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Type:
Bug
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Status: Done
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: DMS Monthly Release - April 2020
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Labels:
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Company:All Clients/Multiple Clients
Our team is not sure if this goes to the Product team. Please let us know the proper routing for DMS issues like these for future reference. Thank you.
Reason for priority:
Description: PC Richard reported that the images that they have added to their DMS email templates are not appearing in Outlook, Gmail ,and ProtonMail.
I was able to see the images in Outlook but not in Gmail. Also the size of the image in the Outlook does not match the size listed in the email template.
Please see the attached pdf for more information. This case needs to be directed to the product team.
Thank you.
Shamooka Mohapatra (Inactive)
created issue -
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Samir [ samir ] | Narendra Kumar [ narendra.kumar ] |
| Sprint | Spring-2020 - Sprint 3 [ 199 ] | |
| Remaining Estimate | 8h [ 28800 ] | |
| Original Estimate | 8h [ 28800 ] |
| Status | To Do [ 10000 ] | In Progress [ 3 ] |
| Rank | Ranked higher |
| Attachment | Screenshot 2020-02-27 at 12.54.21 PM.png [ 136129 ] |
| Attachment | Email Template.png [ 136130 ] | |
| Attachment | Chrome Outlook.png [ 136131 ] | |
| Attachment | Outlook.png [ 136132 ] |
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- Time Spent:
- 4h
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Found the route cause
Fixed the issue with suggestions.
| Remaining Estimate | 8h [ 28800 ] | 4h [ 14400 ] |
| Time Spent | 4h [ 14400 ] | |
| Worklog Id | 229708 [ 229708 ] |
Narendra Kumar The corresponding AO card - https://careerbuilder.atlassian.net/browse/ATAO-2101
cc: Samir Amrendra Kumar
Shamooka Mohapatra (Inactive)
added a comment - Narendra Kumar The corresponding AO card - https://careerbuilder.atlassian.net/browse/ATAO-2101
cc: Samir Amrendra Kumar | Sprint | Spring-2020 - Sprint 3 [ 199 ] | Spring-2020 - Sprint 3, Spring-2020 - Sprint 4 [ 199, 200 ] |
I went through the research and found that most web email client including Gmail does not support base64 encoded images. For the reference, you can visit this URL
https://stackoverflow.com/questions/46783599/base64-encoded-image-is-not-showing-in-gmail
We have only one thing that we can do to solve this issue like upload that image somewhere else and place that URL in the email template. In this case, it will work for all web email clients.
cc: Samir, Amrendra Kumar
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- Time Spent:
- 4h
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Research was done on this issue. And found the root cause.
| Remaining Estimate | 4h [ 14400 ] | 1h [ 3600 ] |
| Time Spent | 4h [ 14400 ] | 7h [ 25200 ] |
| Worklog Id | 230491 [ 230491 ] |
I have already provided the one solution that we can do for now. For handling it from the DMS side I have created a new feature ticket DMS-2185.
Also, other points have been covered already. So can we close this ticket now?
cc: Samir, Amrendra Kumar
| Remaining Estimate | 1h [ 3600 ] | 0h [ 0 ] |
| Time Spent | 7h [ 25200 ] | 8h [ 28800 ] |
| Worklog Id | 230491 [ 230491 ] |
Narendra Kumar Let us discuss this with Samir.
Shamooka Mohapatra (Inactive)
added a comment - Narendra Kumar Let us discuss this with Samir. Narendra KumarIs there any discussion happened on this with Samir
Shamooka Mohapatra (Inactive)
added a comment - Narendra Kumar Is there any discussion happened on this with Samir | Resolution | Done [ 10000 ] | |
| Status | In Progress [ 3 ] | Done [ 10001 ] |
| Labels | DMS-CBAT |
| Fix Version/s | DMS Monthly Release - April 2020 [ 11704 ] | |
| Fix Version/s | Winter 2020 Enhancements [ 11314 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
19h 11m | 1 |
|
13d 1h 48m | 1 |
Hi Shamooka Mohapatra
I saw the attached PDF file. Here are some steps that you can do in these cases:
If image size is not appearing in email as appearing in the email template, You can define the height and width manually from the source section like this:
After setting the height and width of the image it is appearing like this
In Email Template
In Chrome Outlook
In Outlook App
In Gmail, it is still not appearing. So I'm looking into this. Also, You have to allow or trust the outlook app to view all images.
cc: Samir, Shamooka Mohapatra, Amrendra Kumar, Patrick Phillips, Ravi Banda