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Type:
Support Activity
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Status:
Resolved
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Priority:
High
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Resolution:
Done
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Affects Version/s:
None
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Fix Version/s:
None
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Component/s:
None
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Support Task Type:
Configuration
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Company:
Prime Healthcare
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Module:
BenAdmin
- Enrollment
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Employee: Melissa Copes
SS# 626366023
Facility: Saint Marys Regional Medical Center
Employee went from PT to FT effective 2/01/2017.
Basic life salary coverage went from $13K (as PT) to $54K (as FT).
Currently, Basic LIfe/AD&D coverage splitting as 13K and 41K instead of 50K and 4K. Option to select 50K (rather than 13K) is showing, but selection of 50K is not processing. Please correct.
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DEV- I cannot enroll the EE in the Basic Life plan for the QE I created for her to be effective date 3/1/2017. the select amount does not change, I have also tried to waive and reenroll for the 2/1 which does not change.
Janine