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  1. WORKTERRA
  2. WT-9894

Hope Community Resources - Form Page Not Working when Event is pended

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - EDS
    • Reported by:
      Client
    • Company:
      Hope Community Resources
    • Item State:
      Production Complete - Closed
    • Reported by Customer:
      BCC

      Description

      We are having an issue with the HSA form. The form drives the eligibility for the medical plan. The form worked fine during OE. After open enrollment the client decided they wanted the New Hire Event and all Qualifying events to pend.

      BCC changed the new hire event to pend "Elections with Waive Pending"
      Added test employee "Test Test"
      Now when you go through the employee workflow the radio buttons on the page will not save.

      This client is live and this needs to be looked at on priority. You can copy Hope down to stage and overwrite the existing copy to test.

        Attachments

        1. HSA Form Saved-EE login.jpg
          HSA Form Saved-EE login.jpg
          119 kB
        2. New Hire Rules Settings.jpg
          New Hire Rules Settings.jpg
          118 kB
        3. Partner login -EE.JPG
          Partner login -EE.JPG
          46 kB
        4. screenshot-1.png
          screenshot-1.png
          78 kB

          Issue Links

            Activity

            Hide
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

            Hi Debbie Kulling,

            Fix is deployed on Production and testing is in Progress.

            CC:SatyaRashmita Dudhe
            Thanks,
            Sheetal Bodhale

            Show
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Debbie Kulling , Fix is deployed on Production and testing is in Progress. CC: Satya Rashmita Dudhe Thanks, Sheetal Bodhale
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Verified on Production Environment.
            for additional form with radio button
            through Partner, Admin, Employee, SA
            additional form save and updated successfully.
            Working fine as expected

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified on Production Environment. for additional form with radio button through Partner, Admin, Employee, SA additional form save and updated successfully. Working fine as expected
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            This is deployed and verified on production.
            Kindly, Update jira accordingly.

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - This is deployed and verified on production. Kindly, Update jira accordingly.
            Hide
            dkulling Debbie Kulling added a comment -

            This is still not working. Please see the error below. This client is live and I need this fixed asap

            Show
            dkulling Debbie Kulling added a comment - This is still not working. Please see the error below. This client is live and I need this fixed asap
            Hide
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

            Hi Debbie Kulling,

            Employee has raised BCC admin Event.In that event,HSA eligibility questions form is not selected.
            So it is not allowing to save the changes. This is correct behaviour.

            Please select form in raised qualifying event to save data.
            Please let me know any additional details are required.

            CC:Satya

            Thanks,
            Sheetal Bodhale

            Show
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Debbie Kulling , Employee has raised BCC admin Event.In that event,HSA eligibility questions form is not selected. So it is not allowing to save the changes. This is correct behaviour. Please select form in raised qualifying event to save data. Please let me know any additional details are required. CC: Satya Thanks, Sheetal Bodhale

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              6 Start watching this issue

                Dates

                Created:
                Updated:

                  Time Tracking

                  Estimated:
                  Original Estimate - 12h
                  12h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 10h 28m Time Not Required
                  10h 28m