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  1. WORKTERRA
  2. WT-8331

Basic Life/AD&D not splitting correctly

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      Prime Healthcare
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Employee: Melissa Copes
      SS# 626366023
      Facility: Saint Marys Regional Medical Center

      Employee went from PT to FT effective 2/01/2017.
      Basic life salary coverage went from $13K (as PT) to $54K (as FT).

      Currently, Basic LIfe/AD&D coverage splitting as 13K and 41K instead of 50K and 4K. Option to select 50K (rather than 13K) is showing, but selection of 50K is not processing. Please correct.

        Attachments

        1. copes basic life add 1.png
          copes basic life add 1.png
          156 kB
        2. copes basic life add 2.png
          copes basic life add 2.png
          158 kB
        3. liddle basic life over 50k.png
          liddle basic life over 50k.png
          215 kB
        4. liddle basic life up to 50k.png
          liddle basic life up to 50k.png
          213 kB
        5. PrimeHealth.jpg
          PrimeHealth.jpg
          74 kB

          Activity

          Transition Time In Source Status Execution Times
          Janine Calendo (Inactive) made transition -
          To Do New Request
          1h 52m 1
          Rakesh Roy (Inactive) made transition -
          New Request Open
          7h 50m 1
          Santosh Balid (Inactive) made transition -
          Open Waiting for Customer Input
          1d 8h 49m 1
          Janine Calendo (Inactive) made transition -
          Waiting for Customer Input Open
          5h 8m 1
          Janine Calendo (Inactive) made transition -
          Open Resolved
          12s 1

            People

            Assignee:
            agarvey Amanda B. Garvey (Inactive)
            Reporter:
            agarvey Amanda B. Garvey (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

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                Original Estimate - Not Specified
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                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 2.8h
                2.8h