WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-9933

Clarke - New Hire import Issues

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Critical
    • Module:
      BenAdmin
    • Reported by:
      Client
    • Company:
      Clarke
    • Item State:
      Production Complete - Closed
    • Reported by Customer:
      Clear Concepts

      Description

      We seem to be having the issue again where username and passwords are not getting generated on import.

      A small batch of new hire was imported on 6/21. When they tried to log in as the employees the usernames and passwords were not working.

      To correct the issue the usernames and passwords were regenerated with the SA tool box. They did not regenerate the user ID for one employee (EEID: 75257) so you could use that employee to troubleshoot.

      Today they imported another batch of new hires please check those employees as well.

        Attachments

          Activity

          Transition Time In Source Status Execution Times
          Suraj Sokasane (Inactive) made transition -
          Open In Development
          		2d 13h 57m 1
          Suraj Sokasane (Inactive) made transition -
          In Development In LB Testing
          		5s 1
          Suraj Sokasane (Inactive) made transition -
          In LB Testing Stage Testing
          		3s 1
          Suraj Sokasane (Inactive) made transition -
          Stage Testing In Production Testing
          		3s 1
          Suraj Sokasane (Inactive) made transition -
          In Production Testing Production Complete
          		12s 1
          Debbie Kulling made transition -
          Production Complete Closed
          		242d 19h 35m 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

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              Updated:

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