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  1. Document Management System
  2. DMS-2171

PC Richard-DMS Email Templates Image Error

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    Details

    • Company:
      All Clients/Multiple Clients
    • Sprint:
      Spring-2020 - Sprint 3, Spring-2020 - Sprint 4

      Description

      Our team is not sure if this goes to the Product team. Please let us know the proper routing for DMS issues like these for future reference. Thank you.

      Reason for priority:
      Description: PC Richard reported that the images that they have added to their DMS email templates are not appearing in Outlook, Gmail ,and ProtonMail.

      I was able to see the images in Outlook but not in Gmail. Also the size of the image in the Outlook does not match the size listed in the email template.

      Please see the attached pdf for more information. This case needs to be directed to the product team.

      Thank you.

        Attachments

        1. DMS Email Template-Images Issues.pdf
          434 kB
        2. Screenshot 2020-02-27 at 12.54.21 PM.png
          Screenshot 2020-02-27 at 12.54.21 PM.png
          303 kB
        3. Email Template.png
          Email Template.png
          183 kB
        4. Chrome Outlook.png
          Chrome Outlook.png
          363 kB
        5. Outlook.png
          Outlook.png
          2.04 MB

          Activity

            People

            Assignee:
            narendra.kumar Narendra Kumar
            Reporter:
            Shamooka.Mohapatra Shamooka Mohapatra (Inactive)
            Votes:
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            Watchers:
            1 Start watching this issue

              Dates

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              Updated:
              Resolved:

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