Hi Shamooka Mohapatra

I saw the attached PDF file. Here are some steps that you can do in these cases:

If image size is not appearing in email as appearing in the email template, You can define the height and width manually from the source section like this:

After setting the height and width of the image it is appearing like this

In Email Template

In Chrome Outlook

In Outlook App

In Gmail, it is still not appearing. So I'm looking into this. Also, You have to allow or trust the outlook app to view all images. 

cc: Samir, Shamooka Mohapatra, Amrendra Kumar, Patrick Phillips, Ravi Banda

Narendra Kumar The corresponding AO card - https://careerbuilder.atlassian.net/browse/ATAO-2101

cc: Samir Amrendra Kumar

Hi Shamooka Mohapatra

I went through the research and found that most web email client including Gmail does not support base64 encoded images. For the reference, you can visit this URL

https://stackoverflow.com/questions/46783599/base64-encoded-image-is-not-showing-in-gmail

We have only one thing that we can do to solve this issue like upload that image somewhere else and place that URL in the email template. In this case, it will work for all web email clients.

cc: Samir, Amrendra Kumar

Hi Shamooka Mohapatra

I have already provided the one solution that we can do for now. For handling it from the DMS side I have created a new feature ticket DMS-2185. 

Also, other points have been covered already. So can we close this ticket now?

cc: Samir, Amrendra Kumar

Narendra Kumar Let us discuss this with Samir.

Narendra KumarIs there any discussion happened on this with Samir

Yes Shamooka Mohapatra

We are picking the DMS-2185 in this sprint for the implementation.

Now Closing this ticket. We will track DMS-2185 now for the new implementations.

cc: Samir

Thanks

Narendra