Reassigning this ticket Dev Team.

Please check this.

Hi Alita Henderson,
We have checked for the Employee Matwale McKenzie whose enrollment went to PendingEOI as attached and found that approved coverage amount as "-1" in the system which should be "0" in case of pending EOI, because of that rate gets recalculated incorrectly on amount "-1" and "-0.02" cost populated on file.
Same scenario happened with other mentioned employee.

Now the employee got new enrollment for Voluntary Short Term Disability with proper cost, so on next file records will populate with proper cost.

Enrollment team will look into this and update.
Jyoti Mayne-As discussed please update.

CC-Ganesh Sadawarte, Vinayak Kulkarni

Hello Alita Henderson,

Please find below 3C's :

Concern :Employee gets approved coverage amount as -1.

Cause : When employee is log in into system and completing its work flow, after clicking View Recommended Plans Employee gets enrollment with coverage amount as -1. Due to this it get rates in minus amount.

Correction : we are working on code fix. we will update you once code fix is done.

Thanks & Regards,
Vinanti

CC : Jyoti Mayne

Hello Vinanti,

Have updated the minimum Coverage from $1 to "0" on both Voluntary Short Term Disability plans. See screen print from Plan Design Name : FGO Shift Managers Voluntary Short Term Disability-Voluntary STD-CIGNA and screen print from Plan Design Name : Voluntary Short Term Disability-Voluntary STD-CIGNA

Please advise if these changes impact your code fix.

Thanks.
Alita

Hi Alita Henderson,

Please refer below 3C's :

Concern: Employee is getting $-1 approved coverage amount with new hire mode and election pended for EOI, even though Guarantee Issue amount is not set for new hire mode

Cause: If GI is not set for new hire mode, system internally considering -1 as GI value and therefore approved coverage amount is getting set as -1 and election pended for EOI.
Due to this -1 approved coverage amount, rate value is coming in minus.

Correction: We have fixed code for this scenario and will update you once it is deployed on stage and production.

Note: We have scanned all enrollment and found following employees who got -1 approved coverage amount, election pended for EOI and rate in minus amount.

Please provide your approval on this correction. We will remove pending EOI and set Applied and Approved coverage amount same and calculate their rates.

There no impact of update in minimum Coverage from $1 to "0" on this code.

Cc: Jyoti Mayne

We have tested this on Wt Stage - Five Guys for Exchange - this is working well

• when GI applied to a plan - system shows a right applied and approved coverage on the enrollment screens (not -1)
• when NO GI is applied - system allows employee to enroll with any available coverage amounts available without sending the election request to PENDING EOI
• above scenarios are tested with Exchange - New Hire | Qualifying Event and Open Enrollment modes

• we reproduced the issue first on stage (as the fix is not available there yet to understand the exact steps to test this fix on WT STAGE)

While doing the impact testing - we found below 2 issues (probably not resulting from this fix - but we need to look at them as well)

WT-8882
WT-8883

This is ready for Stage now

CC - Prasad Pise Rakesh Roy Vinanti Yadav Jyoti Mayne

Please proceed with the necessary corrections. Thanks.

Hello Jyoti Mayne,

Can you please go ahead with the necessary corrections ? Once done, please let us know the details. We will test the same.

Also with the normal patch procedure, this fix will be getting tested on Stage as well as Production - once deployed on the respective environments .

CC - Prasad Pise Rakesh Roy Vinanti Yadav

Above mentioned scenarios are tested on Stage - working well

Ready for Production

CC - Prasad Pise Rakesh Roy

The fix is available on Production
Because of the other prioritized items - we have not started testing this yet.
We will take the fix to test soon and update the status.

Hello Lorena.Nava@ebsbenefits.com,

The fix is deployed and tested on production (scenarios tested are mentioned in above comments)
Respective data correction is also done and tested for Kelvin Garden and Sherry McKee

Please review at your end and if everything working as per your expectations - you may clse this JIRA

CC - Rakesh Roy Prasad Pise Jyoti Mayne Vinanti Yadav

Hello Dev

Alankar Chavan please review Justin Lawless record for Voluntary Short Term Disability

Hello Vinanti Yadav,

Please look at Justin Lawless's enrollment record for Voluntary Short Term Disability

The same issue seems to be with this employee as that of Kelvin Garden and Sherry McKee.

Can you correct his data ?

Along with this, can you also scan over the company to find out all employee facing the same problem ? We can correct their data collectively.

Please update the details / queries to client needed for data correction.

CC - Prasad Pise Rakesh Roy Jyoti Mayne

Attached the latest client inquiry on this issue, as of 4/4/2017.

Please advise on status of resolution for this item.
Thank you.
Alita Henderson
Lorena.Nava@ebsbenefits.com

Hello Alita Henderson,

Please find below details:

Code fix for this issue was deployed on 3/23/2017 on production.

But for EE 'Justin Lawless' enrollment was done on 3/20/2017.

We have scanned all employees and found only reported employee having this issue and corrected his enrollment and rate data.

Thanks & Regards,
Vinanti R. Yadav

CC : darryn.carter, Jyoti Mayne, Alankar Chavan