-
Type:
Bug
-
Status:
Rejected
-
Priority:
Medium
-
Resolution:
Cancelled
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
-
-
-
-
-
-
Item State:
Production Complete
Hello,
We are seeing multiple errors with signatures on custom forms.
- When using a previous signature an error displays stating signature cannot be blank.
- When viewing completed forms the signature field displays combined signatures.
- When viewing completed forms the signature field displays markings that were not the original signature.
Above issues were seen in both production and stage. LONG (production) and SPG (stage).
Veronica Blanco
{"report":{"apdex":1,"isInitial":true,"journeyId":"f7bd33ae-9744-4c95-a326-ea8995942f79","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":938.3999999761581,"redirectCount":0,"resourceLoadedEnd":1141.6999999284744,"resourceLoadedStart":275.5,"resourceTiming":[{"duration":228.5,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":275.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":275.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":504,"responseStart":0,"secureConnectionStart":0},{"duration":228.5,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":275.7999999523163,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":275.7999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":504.2999999523163,"responseStart":0,"secureConnectionStart":0},{"duration":228.80000007152557,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":275.7999999523163,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":275.7999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":504.60000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":229,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":276,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":276,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":505,"responseStart":0,"secureConnectionStart":0},{"duration":229.5,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":276,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":276,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":505.5,"responseStart":0,"secureConnectionStart":0},{"duration":279,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":276.1999999284744,"connectEnd":276.1999999284744,"connectStart":276.1999999284744,"domainLookupEnd":276.1999999284744,"domainLookupStart":276.1999999284744,"fetchStart":276.1999999284744,"redirectEnd":0,"redirectStart":0,"requestStart":276.1999999284744,"responseEnd":555.1999999284744,"responseStart":555.1999999284744,"secureConnectionStart":276.1999999284744},{"duration":309,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":276.1999999284744,"connectEnd":276.1999999284744,"connectStart":276.1999999284744,"domainLookupEnd":276.1999999284744,"domainLookupStart":276.1999999284744,"fetchStart":276.1999999284744,"redirectEnd":0,"redirectStart":0,"requestStart":276.1999999284744,"responseEnd":585.1999999284744,"responseStart":585.1999999284744,"secureConnectionStart":276.1999999284744},{"duration":311.60000002384186,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":276.2999999523163,"connectEnd":276.2999999523163,"connectStart":276.2999999523163,"domainLookupEnd":276.2999999523163,"domainLookupStart":276.2999999523163,"fetchStart":276.2999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":276.2999999523163,"responseEnd":587.8999999761581,"responseStart":587.8999999761581,"secureConnectionStart":276.2999999523163},{"duration":311.7999999523163,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":276.5,"connectEnd":276.5,"connectStart":276.5,"domainLookupEnd":276.5,"domainLookupStart":276.5,"fetchStart":276.5,"redirectEnd":0,"redirectStart":0,"requestStart":276.5,"responseEnd":588.2999999523163,"responseStart":588.2999999523163,"secureConnectionStart":276.5},{"duration":312.09999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":276.60000002384186,"connectEnd":276.60000002384186,"connectStart":276.60000002384186,"domainLookupEnd":276.60000002384186,"domainLookupStart":276.60000002384186,"fetchStart":276.60000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":276.60000002384186,"responseEnd":588.6999999284744,"responseStart":588.6999999284744,"secureConnectionStart":276.60000002384186},{"duration":312.3000000715256,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":276.6999999284744,"connectEnd":276.6999999284744,"connectStart":276.6999999284744,"domainLookupEnd":276.6999999284744,"domainLookupStart":276.6999999284744,"fetchStart":276.6999999284744,"redirectEnd":0,"redirectStart":0,"requestStart":276.6999999284744,"responseEnd":589,"responseStart":589,"secureConnectionStart":276.6999999284744},{"duration":312.60000002384186,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":276.6999999284744,"connectEnd":276.6999999284744,"connectStart":276.6999999284744,"domainLookupEnd":276.6999999284744,"domainLookupStart":276.6999999284744,"fetchStart":276.6999999284744,"redirectEnd":0,"redirectStart":0,"requestStart":276.6999999284744,"responseEnd":589.2999999523163,"responseStart":589.2999999523163,"secureConnectionStart":276.6999999284744},{"duration":312.89999997615814,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":276.7999999523163,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":276.7999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":589.6999999284744,"responseStart":0,"secureConnectionStart":0},{"duration":312.7999999523163,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/344f6dde0e779bc821c159302c8a4389/shortcuts.js?context=issuenavigation&context=issueaction","startTime":276.89999997615814,"connectEnd":276.89999997615814,"connectStart":276.89999997615814,"domainLookupEnd":276.89999997615814,"domainLookupStart":276.89999997615814,"fetchStart":276.89999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":276.89999997615814,"responseEnd":589.6999999284744,"responseStart":589.6999999284744,"secureConnectionStart":276.89999997615814},{"duration":313,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":277,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":277,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":590,"responseStart":0,"secureConnectionStart":0},{"duration":313,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":277.10000002384186,"connectEnd":277.10000002384186,"connectStart":277.10000002384186,"domainLookupEnd":277.10000002384186,"domainLookupStart":277.10000002384186,"fetchStart":277.10000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":277.10000002384186,"responseEnd":590.1000000238419,"responseStart":590.1000000238419,"secureConnectionStart":277.10000002384186}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":153,"responseStart":270,"responseEnd":271,"domLoading":273,"domInteractive":1185,"domContentLoadedEventStart":1185,"domContentLoadedEventEnd":1235,"domComplete":1507,"loadEventStart":1507,"loadEventEnd":1509,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"bea115a888430f","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":78,"dbReadsTimeInMs":12,"dbConnsTimeInMs":14,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
CC : shyam sharma Samir
Hi Veronica Blanco
Can you please add some screenshots for 2nd and 3rd point?
Thanks,
Swapnil P.