jyoti.mayne ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Jyoti Mayne [ jyoti.mayne ] Prasad Patil [ prasad.patil ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Assignee Prasad Patil [ prasad.patil ] Jennifer Leugers [ jennifer.leugers ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Time Spent 5h [ 18000 ] 6.5h [ 23400 ]
          Worklog Id 25843 [ 25843 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
          jennifer.leugers Jennifer Leugers made changes -
          Assignee Jennifer Leugers [ jennifer.leugers ] Prasad Patil [ prasad.patil ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Time Spent 6.5h [ 23400 ] 8h [ 28800 ]
          Worklog Id 26552 [ 26552 ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Assignee Prasad Patil [ prasad.patil ] Jyoti Mayne [ jyoti.mayne ]
          jyoti.mayne Jyoti Mayne made changes -
          Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Jyoti Mayne [ jyoti.mayne ] Jennifer Leugers [ jennifer.leugers ]
          jyoti.mayne Jyoti Mayne made changes -
          Issue Type Support Activity [ 10301 ] Bug [ 1 ]
          Status Waiting for Customer Input [ 10500 ] In Development [ 10007 ]
          Support Task Type Query Resolution [ 11205 ]
          Workflow WT_Support [ 31371 ] WT_Defects [ 33350 ]
          jyoti.mayne Jyoti Mayne made changes -
          Description
          In RMH Prod, We have a member: T Orvin Fillman, whose voluntary Life and AD&D rate is not appearing prior to 1/17/17. We’ve tried recalculating his rate, however that doesn’t seem to do anything.

          In looking through his enrollment summary and enrollment history report, he is showing multiple enrollments in this plan.

          In looking through the “view history” it doesn’t appear that anything weird happened for this EE. He didn’t go online multiple times to change his plans, nor were any changes to his account done recently.

           

          Could you please have development review his record to see why his voluntary Life and AD&D record is not showing a rate until 1/17 and also why he is showing multiple enrollments in the plan? Could you please also have his rate corrected to show back to 1/1/17?
          In RMH Prod, We have a member: T Orvin Fillman, whose voluntary Life and AD&D rate is not appearing prior to 1/17/17. We’ve tried recalculating his rate, however that doesn’t seem to do anything.

          In looking through his enrollment summary and enrollment history report, he is showing multiple enrollments in this plan.

          In looking through the “view history” it doesn’t appear that anything weird happened for this EE. He didn’t go online multiple times to change his plans, nor were any changes to his account done recently.

           

          Could you please have development review his record to see why his voluntary Life and AD&D record is not showing a rate until 1/17 and also why he is showing multiple enrollments in the plan? Could you please also have his rate corrected to show back to 1/1/17?
          Item State Parent values: Development(10200)Level 1 values: Ready for Local Testing(10209)
          Original Estimate 0h [ 0 ]
          jyoti.mayne Jyoti Mayne made changes -
          Dev Due Date 28/Feb/2017
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Jennifer Leugers [ jennifer.leugers ] Jyoti Mayne [ jyoti.mayne ]
          jyoti.mayne Jyoti Mayne made changes -
          Code Reviewed By Amruta Lohiya [ 11906 ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: Ready for Local Testing(10209) Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Jyoti Mayne [ jyoti.mayne ] Alankar Chavan [ alankar.chavan ]
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Time Spent 8h [ 28800 ] 9h [ 32400 ]
          Worklog Id 28047 [ 28047 ]
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213)
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
          Item State Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217)
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Time Spent 9h [ 32400 ] 12h [ 43200 ]
          Worklog Id 28206 [ 28206 ]
          jyoti.mayne Jyoti Mayne made changes -
          Time Spent 12h [ 43200 ] 12.25h [ 44100 ]
          Worklog Id 28226 [ 28226 ]
          jyoti.mayne Jyoti Mayne made changes -
          Time Spent 12.25h [ 44100 ] 15.25h [ 54900 ]
          Worklog Id 28238 [ 28238 ]
          jyoti.mayne Jyoti Mayne made changes -
          Time Spent 15.25h [ 54900 ] 15.75h [ 56700 ]
          Worklog Id 28262 [ 28262 ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production Complete(10222)
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Assignee Alankar Chavan [ alankar.chavan ] Jennifer Leugers [ jennifer.leugers ]
          alankar.chavan Alankar Chavan (Inactive) made changes -
          Time Spent 15.75h [ 56700 ] 16.75h [ 60300 ]
          Worklog Id 28977 [ 28977 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Production Testing [ 10202 ] Production Complete [ 10028 ]
          khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
          Item State Parent values: Production Complete(10222) Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
          jyoti.mayne Jyoti Mayne made changes -
          Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: Production Complete(10222)
          rakeshr Rakesh Roy (Inactive) made changes -
          Bug Severity Medium [ 16702 ]
          Dev Due Date 28/Feb/2017 28/Feb/2017
          satyap Satya made changes -
          Environment_New Production [ 18442 ]

            People

            Assignee:
            jennifer.leugers Jennifer Leugers
            Reporter:
            jennifer.leugers Jennifer Leugers
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Dev Due Date:

                Time Tracking

                Estimated:
                Original Estimate - 0h
                0h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 16.75h
                16.75h