-
-
-
-
Module:
BenAdmin
- Enrollment
-
-
Item State:
Production Complete
Hello,
Concern: During Open Enrollment, member Eric Elisabeth, requested $25k in Dependent VOL life for his wife. Per the Dependent life plan setup the entire $25k should show pending; however, the confirmation statement shows $5k applied $20k pending. Please review and tell us why the entire $25k is not pending. Please let us know how this can be corrected going forward.
{"report":{"apdex":1,"isInitial":true,"journeyId":"612fc7ae-e20f-4880-b349-70ebdc6172ae","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":652.3000000715256,"redirectCount":0,"resourceLoadedEnd":822.8000000715256,"resourceLoadedStart":149,"resourceTiming":[{"duration":11.700000047683716,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":149,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":149,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":160.70000004768372,"responseStart":0,"secureConnectionStart":0},{"duration":13.100000023841858,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":149.20000004768372,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":149.20000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":162.30000007152557,"responseStart":0,"secureConnectionStart":0},{"duration":13,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":149.39999997615814,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":149.39999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":162.39999997615814,"responseStart":0,"secureConnectionStart":0},{"duration":13.300000071525574,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":149.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":149.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":162.80000007152557,"responseStart":0,"secureConnectionStart":0},{"duration":13.700000047683716,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":149.60000002384186,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":149.60000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":163.30000007152557,"responseStart":0,"secureConnectionStart":0},{"duration":60.5,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":149.70000004768372,"connectEnd":149.70000004768372,"connectStart":149.70000004768372,"domainLookupEnd":149.70000004768372,"domainLookupStart":149.70000004768372,"fetchStart":149.70000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":149.70000004768372,"responseEnd":210.20000004768372,"responseStart":210.20000004768372,"secureConnectionStart":149.70000004768372},{"duration":90.19999992847443,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":149.80000007152557,"connectEnd":149.80000007152557,"connectStart":149.80000007152557,"domainLookupEnd":149.80000007152557,"domainLookupStart":149.80000007152557,"fetchStart":149.80000007152557,"redirectEnd":0,"redirectStart":0,"requestStart":149.80000007152557,"responseEnd":240,"responseStart":240,"secureConnectionStart":149.80000007152557},{"duration":93.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":149.89999997615814,"connectEnd":149.89999997615814,"connectStart":149.89999997615814,"domainLookupEnd":149.89999997615814,"domainLookupStart":149.89999997615814,"fetchStart":149.89999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":149.89999997615814,"responseEnd":243.39999997615814,"responseStart":243.39999997615814,"secureConnectionStart":149.89999997615814},{"duration":94.60000002384186,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":150,"connectEnd":150,"connectStart":150,"domainLookupEnd":150,"domainLookupStart":150,"fetchStart":150,"redirectEnd":0,"redirectStart":0,"requestStart":150,"responseEnd":244.60000002384186,"responseStart":244.60000002384186,"secureConnectionStart":150},{"duration":94.89999997615814,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":150.20000004768372,"connectEnd":150.20000004768372,"connectStart":150.20000004768372,"domainLookupEnd":150.20000004768372,"domainLookupStart":150.20000004768372,"fetchStart":150.20000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":150.20000004768372,"responseEnd":245.10000002384186,"responseStart":245.10000002384186,"secureConnectionStart":150.20000004768372},{"duration":95.39999997615814,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":150.20000004768372,"connectEnd":150.20000004768372,"connectStart":150.20000004768372,"domainLookupEnd":150.20000004768372,"domainLookupStart":150.20000004768372,"fetchStart":150.20000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":150.20000004768372,"responseEnd":245.60000002384186,"responseStart":245.60000002384186,"secureConnectionStart":150.20000004768372},{"duration":95.79999995231628,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":150.30000007152557,"connectEnd":150.30000007152557,"connectStart":150.30000007152557,"domainLookupEnd":150.30000007152557,"domainLookupStart":150.30000007152557,"fetchStart":150.30000007152557,"redirectEnd":0,"redirectStart":0,"requestStart":150.30000007152557,"responseEnd":246.10000002384186,"responseStart":246.10000002384186,"secureConnectionStart":150.30000007152557},{"duration":96.20000004768372,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":150.39999997615814,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":150.39999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.60000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":96.10000002384186,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/ea6f30d2bfdc99578bb23f4a5bac3ecd/shortcuts.js?context=issuenavigation&context=issueaction","startTime":150.5,"connectEnd":150.5,"connectStart":150.5,"domainLookupEnd":150.5,"domainLookupStart":150.5,"fetchStart":150.5,"redirectEnd":0,"redirectStart":0,"requestStart":150.5,"responseEnd":246.60000002384186,"responseStart":246.60000002384186,"secureConnectionStart":150.5},{"duration":97.10000002384186,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":150.60000002384186,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":150.60000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":247.70000004768372,"responseStart":0,"secureConnectionStart":0},{"duration":96.79999995231628,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":150.70000004768372,"connectEnd":150.70000004768372,"connectStart":150.70000004768372,"domainLookupEnd":150.70000004768372,"domainLookupStart":150.70000004768372,"fetchStart":150.70000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":150.70000004768372,"responseEnd":247.5,"responseStart":247.5,"secureConnectionStart":150.70000004768372}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":37,"responseStart":142,"responseEnd":143,"domLoading":146,"domInteractive":884,"domContentLoadedEventStart":884,"domContentLoadedEventEnd":930,"domComplete":1011,"loadEventStart":1011,"loadEventEnd":1015,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"162d7fff866854","effectiveType":"4g","downlink":9.6,"rtt":0,"serverDuration":75,"dbReadsTimeInMs":15,"dbConnsTimeInMs":19,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Bug
Medium
Sumeet.Kolge (Inactive)
logged work - 02/May/17 09:48 AM 
Prasad Patil (Inactive)
logged work - 02/May/17 07:00 PM 