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Type:
New Feature
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Status: Done
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Priority:
Medium
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Resolution: Not in scope
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Affects Version/s: None
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Fix Version/s: None
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Labels:None
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Company:CareerBuilder
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Epic Link:
Overview:
A user to be notified that an email OR text message did not go through due to a service interruption.
Entry:
- User sends email or text message.
Acceptance Criteria:
*IF I send an email and a service interruption happens causing the email not to send, I am notified that the email did not go through (either via pop-up immediately or through email).
*IF I send a text message and a service interruption happens causing the text not to send, I am notified that the text did not go through (either via pop-up immediately or through email).
*IF a service interruption happens when sending a text and email and the message does not go through, this is also reflected in the communication history that it bounced, and reasoning.
Exit:
*User gets notification that the email/text did not go through due to a service interruption.
Prerequisites:
*User is a current user of DMS or consuming application.
| Field | Original Value | New Value |
|---|---|---|
| Epic Link | DMS-220 [ 74298 ] |
Mohd Belal Both - if something has interrupted the email from being sent, and therefore we could not send it, we need to let the user know that it was not sent due to a service interruption.
Hi Molly Ronovsky : Harshveer Singh will confirm about the feasibility of this scenario then we can start UX of this ticket
Aruna Raheja
added a comment - Hi Molly Ronovsky : Harshveer Singh will confirm about the feasibility of this scenario then we can start UX of this ticket
CC: Mohd Belal Harshveer Singh Kristen Aruna Raheja Thanks!
Prasad Patil (Inactive)
made changes -
| Resolution | Not in scope [ 10700 ] | |
| Status | To Do [ 10000 ] | Done [ 10001 ] |
Hi Harshveer Singh: Have you check the feasibility for showing the reason. What will be the reason we need to display for Service Interruption. Kindly provide me 2-3 example of messages so that I can create the mockup.
Aruna Raheja
added a comment - Hi Harshveer Singh : Have you check the feasibility for showing the reason. What will be the reason we need to display for Service Interruption. Kindly provide me 2-3 example of messages so that I can create the mockup.
CC: Kristen Molly Ronovsky Aruna Raheja
made changes -
| Assignee | Samir [ samir ] | Harshveer Singh [ harshveer.singh ] |
Hi Aruna Raheja, we won't be able to show message reason for message failure as immediate action is to queue message to be sent. If message failed for any reason, email can be triggered for that and also can be displayed in history. Reason for failure can be anything from - Service not available, invalid email/mobile number, internal errors. Reason text will be provided by service provider or our application, we will display that reason test as is. Text can be anything like "Invalid mobile number" or "Service not available" or "Error occurred while sending text: <reason>".
Harshveer Singh (Inactive)
added a comment - Hi Aruna Raheja , we won't be able to show message reason for message failure as immediate action is to queue message to be sent. If message failed for any reason, email can be triggered for that and also can be displayed in history. Reason for failure can be anything from - Service not available, invalid email/mobile number, internal errors. Reason text will be provided by service provider or our application, we will display that reason test as is. Text can be anything like "Invalid mobile number" or "Service not available" or "Error occurred while sending text: <reason>". Harshveer Singh (Inactive)
made changes -
| Assignee | Harshveer Singh [ harshveer.singh ] | Aruna Raheja [ aruna.raheja ] |
Aruna Raheja
made changes -
| Remaining Estimate | 8h [ 28800 ] | |
| Original Estimate | 8h [ 28800 ] |
Aruna Raheja
made changes -
| Attachment | Communication History Service Interrupt SMS.png [ 100252 ] | |
| Attachment | Create New Communication Email Service Interrupted.png [ 100253 ] | |
| Attachment | Create New Communication SMS.png [ 100254 ] | |
| Attachment | Email Service Interrupted.png [ 100255 ] | |
| Attachment | Service Interrupted.png [ 100256 ] | |
| Attachment | SMS Service Interrupted.png [ 100257 ] |
Hi Molly Ronovsky : Kindly check the attached mockups and provide your feedback.
CC: Kristen
Aruna Raheja
added a comment - Hi Molly Ronovsky : Kindly check the attached mockups and provide your feedback.
CC: Kristen Just to make sure I am following - we are triggering this email if there was an error? Is this an option clients can choose to have on or off? Because within the system, they can already see if there was an error and the reason, right?
Hi Molly Ronovsky: Yes this emailer will trigger only if there is an error. These errors will be thrown by the service provider and in history, we have the option to check the bounced email or SMS with reason.
Let me know if you have any other query.
Aruna Raheja
added a comment - Hi Molly Ronovsky : Yes this emailer will trigger only if there is an error. These errors will be thrown by the service provider and in history, we have the option to check the bounced email or SMS with reason.
Let me know if you have any other query.
CC: Kristen Harshveer Singh
Aruna Raheja Harshveer Singh
Only clarification - can users opt out of getting those email notifications and instead rely on the history?
Molly Ronovsky - This can be confirmed by Harshveer Singh
Aruna Raheja
added a comment - Molly Ronovsky - This can be confirmed by Harshveer Singh Aruna Raheja, Molly Ronovsky, yes technically that's possible. Please define functional behavior how it will work, if we will send link in Email itself to unsubscribe from receiving this kind of emails or user will have preference somewhere.
Harshveer Singh (Inactive)
added a comment - Aruna Raheja , Molly Ronovsky , yes technically that's possible. Please define functional behavior how it will work, if we will send link in Email itself to unsubscribe from receiving this kind of emails or user will have preference somewhere. Harshveer Singh Aruna Raheja I'm thinking within the preference center they would be able to turn them on / off if they want to receive by email. Not something we need to do immediately but something to consider so that users who do not want to get the emails can turn them off.
Molly Ronovsky: I think we can manage it from the preference page. Harshveer Singh: Can you please confirm on this.
CC: Kristen
Aruna Raheja
added a comment - Molly Ronovsky : I think we can manage it from the preference page. Harshveer Singh : Can you please confirm on this.
CC: Kristen Aruna Raheja we should be able to have this preference page.
Harshveer Singh (Inactive)
added a comment - Aruna Raheja we should be able to have this preference page. Molly Ronovsky : We can handle it at preference page, so can i close this ticket now.
CC : Kristen
Aruna Raheja
added a comment - Molly Ronovsky : We can handle it at preference page, so can i close this ticket now.
CC : Kristen Aruna Raheja Sure. All part of communication
| Transition | Time In Source Status | Execution Times |
|---|
Prasad Patil (Inactive)
made transition
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82d 13h 47m | 1 |
Hi,
We need a bit clarity on Service interruption like its interruption from the Email server or from our server issue.
cc - Aruna Raheja, Harshveer Singh, Samir
Thanks