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  1. Document Management System
  2. DMS-1269

DMS Welcome User Email should not be sent (and other feedback on the contents of the email)

    Details

    • Company:
      All Clients/Multiple Clients

      Description

      Feedback on the DMS New User Email:

      1. Tops image does not load
      2. User name isnt in the address. It says "Hi First Name, Last Name"
      3. Grammatical errors in this statement: You have a limited time to review and sign the documents. if you will not complete the docuemnts then your offer letter will get revoked.
      4. The your password guidance should be edited for US clients. "Family name" isnt widely used in the US.
      5. Phone number isnt in the correct format

      Product should review since there might be other issues in the email. Assuming this email will go to new candidates when they have a document so should make sure this is better formatted/grammer issues are fixed.

      (Updated 4/25): Core issue is that this email is showing to candidates they should not be sent an email to create a DMS profile account. We need to prevent this email until we can 1) leverage CB user creation and login and 2) be tied to the Consumer Profile.

        Attachments

        1. DMS-1269.jpg
          DMS-1269.jpg
          83 kB
        2. Screenshot (1560).png
          Screenshot (1560).png
          138 kB
        3. Screenshot (1602).png
          Screenshot (1602).png
          143 kB
        4. Screen Shot 2019-05-01 at 11.32.41 PM.png
          Screen Shot 2019-05-01 at 11.32.41 PM.png
          157 kB
        5. Screenshot 2019-05-02 at 3.45.06 PM.png
          Screenshot 2019-05-02 at 3.45.06 PM.png
          773 kB

          Activity

          Hide
          Robert.Malony Robert Malony (Inactive) added a comment -

          Tied to BETA-401

          Show
          Robert.Malony Robert Malony (Inactive) added a comment - Tied to BETA-401
          Hide
          samir Samir added a comment -

          Hi Robert Malony,

          It will be great if you can get the related images attached to these tickets

          Regards,

          Samir

          Show
          samir Samir added a comment - Hi Robert Malony , It will be great if you can get the related images attached to these tickets Regards, Samir
          Hide
          samir Samir added a comment -
          Show
          samir Samir added a comment - Rohan J Khandave
          Hide
          jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

          Hi Robert Malony,

          Please refer below comments for the mentioned points :

          1.Tops image does not load : We need to click on "View this Image"
          2.User name isnt in the address. It says "Hi First Name, Last Name" : This issue is now resolved
          3.Grammatical errors in this statement: You have a limited time to review and sign the documents. if you will not complete the docuemnts then your offer letter will get revoked : Corrected in email format, Issue is now resolved
          4.The your password guidance should be edited for US clients. "Family name" isnt widely used in the US : We will update will after internal discussion
          5.Phone number isnt in the correct format : We need to modify email template

          Thanks,
          Jayshree

          Priya Dhamande Swapnil Pandhare Rohan J Khandave Samir

          Show
          jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Hi Robert Malony , Please refer below comments for the mentioned points : 1.Tops image does not load : We need to click on "View this Image" 2.User name isnt in the address. It says "Hi First Name, Last Name" : This issue is now resolved 3.Grammatical errors in this statement: You have a limited time to review and sign the documents. if you will not complete the docuemnts then your offer letter will get revoked : Corrected in email format, Issue is now resolved 4.The your password guidance should be edited for US clients. "Family name" isnt widely used in the US : We will update will after internal discussion 5.Phone number isnt in the correct format : We need to modify email template Thanks, Jayshree Priya Dhamande Swapnil Pandhare Rohan J Khandave Samir
          Hide
          Robert.Malony Robert Malony (Inactive) added a comment -

          Molly Ronovsky - was this email in the plans?

          Show
          Robert.Malony Robert Malony (Inactive) added a comment - Molly Ronovsky - was this email in the plans?
          Hide
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Ganesh Sadawarte, can you please check for Phone number.

          Swapnil Pandhare Rohan J Khandave

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Ganesh Sadawarte , can you please check for Phone number. Swapnil Pandhare Rohan J Khandave
          Hide
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited

          Hi Priya Dhamande,

          This email format changes. Please confirm which phone number need to add and then you can add that.

          Thanks,

          Ganesh

          Show
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited Hi Priya Dhamande , This email format changes. Please confirm which phone number need to add and then you can add that. Thanks, Ganesh
          Hide
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Molly Ronovsky, can you please confirm the phone no. and also the text.

          Ganesh Sadawarte Swapnil Pandhare

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Molly Ronovsky , can you please confirm the phone no. and also the text. Ganesh Sadawarte Swapnil Pandhare
          Hide
          molly.ronovsky Molly Ronovsky (Inactive) added a comment -

          Robert Malony No, this is new / haven't seen it.. I think this has to do with registration? Not sure what this email looks like / what you need with phone number Priya Dhamande

          Show
          molly.ronovsky Molly Ronovsky (Inactive) added a comment - Robert Malony No, this is new / haven't seen it.. I think this has to do with registration? Not sure what this email looks like / what you need with phone number Priya Dhamande
          Hide
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Hi Molly Ronovsky,

          Please refer attached screen capture for phone number, that needs to update.

          Swapnil Pandhare Robert Malony Ganesh Sadawarte Jayshree Nagpure

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Hi Molly Ronovsky , Please refer attached screen capture for phone number, that needs to update. Swapnil Pandhare Robert Malony Ganesh Sadawarte Jayshree Nagpure
          Hide
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Hi Swapnil Pandhare,

          Can you please assign check the same.

          1. Tops image does not load - Tracked in DMS-1311
          2. User name isnt in the address. It says "Hi First Name, Last Name" - Resolved
          3. Grammatical errors in this statement: You have a limited time to review and sign the documents. if you will not complete the docuemnts then your offer letter will get revoked. Not Done
          4. The your password guidance should be edited for US clients. "Family name" isnt widely used in the US. Not Done
          5. Phone number isnt in the correct format Input required from Molly

          Swapnil Pandhare Rohan J Khandave Ganesh Sadawarte

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Hi Swapnil Pandhare , Can you please assign check the same. Tops image does not load - Tracked in DMS-1311 User name isnt in the address. It says "Hi First Name, Last Name" - Resolved Grammatical errors in this statement: You have a limited time to review and sign the documents. if you will not complete the docuemnts then your offer letter will get revoked. Not Done The your password guidance should be edited for US clients. "Family name" isnt widely used in the US. Not Done Phone number isnt in the correct format Input required from Molly Swapnil Pandhare Rohan J Khandave Ganesh Sadawarte
          Hide
          samir Samir added a comment -

           

          1. The your password guidance should be edited for US clients. "Family name" isnt widely used in the US. Not Done**

          Robert : please suggest the wording

          1. Phone number isnt in the correct format Input required from Molly

          Robert: This is template screen phone no can be edited

           

          Show
          samir Samir added a comment -   The your password guidance should be edited for US clients. "Family name" isnt widely used in the US.  Not Done ** Robert : please suggest the wording Phone number isnt in the correct format  Input required from Molly Robert: This is template screen phone no can be edited  
          Hide
          Robert.Malony Robert Malony (Inactive) added a comment -

          Hi Samir,

          1. Instead of "Family Name" it should be "Last Name".
          2. Update the entire bottom have around contacting DMS support to:
            • "If you need help or have any questions about the use of the system, please contact Customer Service."
            • Include a link below this sentence with "Email Customer Service".
            • This is what is currently used for contact support on cb.com
            • When clicked, it should take them to: http://www.fuzeqna.com/careerbuilder/consumer/question.asp

          Thanks,
          Robert

          Show
          Robert.Malony Robert Malony (Inactive) added a comment - Hi Samir , Instead of "Family Name" it should be "Last Name". Update the entire bottom have around contacting DMS support to: "If you need help or have any questions about the use of the system, please contact Customer Service." Include a link below this sentence with "Email Customer Service". This is what is currently used for contact support on cb.com When clicked, it should take them to: http://www.fuzeqna.com/careerbuilder/consumer/question.asp Thanks, Robert
          Hide
          narendra.kumar Narendra Kumar added a comment -

          Hi Robert Malony

          I have updated the email template body. Please have a look at this. 

           

          Also, let me know if any other change required.

          cc - Samir

           

          Thanks

          Narendra

           

          Show
          narendra.kumar Narendra Kumar added a comment - Hi Robert Malony I have updated the email template body. Please have a look at this.    Also, let me know if any other change required. cc - Samir   Thanks Narendra  
          Hide
          narendra.kumar Narendra Kumar added a comment - - edited

          Hi Ganesh Sadawarte

          Change the Family Name to the Last Name from Business Logic.

           

          Thanks

          Narendra

          Show
          narendra.kumar Narendra Kumar added a comment - - edited Hi Ganesh Sadawarte Change the Family Name to the Last Name from Business Logic.   Thanks Narendra
          Hide
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment -

          5/2/2019 Task Details.

          • Did changes of family name to last name and assign to Swapnil Pandhare for code review.

          CC-Samir

          Show
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - 5/2/2019 Task Details. Did changes of family name to last name and assign to Swapnil Pandhare for code review. CC- Samir
          Hide
          priya.dhamande Priya Dhamande (Inactive) added a comment - - edited

          Hi Ganesh Sadawarte,

          Environment: Preprod
          As per above Robert's comment we need to change Family Name to Last Name.
          Currently, it is appearing unchanged.

          Can you please confirm the same. Refer screen capture attached.

          Swapnil Pandhare Rohan J Khandave

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - - edited Hi Ganesh Sadawarte , Environment: Preprod As per above Robert's comment we need to change Family Name to Last Name. Currently, it is appearing unchanged. Can you please confirm the same. Refer screen capture attached. Swapnil Pandhare Rohan J Khandave
          Hide
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited

          Hi Priya Dhamande,

          We have checked this is not reproducing at our end. Above screen shot does not have family name. Apart from we observe from one extra comma appending on password policy so will check that.

          Thanks,
          Ganesh

          Show
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited Hi Priya Dhamande , We have checked this is not reproducing at our end. Above screen shot does not have family name. Apart from we observe from one extra comma appending on password policy so will check that. Thanks, Ganesh
          Hide
          jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

          Hi Ganesh Sadawarte,

          Environment : Preproduction
          Verified for New User Welcome Email, Extra comma appending on Password is now resolved.
          PFA -

          Closing this ticket

          Thanks,
          Jayshree

          Priya DhamandeRobert MalonySwapnil Pandhare Rohan J Khandave

          Show
          jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Hi Ganesh Sadawarte , Environment : Preproduction Verified for New User Welcome Email, Extra comma appending on Password is now resolved. PFA - Closing this ticket Thanks, Jayshree Priya Dhamande Robert Malony Swapnil Pandhare Rohan J Khandave
          Hide
          Monika.Demla Monika Demla (Inactive) added a comment - - edited

          Is this available to check on CBInternalBeta site? so I can verify it. Jayshree Nagpure / Samir

          Show
          Monika.Demla Monika Demla (Inactive) added a comment - - edited Is this available to check on CBInternalBeta site? so I can verify it. Jayshree Nagpure / Samir
          Hide
          rohan.khandave Rohan J Khandave (Inactive) added a comment -

          Hello Monika Demla,

          Changes are made in production site . You can verify those changes.

          Thanks,
          RohanK

          CC – Samir , Swapnil Pandhare

          Show
          rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Monika Demla , Changes are made in production site . You can verify those changes. Thanks, RohanK CC – Samir , Swapnil Pandhare

            People

            Assignee:
            Robert.Malony Robert Malony (Inactive)
            Reporter:
            Robert.Malony Robert Malony (Inactive)
            Developer:
            Ganesh Sadawarte (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            9 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 8h Original Estimate - 8h
                8h
                Remaining:
                Time Spent - 5h Remaining Estimate - 5.5h
                5.5h
                Logged:
                Time Spent - 5h Remaining Estimate - 5.5h
                5h