New Features 2017Project Type: software

New Features 2017

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  1. New Features 2017
  2. NF-5664

CHMC - UAT - Status steps not showing for 1095-B report

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Pre Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients
    • Item State:
      Stage QA - Production Deployment on Hold
    • UAT For:
      UI Refresh

      Description

      strong textCredentials Used:
      Account: CHMC
      User ID: dianawg
      Password: Password@1

      Issue:
      I logged in as a Partner and access CHMC account. I clicked on IRS Report, added a new report and opted for 1095-B report. It is taking a long time but the issue is that in the interim there is a popup for the status but it is only showing a blank box. Only when one status is done and moving to next status, it flashes the listing and status momentarily (unable to capture screenshot for that)

      Side note: I have been waiting for long but report is still not generated but without the steps, I cannot tell if it is stuck on one status or still running.

      How it should work:
      All the statuses should be shown so user know the page is still running.

        Attachments

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        2. NF-5664.png
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          Issue Links

          clones

          Bug - A problem which impairs or prevents the functions of the product. NF-5460 ACCOUNT - UAT - SUBJECT

          • Medium - Has the potential to affect progress.
          • Rejected

            Activity

            Ascending order - Click to sort in descending order
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            Permalink
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Ramya Tantry,

            Please look into this.

            Thank you!

            cc: Nandkumar Prabhakar Karlekar, Nidhi Kaul

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Ramya Tantry , Please look into this. Thank you! cc: Nandkumar Prabhakar Karlekar , Nidhi Kaul
            Hide
            Permalink
            mahendra.mungase Mahendra Mungase (Inactive) added a comment -

            Hi Kumar Chhajed

            We have analyzed this issue on Preprod and observed that it exists.For Step to repro please follow above steps.

            Mahendra

            Cc- Smita Pawar Sachin Hingole Ramya Tantry

            Show
            mahendra.mungase Mahendra Mungase (Inactive) added a comment - Hi Kumar Chhajed We have analyzed this issue on Preprod and observed that it exists.For Step to repro please follow above steps. Mahendra Cc- Smita Pawar Sachin Hingole Ramya Tantry
            Hide
            Permalink
            diana Diana Wong (Inactive) added a comment -

            Mahendra Mungase Kumar Chhajed To help illustrate the issue, I have recorded the issue. You can see that the cursor will flash and the bottom left corner will indicate periodically it is still interacting with site. At around 3:04, you can see the slight moment when the statuses are shown before disappearing again.

            Show
            diana Diana Wong (Inactive) added a comment - Mahendra Mungase Kumar Chhajed To help illustrate the issue, I have recorded the issue . You can see that the cursor will flash and the bottom left corner will indicate periodically it is still interacting with site. At around 3:04, you can see the slight moment when the statuses are shown before disappearing again.
            Hide
            Permalink
            kumar.chhajed Kumar Chhajed (Inactive) added a comment -

            3C's -
            Concern - CHMC - UAT - Status steps not showing for 1095-B report
            Cause - We have used an jquery callback function $.when which includes an .then() method. When the ajax call is completed means the report processing is complete, after that .then() method is called. In azure environment the .then() method is not getting executed.
            Correction - We have used Jquery.Deferred function to resolve this issue.

            Show
            kumar.chhajed Kumar Chhajed (Inactive) added a comment - 3C's - Concern - CHMC - UAT - Status steps not showing for 1095-B report Cause - We have used an jquery callback function $.when which includes an .then() method. When the ajax call is completed means the report processing is complete, after that .then() method is called. In azure environment the .then() method is not getting executed. Correction - We have used Jquery.Deferred function to resolve this issue.
            Hide
            Permalink
            mahendra.mungase Mahendra Mungase (Inactive) added a comment -

            We have verified this issue on CodeMap on "For QA-CHMC-Azure" and we observed that it showing current progress for 1095B.

            Mahendra

            Show
            mahendra.mungase Mahendra Mungase (Inactive) added a comment - We have verified this issue on CodeMap on "For QA-CHMC-Azure" and we observed that it showing current progress for 1095B. Mahendra
            Hide
            Permalink
            mahendra.mungase Mahendra Mungase (Inactive) added a comment -

            Hi Diana Wong

            We have verified this issue on Pre-prod " JE Dunn For HSPL" and we observed that it showing current progress for 1095B.

            For ACA - We run ACA for last tax year, not for current year so we would suggest customization for 1095B is

            From date - 01/01/2017 - 12/31/2017

            Benefit Type - Medical

            Mahendra

            Show
            mahendra.mungase Mahendra Mungase (Inactive) added a comment - Hi Diana Wong We have verified this issue on Pre-prod " JE Dunn For HSPL" and we observed that it showing current progress for 1095B. For ACA - We run ACA for last tax year, not for current year so we would suggest customization for 1095B is From date - 01/01/2017 - 12/31/2017 Benefit Type - Medical Mahendra
            Hide
            Permalink
            diana Diana Wong (Inactive) added a comment -

            Kumar Chhajed Mahendra Mungase I was still able to reproduce the flashing error for 1095-B report. You can see the recording here. Note: the video is 10mins long because that's how long it took for report to be ready but you don't need to sit through).

            Additionally now that 1095-C is fixed, I am getting the same flashing error there (recording here).

            Can please see the recording and advise if this is intended?

            Show
            diana Diana Wong (Inactive) added a comment - Kumar Chhajed Mahendra Mungase I was still able to reproduce the flashing error for 1095-B report. You can see the recording here . Note: the video is 10mins long because that's how long it took for report to be ready but you don't need to sit through). Additionally now that 1095-C is fixed, I am getting the same flashing error there (recording here ). Can please see the recording and advise if this is intended?
            Hide
            Permalink
            nidhi.kaul Nidhi Kaul (Inactive) added a comment -

            Please check.

            Show
            nidhi.kaul Nidhi Kaul (Inactive) added a comment - Please check.
            Hide
            Permalink
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Hi Diana Wong,

            It is not a flashing error.It is intended. Since 1095B/C are long running report,processing status is shown on the popup.Every 5 seconds,the popup data is refreshed to show the latest status of the report.
            However, sometimes due to network slowness issue, popup data is refreshed after some interval.

            CC:Nandkumar Prabhakar Karlekar,Sachin Hingole,Mahendra Mungase,Smita Pawar,Nidhi Kaul

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Diana Wong , It is not a flashing error.It is intended. Since 1095B/C are long running report,processing status is shown on the popup.Every 5 seconds,the popup data is refreshed to show the latest status of the report. However, sometimes due to network slowness issue, popup data is refreshed after some interval. CC: Nandkumar Prabhakar Karlekar , Sachin Hingole , Mahendra Mungase , Smita Pawar , Nidhi Kaul
            Hide
            Permalink
            diana Diana Wong (Inactive) added a comment -

            Ramya Tantry, thanks for the update. Can advise if this is the same user experience in production? Nonetheless, we can leave it for now and see if we hear any feedback on concern on this performance. Thank you.

            Show
            diana Diana Wong (Inactive) added a comment - Ramya Tantry , thanks for the update. Can advise if this is the same user experience in production? Nonetheless, we can leave it for now and see if we hear any feedback on concern on this performance. Thank you.
            Hide
            Permalink
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Hi Diana Wong,

            Yes, the functionality is the same on Production environment too.

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Diana Wong , Yes, the functionality is the same on Production environment too.
            Hide
            Permalink
            smita.pawar Smita Pawar (Inactive) added a comment -

            We have verified current status of 1095-B report is displaying correctly on pop up.
            Hence closing tickets.

            Show
            smita.pawar Smita Pawar (Inactive) added a comment - We have verified current status of 1095-B report is displaying correctly on pop up. Hence closing tickets.

              People

              Assignee:
              sachin.hingole Sachin Hingole (Inactive)
              Reporter:
              diana Diana Wong (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              6 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date:
                Code Review Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 1h Original Estimate - 1h
                  1h
                  Remaining:
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                  0h
                  Logged:
                  Time Spent - 1h 50m
                  1h 50m