-
Type:
Bug
-
Status:
Done
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
-
Sprint:
Spring-2020 - Sprint 3, Spring-2020 - Sprint 4
Our team is not sure if this goes to the Product team. Please let us know the proper routing for DMS issues like these for future reference. Thank you.
Reason for priority:
Description: PC Richard reported that the images that they have added to their DMS email templates are not appearing in Outlook, Gmail ,and ProtonMail.
I was able to see the images in Outlook but not in Gmail. Also the size of the image in the Outlook does not match the size listed in the email template.
Please see the attached pdf for more information. This case needs to be directed to the product team.
Thank you.
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"296e7198-a55c-460a-813f-c994290f1273","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1828.3000001907349,"redirectCount":0,"resourceLoadedEnd":2072,"resourceLoadedStart":198,"resourceTiming":[{"duration":604.1000003814697,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":198,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":198,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":802.1000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":806.8000001907349,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":198.30000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":198.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":1005.1000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":806.8000001907349,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":198.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":198.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":1005.3000001907349,"responseStart":0,"secureConnectionStart":0},{"duration":810.2999992370605,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":198.60000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":198.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":1008.8999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":810.3000001907349,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":198.89999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":198.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":1009.1999998092651,"responseStart":0,"secureConnectionStart":0},{"duration":832.7999992370605,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":199.60000038146973,"connectEnd":199.60000038146973,"connectStart":199.60000038146973,"domainLookupEnd":199.60000038146973,"domainLookupStart":199.60000038146973,"fetchStart":199.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":199.60000038146973,"responseEnd":1032.3999996185303,"responseStart":1032.3999996185303,"secureConnectionStart":199.60000038146973},{"duration":955.5,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":199.80000019073486,"connectEnd":199.80000019073486,"connectStart":199.80000019073486,"domainLookupEnd":199.80000019073486,"domainLookupStart":199.80000019073486,"fetchStart":199.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":199.80000019073486,"responseEnd":1155.3000001907349,"responseStart":1155.3000001907349,"secureConnectionStart":199.80000019073486},{"duration":971.7999992370605,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":200.10000038146973,"connectEnd":200.10000038146973,"connectStart":200.10000038146973,"domainLookupEnd":200.10000038146973,"domainLookupStart":200.10000038146973,"fetchStart":200.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":200.10000038146973,"responseEnd":1171.8999996185303,"responseStart":1171.8999996185303,"secureConnectionStart":200.10000038146973},{"duration":972.9000005722046,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":200.19999980926514,"connectEnd":200.19999980926514,"connectStart":200.19999980926514,"domainLookupEnd":200.19999980926514,"domainLookupStart":200.19999980926514,"fetchStart":200.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":200.19999980926514,"responseEnd":1173.1000003814697,"responseStart":1173.1000003814697,"secureConnectionStart":200.19999980926514},{"duration":973.6000003814697,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":200.39999961853027,"connectEnd":200.39999961853027,"connectStart":200.39999961853027,"domainLookupEnd":200.39999961853027,"domainLookupStart":200.39999961853027,"fetchStart":200.39999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":200.39999961853027,"responseEnd":1174,"responseStart":1174,"secureConnectionStart":200.39999961853027},{"duration":974.5999994277954,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":200.60000038146973,"connectEnd":200.60000038146973,"connectStart":200.60000038146973,"domainLookupEnd":200.60000038146973,"domainLookupStart":200.60000038146973,"fetchStart":200.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":200.60000038146973,"responseEnd":1175.1999998092651,"responseStart":1175.1999998092651,"secureConnectionStart":200.60000038146973},{"duration":1005.6999998092651,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":200.69999980926514,"connectEnd":200.69999980926514,"connectStart":200.69999980926514,"domainLookupEnd":200.69999980926514,"domainLookupStart":200.69999980926514,"fetchStart":200.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":200.69999980926514,"responseEnd":1206.3999996185303,"responseStart":1206.3999996185303,"secureConnectionStart":200.69999980926514},{"duration":1058.9000005722046,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":200.89999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":200.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":1259.8000001907349,"responseStart":0,"secureConnectionStart":0},{"duration":1005.8999996185303,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/9b4bc78b7cc5c86b31ff012e5c329c28/shortcuts.js?context=issuenavigation&context=issueaction","startTime":201.10000038146973,"connectEnd":201.10000038146973,"connectStart":201.10000038146973,"domainLookupEnd":201.10000038146973,"domainLookupStart":201.10000038146973,"fetchStart":201.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":201.10000038146973,"responseEnd":1207,"responseStart":1206.8999996185303,"secureConnectionStart":201.10000038146973},{"duration":1058.6999998092651,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":201.19999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":201.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":1259.8999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":1007,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":201.39999961853027,"connectEnd":201.39999961853027,"connectStart":201.39999961853027,"domainLookupEnd":201.39999961853027,"domainLookupStart":201.39999961853027,"fetchStart":201.39999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":201.39999961853027,"responseEnd":1208.3999996185303,"responseStart":1208.3999996185303,"secureConnectionStart":201.39999961853027}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":94,"responseStart":168,"responseEnd":189,"domLoading":196,"domInteractive":2104,"domContentLoadedEventStart":2104,"domContentLoadedEventEnd":2172,"domComplete":2838,"loadEventStart":2838,"loadEventEnd":2841,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"beb399e355d877","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":47,"dbReadsTimeInMs":3,"dbConnsTimeInMs":5,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}