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Type:
Bug
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Status: Closed
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Priority:
Critical
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Environment:Production
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Bug Type:Functional
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Bug Severity:Medium
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Module:BenAdmin - EDS
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Reported by:Client
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Company:Hope Community Resources
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Item State:Production Complete - Closed
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Reported by Customer:BCC
We are having an issue with the HSA form. The form drives the eligibility for the medical plan. The form worked fine during OE. After open enrollment the client decided they wanted the New Hire Event and all Qualifying events to pend.
BCC changed the new hire event to pend "Elections with Waive Pending"
Added test employee "Test Test"
Now when you go through the employee workflow the radio buttons on the page will not save.
This client is live and this needs to be looked at on priority. You can copy Hope down to stage and overwrite the existing copy to test.
- relates to
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WT-10856 OE regression for WT-9894
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- Closed
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Hello Debbie Kulling,
As per your note we crosschecked this issue for EE “Test Test”
Below are our observations:
1. We login as an EE (login status was incomplete)
3. Selected radio button on HSA form and completed the entire workflow successfully.
It seems the forms are getting saved properly; please refer below screen shots of the EE work flow in the tunnel and also with Partner login>> managing EE>> addition forms>>HSA eligibility questions.
Additionally we found that in company information >> requires verification for new hire-rehire is selected as “No”
Refer below screen shot
Do let us know if you have any issues. Thank you!
------------------------------------------------------------------------------------------
CC: Mandar Kulkarni, Satya, Jaideep Vinchurkar, Vijay Siddha
Sumeet.Kolge (Inactive)
added a comment - Hello Debbie Kulling ,
As per your note we crosschecked this issue for EE “Test Test”
Below are our observations:
1. We login as an EE (login status was incomplete)
3. Selected radio button on HSA form and completed the entire workflow successfully.
It seems the forms are getting saved properly; please refer below screen shots of the EE work flow in the tunnel and also with Partner login>> managing EE>> addition forms>>HSA eligibility questions.
Additionally we found that in company information >> requires verification for new hire-rehire is selected as “No”
Refer below screen shot
Do let us know if you have any issues. Thank you!
------------------------------------------------------------------------------------------
CC: Mandar Kulkarni , Satya , Jaideep Vinchurkar , Vijay Siddha Hi Sheetal Bodhale,
We tested the scenarios and following are our observations:
In company information if we select flag requires verification for new hire flag to "Yes" and select "election data with waive pending”
In partner login or EE login if we go to additional forms “HSA Eligibility Questions” and make changes in radio buttons, the changes does not get saved.
As per our discussion, request you to please look into this issue. Thank you!
----------------------------------------------------------------------------------------------
CC: Mandar Kulkarni, Jaideep Vinchurkar, Satya, Vijay Siddha, Prasad Patil
Sumeet.Kolge (Inactive)
added a comment - Hi Sheetal Bodhale ,
We tested the scenarios and following are our observations :
In company information if we select flag requires verification for new hire flag to "Yes" and select "election data with waive pending”
In partner login or EE login if we go to additional forms “HSA Eligibility Questions” and make changes in radio buttons, the changes does not get saved.
As per our discussion, request you to please look into this issue. Thank you!
----------------------------------------------------------------------------------------------
CC: Mandar Kulkarni , Jaideep Vinchurkar , Satya , Vijay Siddha , Prasad Patil Hi Debbie Kulling,
Please find below 3C's of the issue,
Concern :Form Page Not Working when Event is pended
Cause : Condition for saving the additional form when 'requires verification' is set to yes for new hire employee and form is having radio button was not checked properly. This is why it is not saving the changes on additional form.
Correction : Condition is handled and deployed on local environment.
CC:Satya
Thanks,
Sheetal Bodhale
Sheetal Bodhale (Inactive)
added a comment - Hi Debbie Kulling ,
Please find below 3C's of the issue,
Concern :Form Page Not Working when Event is pended
Cause : Condition for saving the additional form when 'requires verification' is set to yes for new hire employee and form is having radio button was not checked properly. This is why it is not saving the changes on additional form.
Correction : Condition is handled and deployed on local environment.
CC: Satya
Thanks,
Sheetal Bodhale Hi Sheetal,
Debbie is out of the office today and the client is looking for an update on this issue. I have a few questions:
-What is the "local environment"? Is local environment referencing "Stage" or "Production"?
-If the local environment is "Stage" can you tell me when the fix will hit "Production"?
Thank you for any clarification you can provide.
Hi Kira Hamilton,
Local environment is harbinger testing environment.
This fix is deployed on stage today.We will let know the production deployment date.
CC:Satya
Thanks,
Sheetal Bodhale
Sheetal Bodhale (Inactive)
added a comment - Hi Kira Hamilton ,
Local environment is harbinger testing environment.
This fix is deployed on stage today.We will let know the production deployment date.
CC: Satya
Thanks,
Sheetal Bodhale Please let me know the production release date as soon as possible. This group is live and is needing this corrected asap
Verified on LB Environment.
for additional form with radio button
through Partner, Admin, Employee, SA
additional form save and updated successfully.
Working fine as expected
Verified on Stage Environment.
for additional form with radio button
through Partner, Admin, Employee, SA
additional form save and updated successfully.
Working fine as expected
Can I please get an ETA on when this will be release to production. This client is live an it is impacting their new hires.
Hi Debbie Kulling,
Fix is deployed on Production and testing is in Progress.
CC:SatyaRashmita Dudhe
Thanks,
Sheetal Bodhale
Sheetal Bodhale (Inactive)
added a comment - Hi Debbie Kulling ,
Fix is deployed on Production and testing is in Progress.
CC: Satya Rashmita Dudhe
Thanks,
Sheetal Bodhale Verified on Production Environment.
for additional form with radio button
through Partner, Admin, Employee, SA
additional form save and updated successfully.
Working fine as expected
This is deployed and verified on production.
Kindly, Update jira accordingly.
This is still not working. Please see the error below. This client is live and I need this fixed asap
Hi Debbie Kulling,
Employee has raised BCC admin Event.In that event,HSA eligibility questions form is not selected.
So it is not allowing to save the changes. This is correct behaviour.
Please select form in raised qualifying event to save data.
Please let me know any additional details are required.
CC:Satya
Thanks,
Sheetal Bodhale
Sheetal Bodhale (Inactive)
added a comment - Hi Debbie Kulling ,
Employee has raised BCC admin Event.In that event,HSA eligibility questions form is not selected.
So it is not allowing to save the changes. This is correct behaviour.
Please select form in raised qualifying event to save data.
Please let me know any additional details are required.
CC: Satya
Thanks,
Sheetal Bodhale 
Hi Aarati,
As discussed, can you please check this on priority now. Let us know if we can give quick fix for this.
Regards,
Satya Prakash
Cc: Rakesh Roy Vijay Siddha