WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-9933

Clarke - New Hire import Issues

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Critical
    • Module:
      BenAdmin
    • Reported by:
      Client
    • Company:
      Clarke
    • Item State:
      Production Complete - Closed
    • Reported by Customer:
      Clear Concepts

      Description

      We seem to be having the issue again where username and passwords are not getting generated on import.

      A small batch of new hire was imported on 6/21. When they tried to log in as the employees the usernames and passwords were not working.

      To correct the issue the usernames and passwords were regenerated with the SA tool box. They did not regenerate the user ID for one employee (EEID: 75257) so you could use that employee to troubleshoot.

      Today they imported another batch of new hires please check those employees as well.

        Attachments

          Activity

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          dkulling Debbie Kulling created issue -
          prasad.patil Prasad Patil (Inactive) made changes -
          Field Original Value New Value
          Assignee Vijay Siddha [ vijays ] Suraj Sokasane [ suraj.sokasane ]
          Hide
          Permalink
          dkulling Debbie Kulling added a comment -

          Please advise asap. They have a lot of new hires going into the system right now because it is their hiring season. The client imported another new hire files today and experienced the same issue.

          Show
          dkulling Debbie Kulling added a comment - Please advise asap. They have a lot of new hires going into the system right now because it is their hiring season. The client imported another new hire files today and experienced the same issue.
          Hide
          Permalink
          suraj.sokasane Suraj Sokasane (Inactive) added a comment -

          Hi Debbie Kulling,

          Here are the details about issue:

          Concern: Employee not able to log in if added through Import.

          Cause: While solving the bug WT-9055, we deployed code on production on 20th June 2017, this impacted the password generation process. Passwords were not getting generated properly.

          Correction: We will deploy the code fix tomorrow on production and the issue will be solved.

          Also, we will regenerate the passwords added today through Import. As the code will be deployed tomorrow, if new hires are added today, they'll have a wrong password. We will generate the Passwords for them first thing in morning.

          Show
          suraj.sokasane Suraj Sokasane (Inactive) added a comment - Hi Debbie Kulling , Here are the details about issue: Concern : Employee not able to log in if added through Import. Cause : While solving the bug WT-9055 , we deployed code on production on 20th June 2017, this impacted the password generation process. Passwords were not getting generated properly. Correction : We will deploy the code fix tomorrow on production and the issue will be solved. Also, we will regenerate the passwords added today through Import. As the code will be deployed tomorrow, if new hires are added today, they'll have a wrong password. We will generate the Passwords for them first thing in morning.
          Hide
          Permalink
          dkulling Debbie Kulling added a comment -

          Does this issue impact all clients on Production?

          Show
          dkulling Debbie Kulling added a comment - Does this issue impact all clients on Production?
          Hide
          Permalink
          suraj.sokasane Suraj Sokasane (Inactive) added a comment -

          Hi Debbie Kulling,

          We have regenerated the passwords for following employees which were added today:

          • Lindsey Chatham
          • Meghan Gins
          Show
          suraj.sokasane Suraj Sokasane (Inactive) added a comment - Hi Debbie Kulling , We have regenerated the passwords for following employees which were added today: Lindsey Chatham Meghan Gins
          Permalink
          suraj.sokasane Suraj Sokasane (Inactive) logged work - 27/Jun/17 03:50 PM
          • Time Spent:
            1h
             

            Password regeneration

          suraj.sokasane Suraj Sokasane (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 1h [ 3600 ]
          Worklog Id 58389 [ 58389 ]
          Hide
          Permalink
          dkulling Debbie Kulling added a comment -

          Please confirm that you are scanning all companies on production for this issue and correcting asap

          Show
          dkulling Debbie Kulling added a comment - Please confirm that you are scanning all companies on production for this issue and correcting asap
          Permalink
          ankur.deshpande Ankur Deshpande (Inactive) logged work - 28/Jun/17 12:55 PM
          • Time Spent:
            1h
             
            <No comment>
          ankur.deshpande Ankur Deshpande (Inactive) made changes -
          Attachment Wt-9933 - Affected companies.xls [ 53650 ]
          Hide
          Permalink
          ankur.deshpande Ankur Deshpande (Inactive) added a comment - - edited

          Hi Debbie Kulling,

          This has been deployed and tested on production. Also, we have scanned all companies and found around 47 were affected. Attached is the list of the companies. We have regenerated the passwords for users of those companies.

          Wt-9933 - Affected companies.xls

          Regards,
          Ankur

          Show
          ankur.deshpande Ankur Deshpande (Inactive) added a comment - - edited Hi Debbie Kulling , This has been deployed and tested on production. Also, we have scanned all companies and found around 47 were affected. Attached is the list of the companies. We have regenerated the passwords for users of those companies. Wt-9933 - Affected companies.xls Regards, Ankur
          suraj.sokasane Suraj Sokasane (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          suraj.sokasane Suraj Sokasane (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          suraj.sokasane Suraj Sokasane (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          suraj.sokasane Suraj Sokasane (Inactive) made changes -
          Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
          suraj.sokasane Suraj Sokasane (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Production Testing [ 10202 ] Production Complete [ 10028 ]
          suraj.sokasane Suraj Sokasane (Inactive) made changes -
          Item State Parent values: Production Complete(10222)Level 1 values: Closed(10223)
          Original Estimate 0h [ 0 ]
          suraj.sokasane Suraj Sokasane (Inactive) made changes -
          Assignee Suraj Sokasane [ suraj.sokasane ] Debbie Kulling [ dkulling ]
          Hide
          Permalink
          jjsassy99 Jennifer Johnson (Inactive) added a comment -

          All - Thiis also tied to WT-9913

          Show
          jjsassy99 Jennifer Johnson (Inactive) added a comment - All - Thiis also tied to WT-9913
          ankur.deshpande Ankur Deshpande (Inactive) made changes -
          Time Spent 1h [ 3600 ] 2h [ 7200 ]
          Worklog Id 60331 [ 60331 ]
          Hide
          Permalink
          suraj.sokasane Suraj Sokasane (Inactive) added a comment -

          HI Ankur Deshpande,

          Can you mention the affected files in both WT-9055 and WT-9033? This helps us to avoid the check in issues.

          CC- Satya

          Show
          suraj.sokasane Suraj Sokasane (Inactive) added a comment - HI Ankur Deshpande , Can you mention the affected files in both WT-9055 and WT-9033 ? This helps us to avoid the check in issues. CC- Satya
          Hide
          Permalink
          ankur.deshpande Ankur Deshpande (Inactive) added a comment -

          Hi Suraj Sokasane,

          The file affected is App\BusinessLogic\ImportExportDTS\ImportValidation.vb

          Regards,
          Ankur

          Show
          ankur.deshpande Ankur Deshpande (Inactive) added a comment - Hi Suraj Sokasane , The file affected is App\BusinessLogic\ImportExportDTS\ImportValidation.vb Regards, Ankur
          rakeshr Rakesh Roy (Inactive) made changes -
          Bug Severity Critical [ 16701 ]
          Bug Type Functional [ 15402 ]
          satyap Satya made changes -
          Environment_New Production [ 18442 ]
          dkulling Debbie Kulling made changes -
          Resolution Done [ 10000 ]
          Status Production Complete [ 10028 ] Closed [ 6 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Company Clarke [ 10448 ]
          Root Cause Bug [ 18430 ]
          Transition Time In Source Status Execution Times
          Suraj Sokasane (Inactive) made transition -
          Open In Development
          		2d 13h 57m 1
          Suraj Sokasane (Inactive) made transition -
          In Development In LB Testing
          		5s 1
          Suraj Sokasane (Inactive) made transition -
          In LB Testing Stage Testing
          		3s 1
          Suraj Sokasane (Inactive) made transition -
          Stage Testing In Production Testing
          		3s 1
          Suraj Sokasane (Inactive) made transition -
          In Production Testing Production Complete
          		12s 1
          Debbie Kulling made transition -
          Production Complete Closed
          		242d 19h 35m 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

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              Updated:

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