WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-8762

Unable to generate Invoice on Production

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Harbinger
    • Module:
      BenAdmin - Report
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Getting error on generating Invoices for existing template.

        Attachments

          Issue Links

          is caused by

          Change Request - Change Request WT-7760 BCC Invoice Management - Tier or plan change in middle of the month

          • Critical - This problem will block progress.
          • Closed

            Activity

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            Permalink
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Debbie Kulling,

            We are getting error on Invoice generation for existing templates.
            There will error in generating April 2017 invoice for CDC, CWC and TIBCO.
            We have found the root cause. We need time to fix and verify.
            This will be fixed and verified by tomorrow.

            cc: Satya, Jyoti Agrawal, Sachin Hingole

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , We are getting error on Invoice generation for existing templates. There will error in generating April 2017 invoice for CDC, CWC and TIBCO. We have found the root cause. We need time to fix and verify. This will be fixed and verified by tomorrow. cc: Satya , Jyoti Agrawal , Sachin Hingole
            Hide
            Permalink
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Jyoti Agrawal,

            I have verified the issue on the hspl copies of Tibco,CWC and CDC company. I have also tested generation editing deleting and export functionality of the reports. Working fine with no issues.

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Jyoti Agrawal , I have verified the issue on the hspl copies of Tibco,CWC and CDC company. I have also tested generation editing deleting and export functionality of the reports. Working fine with no issues. Thanks, Venkatesh
            Hide
            Permalink
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Debbie Kulling,

            The issue has been fixed and also tested on Tibco, CDC and CWC companies. Please could you verify and let us know if the issue still exists.

            Prasanna Karlekar,Jyoti Agrawal

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Debbie Kulling , The issue has been fixed and also tested on Tibco, CDC and CWC companies. Please could you verify and let us know if the issue still exists. Prasanna Karlekar , Jyoti Agrawal Thanks, Venkatesh
            Hide
            Permalink
            jyoti.agrawal Jyoti Agrawal (Inactive) added a comment -

            Following are 3Cs :-

            Concern :- Getting error on generating Invoices for existing template

            Cause :- In change that was done for WT-7760, we have added new column in database and made changes in queries. While creating new template, changes got reflected properly but for existing templates this was not reflected which caused the error.

            Correction :- Added new column in database and made changes in queries for existing templates. This is fixed for CDC, CWC, and TIBCO.

            Show
            jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - Following are 3Cs :- Concern :- Getting error on generating Invoices for existing template Cause :- In change that was done for WT-7760 , we have added new column in database and made changes in queries. While creating new template, changes got reflected properly but for existing templates this was not reflected which caused the error. Correction :- Added new column in database and made changes in queries for existing templates. This is fixed for CDC, CWC, and TIBCO.

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              prasanna Prasanna Karlekar (Inactive)
              Account Executive:
              Debbie Kulling
              Developer:
              Jyoti Agrawal (Inactive)
              QA:
              Venkatesh Pujari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 5h Original Estimate - 5h
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                  Remaining:
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                  Logged:
                  Time Spent - 6.25h
                  6.25h