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  1. WORKTERRA
  2. WT-9168

Hope Community Resources - Issues with Server Errors

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Stage
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Harbinger
    • Item State:
      Production Complete

      Description

      I think that we need to scan the hope build. We keep running into server errors. Attached is another one. This test employee was working yesterday and now they are getting a server error.

      Please take a look and let me know the cause.

        Attachments

        1. 5. HOPE Server error.PNG
          5. HOPE Server error.PNG
          54 kB
        2. Age Banded History of existing Rate.png
          Age Banded History of existing Rate.png
          129 kB
        3. Checklist_WT-9168.doc
          39 kB
        4. Demographic info.jpg
          Demographic info.jpg
          121 kB
        5. HSA Questions Screenshot Error.PNG
          HSA Questions Screenshot Error.PNG
          74 kB
        6. Life_Subrate.png
          Life_Subrate.png
          96 kB
        7. Making same scenarios with test rate.png
          Making same scenarios with test rate.png
          120 kB
        8. New Employee Server Error Screenshot.PNG
          New Employee Server Error Screenshot.PNG
          45 kB
        9. Quincy Vol Spouse Life Rates.pdf
          10 kB
        10. Scenario 2 Reproduced.png
          Scenario 2 Reproduced.png
          119 kB
        11. Scenario 3 Reproduced.png
          Scenario 3 Reproduced.png
          109 kB
        12. Scenarios 2 Reproduced DB.png
          Scenarios 2 Reproduced DB.png
          105 kB
        13. Screen Shot 05-09-17 at 10.33 AM.PNG
          Screen Shot 05-09-17 at 10.33 AM.PNG
          194 kB
        14. Screen Shot 05-09-17 at 10.42 AM.PNG
          Screen Shot 05-09-17 at 10.42 AM.PNG
          517 kB
        15. STD_Subrate.png
          STD_Subrate.png
          99 kB
        16. USER ID setting error.PNG
          USER ID setting error.PNG
          32 kB
        17. WT_9168_AffectedFiles.txt
          0.0 kB

          Activity

          Hide
          satyap Satya added a comment - - edited

          Hi Debbie Kulling,

          We have resolved this issue today by adding a precautionary check at database level. This will enforce NOT to let any duplicate Age Band entry inserted in database.

          This fix is currently in QA Testing at local environment, and we will be deploying this to Stage & Production by tomorrow (05/12).

          Action Item: On Production we observed that duplicate entry has been removed from County of Sutter, however can you please correct duplicate entry on above mentioned 4 companies at production. After deploying this patch, system wouldn't allow any duplicate entry, but for 4 stage companies it needs to be corrected.

          Regards,
          Satya Prakash

          Cc: Jyoti Mayne Vijay Siddha Rakesh Roy Samir

          Show
          satyap Satya added a comment - - edited Hi Debbie Kulling , We have resolved this issue today by adding a precautionary check at database level. This will enforce NOT to let any duplicate Age Band entry inserted in database. This fix is currently in QA Testing at local environment, and we will be deploying this to Stage & Production by tomorrow (05/12). Action Item: On Production we observed that duplicate entry has been removed from County of Sutter, however can you please correct duplicate entry on above mentioned 4 companies at production. After deploying this patch, system wouldn't allow any duplicate entry, but for 4 stage companies it needs to be corrected. Regards, Satya Prakash Cc: Jyoti Mayne Vijay Siddha Rakesh Roy Samir
          Hide
          dkulling Debbie Kulling added a comment -

          I have deleted the duplicate subrates for Sutter and Quincy. I will forward the action item for the other two groups to the account manager.

          Show
          dkulling Debbie Kulling added a comment - I have deleted the duplicate subrates for Sutter and Quincy. I will forward the action item for the other two groups to the account manager.
          Hide
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

          Verified on LB Environment consider below scenarios:

          1]Insert Sub rate through Back end
          2]Try to add same rate on UI Getting validation message
          3]added Different sub-rate with Different age range.
          4]Added sub-rate with different coverage amount
          5]If truing to add with same coverage amount it is showing validation message.

          6]Also check with same scenario for which issue is getting reproduced.
          a] Enrolled employee
          b] change sub-rate
          c] recalculate sub-rate
          d] finalize invoice
          try to add new sub rate and update existent one getting validation message
          no duplicate entry for sub-rate on Ui and database also.

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified on LB Environment consider below scenarios: 1]Insert Sub rate through Back end 2]Try to add same rate on UI Getting validation message 3]added Different sub-rate with Different age range. 4]Added sub-rate with different coverage amount 5]If truing to add with same coverage amount it is showing validation message. 6]Also check with same scenario for which issue is getting reproduced. a] Enrolled employee b] change sub-rate c] recalculate sub-rate d] finalize invoice try to add new sub rate and update existent one getting validation message no duplicate entry for sub-rate on Ui and database also.
          Hide
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

          Verified on Stage Environment consider below scenarios:
          1]Insert Sub rate through Back end
          2]Try to add same rate on UI Getting validation message
          3]added Different sub-rate with Different age range.
          4]Added sub-rate with different coverage amount
          5]If truing to add with same coverage amount it is showing validation message.
          6]Also check with same scenario for which issue is getting reproduced.
          a] Enrolled employee
          b] change sub-rate
          c] recalculate sub-rate
          d] finalize invoice
          try to add new sub rate and update existent one getting validation message
          no duplicate entry for sub-rate on Ui and database also.

          Working fine as expected

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified on Stage Environment consider below scenarios: 1]Insert Sub rate through Back end 2]Try to add same rate on UI Getting validation message 3]added Different sub-rate with Different age range. 4]Added sub-rate with different coverage amount 5]If truing to add with same coverage amount it is showing validation message. 6]Also check with same scenario for which issue is getting reproduced. a] Enrolled employee b] change sub-rate c] recalculate sub-rate d] finalize invoice try to add new sub rate and update existent one getting validation message no duplicate entry for sub-rate on Ui and database also. Working fine as expected
          Hide
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

          Verified on Production Environment consider below scenarios:
          1]Insert Sub rate through Back end
          2]Try to add same rate on UI Getting validation message
          3]added Different sub-rate with Different age range.
          4]Added sub-rate with different coverage amount
          5]If truing to add with same coverage amount it is showing validation message.
          6]Also check with same scenario for which issue is getting reproduced.
          a] Enrolled employee
          b] change sub-rate
          c] recalculate sub-rate
          d] finalize invoice
          try to add new sub rate and update existent one getting validation message
          no duplicate entry for sub-rate on Ui and database also.
          Working fine as expected

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified on Production Environment consider below scenarios: 1]Insert Sub rate through Back end 2]Try to add same rate on UI Getting validation message 3]added Different sub-rate with Different age range. 4]Added sub-rate with different coverage amount 5]If truing to add with same coverage amount it is showing validation message. 6]Also check with same scenario for which issue is getting reproduced. a] Enrolled employee b] change sub-rate c] recalculate sub-rate d] finalize invoice try to add new sub rate and update existent one getting validation message no duplicate entry for sub-rate on Ui and database also. Working fine as expected

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            10 Start watching this issue

              Dates

              Created:
              Updated:
              Dev Due Date:
              Code Review Date:

                Time Tracking

                Estimated:
                Original Estimate - 44h
                44h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 43.75h Time Not Required
                43.75h