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  1. WORKTERRA
  2. WT-9263

County of Sutter: Server error on SA utility. Can't delete test employees

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    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Delete Request
    • Environment:
      Stage
    • Reported by:
      Client
    • Module:
      BenAdmin
    • Severity:
      Simple

      Description

      Forwarded email to EDI mail box.

      Message from Client:
      We’re trying to delete all the employees (there are supposedly no dependents, enrollments or QEs according to the SA Utility) in Stage for County of Sutter, but when any of us try to use the SA Utility to do it. We get an error like the following:

      Is this something you can fix or delete in some other way? We’re trying to load live data later today so we can submit the form to move them to live tomorrow.

      Thanks,

      Scott DeRousse | AVP, IT Engineering
      ph: 412.446.4609 | fax: 412.276.6650| Cell: 412.508.9655
      sderousse@benxcel.com

        Attachments

        1. image-2017-03-30-09-24-22-644.png
          84 kB
          Monika Demla
        2. Screen Shot 04-19-17 at 08.37 AM.PNG
          26 kB
          Michelle Parker
        3. Screen Shot 04-19-17 at 08.39 AM.PNG
          27 kB
          Michelle Parker

          Activity

            People

            Assignee:
            Monika.Demla Monika Demla (Inactive)
            Reporter:
            Monika.Demla Monika Demla (Inactive)
            Account Executive:
            Michelle Parker (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Due:
              Created:
              Updated:
              Resolved: