-
Type:
Support Activity
-
Status:
Resolved
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
Component/s:
None
-
-
Support Task Type:
Configuration
-
-
-
Company:
Prime Healthcare
-
Module:
BenAdmin
- Enrollment
-
Employee: Melissa Copes
SS# 626366023
Facility: Saint Marys Regional Medical Center
Employee went from PT to FT effective 2/01/2017.
Basic life salary coverage went from $13K (as PT) to $54K (as FT).
Currently, Basic LIfe/AD&D coverage splitting as 13K and 41K instead of 50K and 4K. Option to select 50K (rather than 13K) is showing, but selection of 50K is not processing. Please correct.
{"report":{"apdex":1,"isInitial":true,"journeyId":"fcb5a40f-96e5-4fc6-b271-228dd68c5bbd","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":817.5999999046326,"redirectCount":0,"resourceLoadedEnd":823.4000000953674,"resourceLoadedStart":244.59999990463257,"resourceTiming":[{"duration":131.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":244.59999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":244.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":376.5,"responseStart":0,"secureConnectionStart":0},{"duration":131.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":244.7999997138977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":244.7999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":376.59999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":131.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":245,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":376.69999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":131.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":245.09999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":376.7999997138977,"responseStart":0,"secureConnectionStart":0},{"duration":131.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":245.09999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":376.7999997138977,"responseStart":0,"secureConnectionStart":0},{"duration":156.60000038146973,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":245.2999997138977,"connectEnd":245.2999997138977,"connectStart":245.2999997138977,"domainLookupEnd":245.2999997138977,"domainLookupStart":245.2999997138977,"fetchStart":245.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":245.2999997138977,"responseEnd":401.90000009536743,"responseStart":401.90000009536743,"secureConnectionStart":245.2999997138977},{"duration":175.2000002861023,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":245.2999997138977,"connectEnd":245.2999997138977,"connectStart":245.2999997138977,"domainLookupEnd":245.2999997138977,"domainLookupStart":245.2999997138977,"fetchStart":245.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":245.2999997138977,"responseEnd":420.5,"responseStart":420.5,"secureConnectionStart":245.2999997138977},{"duration":177.59999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":245.5,"connectEnd":245.5,"connectStart":245.5,"domainLookupEnd":245.5,"domainLookupStart":245.5,"fetchStart":245.5,"redirectEnd":0,"redirectStart":0,"requestStart":245.5,"responseEnd":423.09999990463257,"responseStart":423,"secureConnectionStart":245.5},{"duration":177.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":245.59999990463257,"connectEnd":245.59999990463257,"connectStart":245.59999990463257,"domainLookupEnd":245.59999990463257,"domainLookupStart":245.59999990463257,"fetchStart":245.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":245.59999990463257,"responseEnd":423.40000009536743,"responseStart":423.40000009536743,"secureConnectionStart":245.59999990463257},{"duration":178.09999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":245.69999980926514,"connectEnd":245.69999980926514,"connectStart":245.69999980926514,"domainLookupEnd":245.69999980926514,"domainLookupStart":245.69999980926514,"fetchStart":245.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":245.69999980926514,"responseEnd":423.7999997138977,"responseStart":423.7999997138977,"secureConnectionStart":245.69999980926514},{"duration":178.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":245.90000009536743,"connectEnd":245.90000009536743,"connectStart":245.90000009536743,"domainLookupEnd":245.90000009536743,"domainLookupStart":245.90000009536743,"fetchStart":245.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":245.90000009536743,"responseEnd":424.09999990463257,"responseStart":424.09999990463257,"secureConnectionStart":245.90000009536743},{"duration":178.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":245.90000009536743,"connectEnd":245.90000009536743,"connectStart":245.90000009536743,"domainLookupEnd":245.90000009536743,"domainLookupStart":245.90000009536743,"fetchStart":245.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":245.90000009536743,"responseEnd":424.40000009536743,"responseStart":424.40000009536743,"secureConnectionStart":245.90000009536743},{"duration":178.59999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":246.09999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":246.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":424.69999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":179,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":246.19999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":246.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":425.19999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":178.59999990463257,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/ea6f30d2bfdc99578bb23f4a5bac3ecd/shortcuts.js?context=issuenavigation&context=issueaction","startTime":246.19999980926514,"connectEnd":246.19999980926514,"connectStart":246.19999980926514,"domainLookupEnd":246.19999980926514,"domainLookupStart":246.19999980926514,"fetchStart":246.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":246.19999980926514,"responseEnd":424.7999997138977,"responseStart":424.7999997138977,"secureConnectionStart":246.19999980926514},{"duration":178.89999961853027,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":246.40000009536743,"connectEnd":246.40000009536743,"connectStart":246.40000009536743,"domainLookupEnd":246.40000009536743,"domainLookupStart":246.40000009536743,"fetchStart":246.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":246.40000009536743,"responseEnd":425.2999997138977,"responseStart":425.2999997138977,"secureConnectionStart":246.40000009536743},{"duration":244.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":330.40000009536743,"connectEnd":330.40000009536743,"connectStart":330.40000009536743,"domainLookupEnd":330.40000009536743,"domainLookupStart":330.40000009536743,"fetchStart":330.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":330.40000009536743,"responseEnd":575.0999999046326,"responseStart":575.0999999046326,"secureConnectionStart":330.40000009536743}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":10,"responseStart":239,"responseEnd":329,"domLoading":243,"domInteractive":878,"domContentLoadedEventStart":878,"domContentLoadedEventEnd":929,"domComplete":1261,"loadEventStart":1261,"loadEventEnd":1263,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"1dffac806c762c","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":110,"dbReadsTimeInMs":15,"dbConnsTimeInMs":17,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
DEV- I cannot enroll the EE in the Basic Life plan for the QE I created for her to be effective date 3/1/2017. the select amount does not change, I have also tried to waive and reenroll for the 2/1 which does not change.
Janine