WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-8331

Basic Life/AD&D not splitting correctly

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      Prime Healthcare
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Employee: Melissa Copes
      SS# 626366023
      Facility: Saint Marys Regional Medical Center

      Employee went from PT to FT effective 2/01/2017.
      Basic life salary coverage went from $13K (as PT) to $54K (as FT).

      Currently, Basic LIfe/AD&D coverage splitting as 13K and 41K instead of 50K and 4K. Option to select 50K (rather than 13K) is showing, but selection of 50K is not processing. Please correct.

        Attachments

        1. copes basic life add 1.png
          copes basic life add 1.png
          156 kB
        2. copes basic life add 2.png
          copes basic life add 2.png
          158 kB
        3. liddle basic life up to 50k.png
          liddle basic life up to 50k.png
          213 kB
        4. liddle basic life over 50k.png
          liddle basic life over 50k.png
          215 kB
        5. PrimeHealth.jpg
          PrimeHealth.jpg
          74 kB

          Activity

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          agarvey Amanda B. Garvey (Inactive) created issue -
          janine.calendo Janine Calendo (Inactive) made changes -
          Field Original Value New Value
          BA’s Janine Calendo [ 14202 ]
          janine.calendo Janine Calendo (Inactive) made changes -
          Assignee janine.calendo [ janine.calendo ]
          Hide
          Permalink
          janine.calendo Janine Calendo (Inactive) added a comment -

          DEV- I cannot enroll the EE in the Basic Life plan for the QE I created for her to be effective date 3/1/2017. the select amount does not change, I have also tried to waive and reenroll for the 2/1 which does not change.

          Janine

          Show
          janine.calendo Janine Calendo (Inactive) added a comment - DEV- I cannot enroll the EE in the Basic Life plan for the QE I created for her to be effective date 3/1/2017. the select amount does not change, I have also tried to waive and reenroll for the 2/1 which does not change. Janine
          janine.calendo Janine Calendo (Inactive) made changes -
          Assignee janine.calendo [ janine.calendo ]
          janine.calendo Janine Calendo (Inactive) made changes -
          Key CT-987 WT-8331
          Project WORKTERRA-CT [ 10800 ] WORKTERRA [ 10000 ]
          Status To Do [ 10000 ] New Request [ 10029 ]
          Workflow CT: Task Management Workflow [ 32174 ] WT_Features [ 32181 ]
          janine.calendo Janine Calendo (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
          rakeshr Rakesh Roy (Inactive) made changes -
          Environment Production [ 10005 ]
          Issue Type Task [ 3 ] Support Activity [ 10301 ]
          Status New Request [ 10029 ] Open [ 1 ]
          Support Task Type Customization [ 11204 ]
          Workflow WT_Features [ 32181 ] WT_Support [ 32196 ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Vijay Siddha [ vijays ] Mandar Kulkarni [ mandark ]
          Hide
          Permalink
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

          Hello Janine Calendo,

          Due to other priority task we were not able to look into this, will update you tomorrow. Thank you!

          ----------------------------------------------------------
          Mandar Kulkarni,Vijay Siddha

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hello Janine Calendo , Due to other priority task we were not able to look into this, will update you tomorrow. Thank you! ---------------------------------------------------------- Mandar Kulkarni , Vijay Siddha
          agarvey Amanda B. Garvey (Inactive) made changes -
          Attachment liddle basic life up to 50k.png [ 39331 ]
          agarvey Amanda B. Garvey (Inactive) made changes -
          Attachment liddle basic life over 50k.png [ 39332 ]
          Hide
          Permalink
          agarvey Amanda B. Garvey (Inactive) added a comment -

          I received a call this a.m. about another employee who changed from Per Diem to FT and who cannot be enrolled in Basic Life/AD&D.

          Employee: Coleen Liddle
          ss# 530352981
          Facility: Saint Marys Regional Medical Center
          Salary $80600.00

          Currently, Basic LIfe/ADD&D are showing $50K, but system will not allow her to enroll, so Basic Life salary coverage is showing $81K (instead of $31K).

          Show
          agarvey Amanda B. Garvey (Inactive) added a comment - I received a call this a.m. about another employee who changed from Per Diem to FT and who cannot be enrolled in Basic Life/AD&D. Employee: Coleen Liddle ss# 530352981 Facility: Saint Marys Regional Medical Center Salary $80600.00 Currently, Basic LIfe/ADD&D are showing $50K, but system will not allow her to enroll, so Basic Life salary coverage is showing $81K (instead of $31K).
          Hide
          Permalink
          agarvey Amanda B. Garvey (Inactive) added a comment -

          Amber Love-Jones, Janine Calendo

          Show
          agarvey Amanda B. Garvey (Inactive) added a comment - Amber Love-Jones , Janine Calendo
          Hide
          Permalink
          janine.calendo Janine Calendo (Inactive) added a comment -

          Mandar Kulkarni I see your message and thank you for the update. Amanda has added, there is another EE affected. Im still unclear as to why we cant enroll the EE.

          Thank you
          Janine

          Show
          janine.calendo Janine Calendo (Inactive) added a comment - Mandar Kulkarni I see your message and thank you for the update. Amanda has added, there is another EE affected. Im still unclear as to why we cant enroll the EE. Thank you Janine
          mandark Mandar Kulkarni (Inactive) made changes -
          Assignee Mandar Kulkarni [ mandark ] Sumeet.Kolge [ sumeet.kolge ]
          Hide
          Permalink
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - - edited

          Hello Santosh Balid,

          As per our discussion , could you please explain on Bluware Enrollment Serivce as we observed in the following task.

          ----------------------------------------------------------------------------------------------------------

          CC:- Mandar Kulkarni,Vijay Siddha,Santosh Balid

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - - edited Hello Santosh Balid , As per our discussion , could you please explain on Bluware Enrollment Serivce as we observed in the following task. ---------------------------------------------------------------------------------------------------------- CC:- Mandar Kulkarni , Vijay Siddha , Santosh Balid
          santosh.balid Santosh Balid (Inactive) made changes -
          Attachment PrimeHealth.jpg [ 39409 ]
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Janine Calendo and Amber Love-Jones,

          The issue is due to "Basic Life/AD&D." plan is mapped to "Blueware" EnrollmentService, but in system we do not have "BlueWare" as an active enrollmentservice for sso. So do not map EnrollmentService as "BlueWare". Please see below image for more details.

          Regards,
          Santosh

          Cc: Samir, Satya, Rohan J Khandave

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Janine Calendo and Amber Love-Jones , The issue is due to "Basic Life/AD&D." plan is mapped to "Blueware" EnrollmentService, but in system we do not have "BlueWare" as an active enrollmentservice for sso. So do not map EnrollmentService as "BlueWare". Please see below image for more details. Regards, Santosh Cc: Samir , Satya , Rohan J Khandave
          santosh.balid Santosh Balid (Inactive) made changes -
          Assignee Sumeet.Kolge [ sumeet.kolge ] Amanda garvey [ agarvey ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Status Open [ 1 ] Waiting for Customer Input [ 10500 ]
          Permalink
          santosh.balid Santosh Balid (Inactive) logged work - 09/Feb/17 12:14 PM
          • Time Spent:
            0.5h
             

            analysis

          santosh.balid Santosh Balid (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 0.5h [ 1800 ]
          Worklog Id 24054 [ 24054 ]
          Permalink
          sumeet.kolge Sumeet.Kolge (Inactive) logged work - 09/Feb/17 12:18 PM
          • Time Spent:
            2.3h
             

            analysed and discussed with team.

          sumeet.kolge Sumeet.Kolge (Inactive) made changes -
          Time Spent 0.5h [ 1800 ] 2.8h [ 10080 ]
          Worklog Id 24060 [ 24060 ]
          Hide
          Permalink
          janine.calendo Janine Calendo (Inactive) added a comment -

          Amanda B. Garvey As per our conversation rather then unmap the plan. We changed the enrollment selection field to match the old plan. Then you and I verified this is working correctly by enrolling the EE in the plan and the rates are calculating as well.

          Janine

          Show
          janine.calendo Janine Calendo (Inactive) added a comment - Amanda B. Garvey As per our conversation rather then unmap the plan. We changed the enrollment selection field to match the old plan. Then you and I verified this is working correctly by enrolling the EE in the plan and the rates are calculating as well. Janine
          janine.calendo Janine Calendo (Inactive) made changes -
          Status Waiting for Customer Input [ 10500 ] Open [ 1 ]
          janine.calendo Janine Calendo (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Open [ 1 ] Resolved [ 5 ]
          satyap Satya made changes -
          Environment_New Production [ 18442 ]
          Transition Time In Source Status Execution Times
          Janine Calendo (Inactive) made transition -
          To Do New Request
          		1h 52m 1
          Rakesh Roy (Inactive) made transition -
          New Request Open
          		7h 50m 1
          Santosh Balid (Inactive) made transition -
          Open Waiting for Customer Input
          		1d 8h 49m 1
          Janine Calendo (Inactive) made transition -
          Waiting for Customer Input Open
          		5h 8m 1
          Janine Calendo (Inactive) made transition -
          Open Resolved
          		12s 1

            People

            Assignee:
            agarvey Amanda B. Garvey (Inactive)
            Reporter:
            agarvey Amanda B. Garvey (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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