WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-8310

Five Guys - Duplicate STD/LTD Enrollments

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Client
    • Module:
      Exchange

      Description

      Dev - Can you please help explain why we are seeing multiple elections in STD and LTD plans on the Confirm Page?

      Lorena.Nava@ebsbenefits.com

      Jenni

      Samir Satya

        Attachments

        2. Five_Guys_ScreenShot.jpg
          73 kB
          Avnish Yadav
        3. image-2017-02-06-06-41-25-718.png
          53 kB
          Jennifer Johnson

          Issue Links

          relates to

          Support Activity - Support Activity WT-8342 Data Audit on Five Guys

          • Critical - This problem will block progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
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            Permalink
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Jennifer Johnson,

            Please refer following 3'C of this issue:-

            Concern: Dev Can you please help explain why we are seeing multiple elections in STD and LTD plans on the Confirm Page?
            Cause:- We are inprocess to find root cause of this issue. We will update you as soon as possible.
            Correction:- We have removed duplicate election of EE Jeremy Worden. Please verify the same at your end and we are also in-process to scan all employees.

            Thanks,
            Avnish Y

            CC- Jyoti Mayne,Satya,Samir,Vijay Siddha

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Jennifer Johnson , Please refer following 3'C of this issue:- Concern: Dev Can you please help explain why we are seeing multiple elections in STD and LTD plans on the Confirm Page? Cause:- We are inprocess to find root cause of this issue. We will update you as soon as possible. Correction:- We have removed duplicate election of EE Jeremy Worden . Please verify the same at your end and we are also in-process to scan all employees. Thanks, Avnish Y CC- Jyoti Mayne , Satya , Samir , Vijay Siddha
            Hide
            Permalink
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Jennifer Johnson,

            We have scanned all employees and found 73 employees, those has duplicate election. We are inprocess to correct these records. Please refer attached list of employees for more details. Employee_List.zip (attached file is password protected)

            Thanks,
            Avnish Y

            CC- Jyoti Mayne,Satya,Samir,Vijay Siddha

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Jennifer Johnson , We have scanned all employees and found 73 employees, those has duplicate election. We are inprocess to correct these records. Please refer attached list of employees for more details. Employee_List.zip (attached file is password protected) Thanks, Avnish Y CC- Jyoti Mayne , Satya , Samir , Vijay Siddha
            Hide
            Permalink
            jjsassy99 Jennifer Johnson (Inactive) added a comment -

            Hi Guys - I also noticed that the dental is doubled. Can you look into that?

            Jenni

            Show
            jjsassy99 Jennifer Johnson (Inactive) added a comment - Hi Guys - I also noticed that the dental is doubled. Can you look into that? Jenni
            Hide
            Permalink
            avnish.yadav Avnish Yadav (Inactive) added a comment - - edited

            Hi Jennifer Johnson,

            Regarding Jeremy Worden Dental plan:- Both plan are different one is Dental High Plan and another is Dental Low Plan. Please refer attached screenshot for more details.

            Regarding Correction of other affected employee :- We have removed duplicate election of other employees. Please verify same at your end let us know in case of any issue.

            Thanks,
            Avnish Y

            Jyoti Mayne

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - - edited Hi Jennifer Johnson , Regarding Jeremy Worden Dental plan:- Both plan are different one is Dental High Plan and another is Dental Low Plan . Please refer attached screenshot for more details. Regarding Correction of other affected employee :- We have removed duplicate election of other employees. Please verify same at your end let us know in case of any issue. Thanks, Avnish Y Jyoti Mayne
            Hide
            Permalink
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Jennifer Johnson,

            Please refer following 3'C of this issue:-

            Concern: Dev Can you please help explain why we are seeing multiple elections in STD and LTD plans on the Confirm Page?
            Cause: As per request in WT-7650 we have removed approval pending from backed, while removing this we set flag IsApprovalPending from 1 to 0 in this case some employee has two enrollment in same plan, one has actual enrollment another is for approval pending with IsApprovalPending flag 1, when we update IsApprovalPending from 1 to 0 then both enrollment are active and it is showing duplicate in Confirmation Statement.

            Correction: We have removed duplicate election of other employees. Please verify same at your end let us know in case of any issue.

            Thanks,
            Avnish Y

            CC- Jyoti Mayne,Satya

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Jennifer Johnson , Please refer following 3'C of this issue:- Concern: Dev Can you please help explain why we are seeing multiple elections in STD and LTD plans on the Confirm Page? Cause: As per request in WT-7650 we have removed approval pending from backed, while removing this we set flag IsApprovalPending from 1 to 0 in this case some employee has two enrollment in same plan, one has actual enrollment another is for approval pending with IsApprovalPending flag 1, when we update IsApprovalPending from 1 to 0 then both enrollment are active and it is showing duplicate in Confirmation Statement. Correction: We have removed duplicate election of other employees. Please verify same at your end let us know in case of any issue. Thanks, Avnish Y CC- Jyoti Mayne , Satya
            Hide
            Permalink
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

            Had reopened this ticket to change its resolution from 'Unresolved' to 'Done'.

            Show
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Had reopened this ticket to change its resolution from 'Unresolved' to 'Done'.

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              jjsassy99 Jennifer Johnson (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

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                  Original Estimate - 8h
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