WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-8472

Qualifying Events - Error with Tunnel

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Production
    • Reported by:
      Client
    • Module:
      BenAdmin - EDS
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      SBM - The employee is Tuan Bui - The spouse page is not showing through the tunnel and we are not able to get this to show -

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-8451 Qualifying Events - Error with Tunnel

          • Critical - This problem will block progress.
          • Closed

            Activity

            Hide
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

            Hi Jennifer Johnson,

            Please find below 3C's,
            Concern: Not able to see spouse page in tunnel.

            Cause: Employee has Qualifying event 'Employee - Child Looses Other Coverage (Coverage End Date)'.In this QE,Spouse page is not selected.Due to this spouse page is not shown in tunnel to the employee.

            Customisation:Select Spouse page in respective QE. You will able to see the selected pages in tunnel.

            Please let me know any additional details are required.

            CC:SatyaVijay SiddhaAvnish Yadav
            Thanks,
            Sheetal Bodhale

            Show
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Jennifer Johnson , Please find below 3C's, Concern: Not able to see spouse page in tunnel. Cause: Employee has Qualifying event 'Employee - Child Looses Other Coverage (Coverage End Date)'.In this QE,Spouse page is not selected.Due to this spouse page is not shown in tunnel to the employee. Customisation:Select Spouse page in respective QE. You will able to see the selected pages in tunnel. Please let me know any additional details are required. CC: Satya Vijay Siddha Avnish Yadav Thanks, Sheetal Bodhale

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              avnish.yadav Avnish Yadav (Inactive)
              Account Executive:
              Jennifer Johnson (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 1h
                  1h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 1h
                  1h