WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-9743

LONG - Auto Enrolled Benefits - Rehires

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Hi Dev -

      Here are the scenarios:

      New Hires - Auto Enrolled Benefits are enrolled as of 1st of the month following 1 month from Date of Hire.

      Rehires - WITHIN 13weeks - Auto Enrolled Benefits are enrolled as of Date of Rehire.

      Rehires - OVER 13weeks - Auto Enrolled Benefits are enrolled as of 1st of the month following 1 month from Date of Rehire.

      For current set up - We have added additional eligibility on the Rehire rules to dive the different rehire dates - We used the "Other" box on the status change page to control this. The windows open correctly BUT the auto enrolled plans are not giving the correct dates.

      We need help on the set up as we believe this is a bug - The auto enrolled plans need to show up based on the Rehire window effective date - Can you please assist with what the set up should be - We are expecting the plans to auto enroll based on Benefit effective date.

      Examples can be provided if needed - Stage and Prod do not match as I have been trying different set up options.

      Jenni
      Veronica Blanco
      Deborah Mascot

        Attachments

        1. basic life.JPG
          basic life.JPG
          50 kB
        2. confirmation statement -null.JPG
          confirmation statement -null.JPG
          58 kB
        3. confirmation statement under 13.JPG
          confirmation statement under 13.JPG
          66 kB
        4. EE enroll now over 13.JPG
          EE enroll now over 13.JPG
          150 kB
        5. eligibility-all new hire-re-hire.JPG
          eligibility-all new hire-re-hire.JPG
          109 kB
        6. enroll now.JPG
          enroll now.JPG
          44 kB
        7. enroll now - null.JPG
          enroll now - null.JPG
          49 kB
        8. enroll now -under 13.JPG
          enroll now -under 13.JPG
          121 kB
        9. LTD enroll now - under 13.JPG
          LTD enroll now - under 13.JPG
          71 kB
        10. New hire-rehire all.JPG
          New hire-rehire all.JPG
          77 kB
        11. over 13-EE.JPG
          over 13-EE.JPG
          132 kB
        12. plan design eligibility rule -rehire.JPG
          plan design eligibility rule -rehire.JPG
          116 kB
        13. re-hire effective date under 13.JPG
          re-hire effective date under 13.JPG
          77 kB
        14. re-hire over 13.JPG
          re-hire over 13.JPG
          102 kB
        15. select EE status as per creatria.JPG
          select EE status as per creatria.JPG
          66 kB
        16. Under13.png
          Under13.png
          74 kB
        17. under 13 eligibility createria.JPG
          under 13 eligibility createria.JPG
          100 kB

          Issue Links

          duplicates

          Analysis - Analysis WT-9454 LONG - New Hire / Rehire

          • High - Serious problem that could block progress.
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-9927 "Rehire Effective Date Rule" set on company level is not getting considered while allocating core plan(s) to "Rehired" employees

          • Critical - This problem will block progress.
          • Closed

            Activity

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            10 older comments
            Hide
            Permalink
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

            Hello Veronica Blanco,

            Yes we can discuss this issue on call today, i will send a separate Webex invitation (From Vijay Siddha's account) to you.

            Thank You!
            ----------------------------------------------------------------------------------------------
            CC:Mandar Kulkarni, Jaideep Vinchurkar,, Vijay Siddha, Satya, Jennifer Johnson

            Show
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hello Veronica Blanco , Yes we can discuss this issue on call today, i will send a separate Webex invitation (From Vijay Siddha's account) to you. Thank You! ---------------------------------------------------------------------------------------------- CC: Mandar Kulkarni , Jaideep Vinchurkar ,, Vijay Siddha , Satya , Jennifer Johnson
            Hide
            Permalink
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

            Hello Jyoti Mayne,

            We tried scenarios for re-hire rules and below are our observations:

            1.We created new EE and then terminated that EE.

            2.We rehired that EE again with today’s effective date and selected other status reason “Under13/Over13”

            3.“Under13/Over13” rules are working fine for this EE; no issues found the system is behaving as expected.

            4.Now if we consider this scenario, if we try these above scenarios for already terminated status EEs.

            5.The “Under13 “*rule is working fine as expected, but the issue is for *"Over13" rule.

            6.This EE gets re-hire mode as per rules set in company level for over13 rule, but the auto enroll plans like basic life, Employee assistance programs, etc these plans show incorrect effective date on confirmation statement.
            Refer below screen shot.

            7.We also checked this from back-end for the field “use re-hire date as effective date” the field was not updated.

            Request you to please look into this issue. Thank you!
            ------------------------------------------------------------------------------------
            CC: Mandar Kulkarni, Jaideep Vinchurkar, Satya, Vijay Siddha,Prasad Patil

            Show
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hello Jyoti Mayne , We tried scenarios for re-hire rules and below are our observations : 1 .We created new EE and then terminated that EE. 2 .We rehired that EE again with today’s effective date and selected other status reason “Under13/Over13” 3 . “Under13/Over13” rules are working fine for this EE; no issues found the system is behaving as expected. 4 .Now if we consider this scenario, if we try these above scenarios for already terminated status EEs. 5 .The “Under13 “*rule is working fine as expected, but the issue is for *"Over13" rule. 6 .This EE gets re-hire mode as per rules set in company level for over13 rule, but the auto enroll plans like basic life, Employee assistance programs, etc these plans show incorrect effective date on confirmation statement. Refer below screen shot. 7 .We also checked this from back-end for the field “use re-hire date as effective date” the field was not updated. Request you to please look into this issue. Thank you! ------------------------------------------------------------------------------------ CC: Mandar Kulkarni , Jaideep Vinchurkar , Satya , Vijay Siddha , Prasad Patil
            Hide
            Permalink
            jjsassy99 Jennifer Johnson (Inactive) added a comment -

            Hey Dev - We will need to have an update on this tomorrow.

            Thanks!

            Jenni

            Show
            jjsassy99 Jennifer Johnson (Inactive) added a comment - Hey Dev - We will need to have an update on this tomorrow. Thanks! Jenni
            Hide
            Permalink
            abhilash.warkari Abhilash Warkari (Inactive) added a comment -

            Hi Jennifer Johnson,

            Please find below details of our analysis:

            We have found that, in case of changing terminated employee's status to rehire, system is not considering Rehire Effective Date Rule customized at company level.

            For example, If terminated employee's status is changed to Rehired with 06/23/2017 effective date then system is not cosidering Rehire Effective Date Rule and allocating plan(s) as per Company Level Effective Date Rule. In our case, company level effective date rule is Date of Change. Hence employee is getting elections with 06/23/2017 effective date.

            To fix this issue, we have created WT-9927 to consider Rehire Effective Date Rule while allocating core plan to Rehired employees same as new hired employees. We will update you on code fix progress.

            Thanks and Regards,
            Abhilash Warkari

            Cc: Satya, Swapnil Pandhare, Umesh Kadam, Jyoti Mayne

            Show
            abhilash.warkari Abhilash Warkari (Inactive) added a comment - Hi Jennifer Johnson , Please find below details of our analysis: We have found that, in case of changing terminated employee's status to rehire, system is not considering Rehire Effective Date Rule customized at company level. For example, If terminated employee's status is changed to Rehired with 06/23/2017 effective date then system is not cosidering Rehire Effective Date Rule and allocating plan(s) as per Company Level Effective Date Rule . In our case, company level effective date rule is Date of Change . Hence employee is getting elections with 06/23/2017 effective date. To fix this issue, we have created WT-9927 to consider Rehire Effective Date Rule while allocating core plan to Rehired employees same as new hired employees. We will update you on code fix progress. Thanks and Regards, Abhilash Warkari Cc: Satya , Swapnil Pandhare , Umesh Kadam , Jyoti Mayne
            Hide
            Permalink
            jyoti.mayne Jyoti Mayne added a comment -

            Hi Jennifer Johnson,

            Code is fixed WT-9927 and will be available on Stage by 7/3.

            CC: Satya, Alankar Chavan, Swapnil Pandhare

            Show
            jyoti.mayne Jyoti Mayne added a comment - Hi Jennifer Johnson , Code is fixed WT-9927 and will be available on Stage by 7/3. CC: Satya , Alankar Chavan , Swapnil Pandhare

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              jjsassy99 Jennifer Johnson (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              7 Start watching this issue

                Dates

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                Updated:
                Resolved:

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