WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-8472

Qualifying Events - Error with Tunnel

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Production
    • Reported by:
      Client
    • Module:
      BenAdmin - EDS
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      SBM - The employee is Tuan Bui - The spouse page is not showing through the tunnel and we are not able to get this to show -

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-8451 Qualifying Events - Error with Tunnel

          • Critical - This problem will block progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            avnish.yadav Avnish Yadav (Inactive) created issue -
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Field Original Value New Value
            Link This issue relates to WT-8451 [ WT-8451 ]
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            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

            Hi Jennifer Johnson,

            Please find below 3C's,
            Concern: Not able to see spouse page in tunnel.

            Cause: Employee has Qualifying event 'Employee - Child Looses Other Coverage (Coverage End Date)'.In this QE,Spouse page is not selected.Due to this spouse page is not shown in tunnel to the employee.

            Customisation:Select Spouse page in respective QE. You will able to see the selected pages in tunnel.

            Please let me know any additional details are required.

            CC:SatyaVijay SiddhaAvnish Yadav
            Thanks,
            Sheetal Bodhale

            Show
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Jennifer Johnson , Please find below 3C's, Concern: Not able to see spouse page in tunnel. Cause: Employee has Qualifying event 'Employee - Child Looses Other Coverage (Coverage End Date)'.In this QE,Spouse page is not selected.Due to this spouse page is not shown in tunnel to the employee. Customisation:Select Spouse page in respective QE. You will able to see the selected pages in tunnel. Please let me know any additional details are required. CC: Satya Vijay Siddha Avnish Yadav Thanks, Sheetal Bodhale
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Support Task Type Query Resolution [ 11205 ]
            Workflow WT_Defects [ 32647 ] WT_Support [ 32689 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Sheetal Bodhale [ sheetal.bodhale ] Jennifer Fernandes [ jjsassy99 ]
            Resolution Fixed [ 1 ]
            Status Open [ 1 ] Resolved [ 5 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Remaining Estimate 1h [ 3600 ]
            Original Estimate 1h [ 3600 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Remaining Estimate 1h [ 3600 ] 0h [ 0 ]
            Time Spent 1h [ 3600 ]
            Worklog Id 25400 [ 25400 ]
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) logged work - 16/Feb/17 07:32 PM
            • Time Spent:
              1h
               

              Production scenario testing
              added page in QE and tested the same.
              reply to client

            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Transition Time In Source Status Execution Times
            Sheetal Bodhale (Inactive) made transition -
            Open In Progress
            		16h 36m 1
            Sheetal Bodhale (Inactive) made transition -
            In Progress Open
            		3s 1
            Sheetal Bodhale (Inactive) made transition -
            Open Resolved
            		10s 1

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              avnish.yadav Avnish Yadav (Inactive)
              Account Executive:
              Jennifer Johnson (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 1h
                  1h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 1h
                  1h