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  1. WORKTERRA
  2. WT-9357

JCCC: Dependent Voluntary Life

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Item State:
      Production Complete

      Description

      Hello,

      Concern: During Open Enrollment, member Eric Elisabeth, requested $25k in Dependent VOL life for his wife. Per the Dependent life plan setup the entire $25k should show pending; however, the confirmation statement shows $5k applied $20k pending. Please review and tell us why the entire $25k is not pending. Please let us know how this can be corrected going forward.

        Attachments

        1. EE history.png
          EE history.png
          121 kB
        2. GI amt.JPG
          GI amt.JPG
          101 kB
        3. WT-9357 Affected_Files.txt
          0.1 kB
        4. WT-9357 Code Review Checklist.doc
          25 kB

          Issue Links

            Activity

            Hide
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

            Hi Jyoti Mayne,

            We crossed checked this issue for this EE and found that,

            1.On 4/25/2017 EE Eric Elisabeth enrolled into Dependent supplemental Life, his enrollment mode was : Open Enrollment

            2.In plan design>>cost and coverages >> Gurantee issue amount for Open Enrollment mode >>*for spouse gurantee issue amount it is *“0” selected and for child gurantee issue amount is “5000”.
            (Refer screen shot GI Amt.png)

            3.Therefore as per open enrollment mode of an employee, he got “5000” gurantee issue amounts for his children’s.(which is correct as per behaviour of the system)

            But as per plan design>> cost and coverages >> spouse gurantee issue amount>> the entire amount should go to pending. However it did not happen in case of spouse gurantee issue amount. This can be understood by reviewing employee view history that the spouse got coverage of “5000” which is not as per behavior of the system.
            (Refer screen shot EE view history.jpg)

            4.We also reviewed employer administration>>view history>> cost and coverages, offered amount, general plan design, etc to check if any changes were made before for this plan design, but we found nothing.
            We need to check this one from back-end.

            Request you to please look into this issue. Thank you!
            --------------------------------------------------------------------------------
            CC: Mandar Kulkarni, Vijay Siddha, Jaideep Vinchurkar

            Show
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Jyoti Mayne , We crossed checked this issue for this EE and found that, 1.On 4/25/2017 EE Eric Elisabeth enrolled into Dependent supplemental Life, his enrollment mode was : Open Enrollment 2. In plan design>>cost and coverages >> Gurantee issue amount for Open Enrollment mode >>*for spouse gurantee issue amount it is *“0” selected and for child gurantee issue amount is “5000” . (Refer screen shot GI Amt.png ) 3.Therefore as per open enrollment mode of an employee, he got “5000” gurantee issue amounts for his children’s.(which is correct as per behaviour of the system) But as per plan design>> cost and coverages >> spouse gurantee issue amount>> the entire amount should go to pending. However it did not happen in case of spouse gurantee issue amount. This can be understood by reviewing employee view history that the spouse got coverage of “5000” which is not as per behavior of the system. (Refer screen shot EE view history.jpg ) 4.We also reviewed employer administration>>view history>> cost and coverages, offered amount, general plan design , etc to check if any changes were made before for this plan design, but we found nothing. We need to check this one from back-end. Request you to please look into this issue. Thank you! -------------------------------------------------------------------------------- CC: Mandar Kulkarni , Vijay Siddha , Jaideep Vinchurkar
            Hide
            dkulling Debbie Kulling added a comment -

            Can we please get an update on this the spouse should have gotten 0 GI amount.

            Show
            dkulling Debbie Kulling added a comment - Can we please get an update on this the spouse should have gotten 0 GI amount.
            Hide
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Debbie Kulling,

            During analysis, we have found that, if employee already has election in a plan then system is considering approved amount of one member as a approved amount of all members.

            For Eric Elisabeth, employee had election in 'Dependent life plan' with 2 children and approved amount was $5K. System is considering same approved amount for spouse as well. We are working on code fix for this issue and will update you on its progress.

            Thanks and Regards,
            :: Umesh Kadam

            CC : Amruta Lohiya, Jyoti Mayne, Mandar Kulkarni

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , During analysis, we have found that, if employee already has election in a plan then system is considering approved amount of one member as a approved amount of all members. For Eric Elisabeth, employee had election in 'Dependent life plan' with 2 children and approved amount was $5K. System is considering same approved amount for spouse as well. We are working on code fix for this issue and will update you on its progress. Thanks and Regards, :: Umesh Kadam CC : Amruta Lohiya , Jyoti Mayne , Mandar Kulkarni
            Hide
            dkulling Debbie Kulling added a comment -

            Thank you please provide and ETA if possible so I can update the client

            Show
            dkulling Debbie Kulling added a comment - Thank you please provide and ETA if possible so I can update the client
            Hide
            jyoti.mayne Jyoti Mayne added a comment -

            Hi Debbie Kulling,

            We will provide you ETA by 5/12 IST.

            Cc: Satya

            Show
            jyoti.mayne Jyoti Mayne added a comment - Hi Debbie Kulling , We will provide you ETA by 5/12 IST. Cc: Satya
            Hide
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Debbie Kulling,

            To fix this issue, we need to make changes in some core enrollment routines. During thorough testing, we must need to check its impact for all scenarios of pending queue. Hence we will need 3 days to complete it's development plus unit testing.

            Thanks and Regards,
            :: Umesh Kadam

            CC : Satya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , To fix this issue, we need to make changes in some core enrollment routines. During thorough testing, we must need to check its impact for all scenarios of pending queue. Hence we will need 3 days to complete it's development plus unit testing. Thanks and Regards, :: Umesh Kadam CC : Satya , Jyoti Mayne
            Hide
            dkulling Debbie Kulling added a comment -

            Do we have an ETA yet...I really need to update the client

            Show
            dkulling Debbie Kulling added a comment - Do we have an ETA yet...I really need to update the client
            Hide
            dkulling Debbie Kulling added a comment -

            Checking if we have an ETA on the completion of this fix

            Show
            dkulling Debbie Kulling added a comment - Checking if we have an ETA on the completion of this fix
            Hide
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Debbie Kulling,

            Please find below 3Cs for this issue :

            Concern Per the Dependent life plan setup the entire $25k should show pending; however, the confirmation statement shows $5k applied $20k pending.
            Cause As I mentioned above, if employee had election in a plan then system is considering approved amount of one member as a approved amount of all members.
            In a case of Eric Elisabeth, EE was already enrolled in a plan and $5k was approved as well. So when he wanted spouse to be enroll in same plan system was considering approved amount of Child which is $5k for spouse.
            Hence on confirmation statement it shows $5k applied $20k pending
            Correction We have code fix for the same and it has been deployed to LB. We will deploy to further environments once it has been tested

            Hi Prasad Pise,
            Please consider following impacted areas while testing :

            • Employee Data change
            • Enroll Now screen
            • Eligible if and enrollment required eligibility
            • Bumb up value scenarios (same as WT-5420)

            Thanks and Regards,
            :: Umesh Kadam

            CC : Kira Hamilton, Jyoti Mayne, Prasad Pise, Alankar Chavan

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , Please find below 3Cs for this issue : Concern Per the Dependent life plan setup the entire $25k should show pending; however, the confirmation statement shows $5k applied $20k pending. Cause As I mentioned above, if employee had election in a plan then system is considering approved amount of one member as a approved amount of all members. In a case of Eric Elisabeth, EE was already enrolled in a plan and $5k was approved as well. So when he wanted spouse to be enroll in same plan system was considering approved amount of Child which is $5k for spouse. Hence on confirmation statement it shows $5k applied $20k pending Correction We have code fix for the same and it has been deployed to LB. We will deploy to further environments once it has been tested Hi Prasad Pise , Please consider following impacted areas while testing : Employee Data change Enroll Now screen Eligible if and enrollment required eligibility Bumb up value scenarios (same as WT-5420 ) Thanks and Regards, :: Umesh Kadam CC : Kira Hamilton , Jyoti Mayne , Prasad Pise , Alankar Chavan
            Hide
            alankar.chavan Alankar Chavan (Inactive) added a comment -

            This is tested on LB - LONG

            Scenario 1 :
            OE 01st June 2017 : child enrolled in the plan [applied and approved amounts are 5000 after pending approval acceptance]
            OE 01st June 2017 : when spouse tried enrolling to the plan, applied amount was 25000 & approved amount was 0

            Scenario 2 :
            OE 01st June 2017 : child enrolled in the plan [applied and approved amounts are 5000 after pending approval acceptance]
            QE 01st Aug 2017 : when spouse tried enrolling to the plan, applied amount was 25000 & approved amount was 0

            Scenario 3 : Contingency
            Above listed scenarios worked well
            But in the forced contingency - there is an issue WT-9635

            Scenario 4 : Pending EOI Accept - Reject
            Above listed scenarios worked well
            But in the Pending EOI Reject there is an issue WT-9636

            Scenario 5 : with Salary Multiple Offereed Amounts
            Above listed scenarios worked well
            In the case of salary change - coverage amounts were getting updated properly

            Scenario 6 :
            All the scenarios related to EE SP CH in a single plans are tested with the bump up customization for current and next year - worked well

            This has 2 open issues
            WT - 9635
            WT - 9636

            I am making this JIRA ready for Stage
            We can track the progress of related issues individually

            CC - Prasad Pise Rakesh Roy Hrishikesh Deshpande Sachin Hingole Jyoti Mayne Umesh Kadam Satya

            Show
            alankar.chavan Alankar Chavan (Inactive) added a comment - This is tested on LB - LONG Scenario 1 : OE 01st June 2017 : child enrolled in the plan [applied and approved amounts are 5000 after pending approval acceptance] OE 01st June 2017 : when spouse tried enrolling to the plan, applied amount was 25000 & approved amount was 0 Scenario 2 : OE 01st June 2017 : child enrolled in the plan [applied and approved amounts are 5000 after pending approval acceptance] QE 01st Aug 2017 : when spouse tried enrolling to the plan, applied amount was 25000 & approved amount was 0 Scenario 3 : Contingency Above listed scenarios worked well But in the forced contingency - there is an issue WT-9635 Scenario 4 : Pending EOI Accept - Reject Above listed scenarios worked well But in the Pending EOI Reject there is an issue WT-9636 Scenario 5 : with Salary Multiple Offereed Amounts Above listed scenarios worked well In the case of salary change - coverage amounts were getting updated properly Scenario 6 : All the scenarios related to EE SP CH in a single plans are tested with the bump up customization for current and next year - worked well This has 2 open issues WT - 9635 WT - 9636 I am making this JIRA ready for Stage We can track the progress of related issues individually CC - Prasad Pise Rakesh Roy Hrishikesh Deshpande Sachin Hingole Jyoti Mayne Umesh Kadam Satya
            Hide
            dkulling Debbie Kulling added a comment -

            Can you please provide and ETA for completion

            Show
            dkulling Debbie Kulling added a comment - Can you please provide and ETA for completion
            Hide
            alankar.chavan Alankar Chavan (Inactive) added a comment -

            This is deployed and tested on Stage.

            This is ready for production.

            Satya - can you please update whether we will be making this ready on production with our daily patch procedure on Tuesday 06th June 2017 or before that.

            CC - Prasad Pise Rakesh Roy Hrishikesh Deshpande

            Show
            alankar.chavan Alankar Chavan (Inactive) added a comment - This is deployed and tested on Stage. This is ready for production. Satya - can you please update whether we will be making this ready on production with our daily patch procedure on Tuesday 06th June 2017 or before that. CC - Prasad Pise Rakesh Roy Hrishikesh Deshpande
            Hide
            dkulling Debbie Kulling added a comment -

            Can you please let me know when this will be on production

            Show
            dkulling Debbie Kulling added a comment - Can you please let me know when this will be on production
            Hide
            alankar.chavan Alankar Chavan (Inactive) added a comment -

            Hello Debbie Kulling,

            We will be deploying this patch on Production by 08th June 2017 with our usual Production Deployment Schedule.

            CC - Satya Rakesh Roy Prasad Pise Hrishikesh Deshpande

            Show
            alankar.chavan Alankar Chavan (Inactive) added a comment - Hello Debbie Kulling , We will be deploying this patch on Production by 08th June 2017 with our usual Production Deployment Schedule. CC - Satya Rakesh Roy Prasad Pise Hrishikesh Deshpande
            Hide
            dkulling Debbie Kulling added a comment -

            Thank you!

            Show
            dkulling Debbie Kulling added a comment - Thank you!
            Hide
            alankar.chavan Alankar Chavan (Inactive) added a comment -

            Hello Debbie Kulling,

            This is deployed and tested on production.
            Please review this at your end once and you may close the JIRA if working as per your expectations.

            We have found 2 issues WT-9635 & WT-9636 while testing above JIRA - Those are in development. We will be deploying them soon.

            CC - Prasad Pise Rakesh Roy Sachin Hingole Hrishikesh Deshpande Jyoti Mayne Satya

            Show
            alankar.chavan Alankar Chavan (Inactive) added a comment - Hello Debbie Kulling , This is deployed and tested on production. Please review this at your end once and you may close the JIRA if working as per your expectations. We have found 2 issues WT-9635 & WT-9636 while testing above JIRA - Those are in development. We will be deploying them soon. CC - Prasad Pise Rakesh Roy Sachin Hingole Hrishikesh Deshpande Jyoti Mayne Satya

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              Kira.Hamilton Kira Hamilton (Inactive)
              Developer:
              Umesh Kadam (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              6 Start watching this issue

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