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Type:
Bug
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Status: Resolution Setting
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: UI Refresh
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Labels:None
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Environment:Pre Production
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Bug Type:Functional
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Bug Severity:Medium
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Module:BenAdmin
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Reported by:Client
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Company:All Clients/Multiple Clients
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Item State:Production QA - In Testing
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UAT For:UI Refresh
Credentials Used:
Account: All accounts
User ID: dianawg
Password: Password@1
Issue:
Team identified a few accounts with mismatched logo and status so we reach out to CE. When trying to replace the logo, I encountered 2 errors.
(1) When I remove the original image and upload a new logo, it is showing System Error prompt.
(2) After the System Error prompt, I attempted to refresh the page. The new filename is showing but the logo preview is showing blank white image.
How it should work:
(1) Resolve the server error
(2) Even if there is error, on page refresh the original logo should still be there and not be replaced partially with the filename and a blank image.
- clones
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- Rejected
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Hi Sachin Hingole,
This issue is solved now, so assigning this jira to you.
Please refer below screenshot for more details.
Thanks,
Komal.
Komal Barde (Inactive)
added a comment - Hi Sachin Hingole ,
This issue is solved now, so assigning this jira to you.
Please refer below screenshot for more details.
Thanks,
Komal.
CC: Diana Wong , Vijayendra Shinde , Nidhi Kaul Hi Sachin Hingole,
We also have updated logo for STSLLC company.
Please refer below screenshot for more details.
Thanks,
Komal.
CC:Vijayendra Shinde,Nidhi Kaul,Sachin Hingole,Sonali Farakate
Komal Barde (Inactive)
added a comment - Hi Sachin Hingole ,
We also have updated logo for STSLLC company.
Please refer below screenshot for more details.
Thanks,
Komal.
CC: Vijayendra Shinde , Nidhi Kaul , Sachin Hingole , Sonali Farakate Komal Barde Thank you for your help. The functionality is working well (tested it on CB account) and I am able to see the logo properly for Nasco, STSLLC and DISYS that team updated. Appreciate it.
Concern:
All Accounts - UAT - Company Logo Upload issue
Cause :
The read only acces is give to theme.css file, which gets updated in upload company logo process.
Correction :
Removed read only access from theme.css file.
Komal Barde (Inactive)
added a comment - Concern :
All Accounts - UAT - Company Logo Upload issue
Cause :
The read only acces is give to theme.css file, which gets updated in upload company logo process.
Correction :
Removed read only access from theme.css file.
CC: Nidhi Kaul , Vijayendra Shinde Verified on codemap
Verified company logo by removing exiting logo.
No server error found and Logo uploaded successfully
PFA - 
Working fine
Marking item state as Ready for stage.
CC - Rakesh Roy Prasad Pise Sachin Hingole Hrishikesh Deshpande
Jayshree Nagpure (Inactive)
added a comment - Verified on codemap
Verified company logo by removing exiting logo.
No server error found and Logo uploaded successfully
PFA -
Working fine
Marking item state as Ready for stage.
CC - Rakesh Roy Prasad Pise Sachin Hingole Hrishikesh Deshpande
Verified on preprod
Company - FDU for hspl
Verified company logo by removing exiting logo.
No server error found and Logo uploaded successfully
Marking item state as Production deployment on hold.
cc- Rakesh Roy Prasad Pise Sachin Hingole Hrishikesh Deshpande
Jayshree Nagpure (Inactive)
added a comment - Verified on preprod
Company - FDU for hspl
Verified company logo by removing exiting logo.
No server error found and Logo uploaded successfully
Marking item state as Production deployment on hold.
cc- Rakesh Roy Prasad Pise Sachin Hingole Hrishikesh Deshpande 
HI Ashwin Wankhede,
For main company on preprod we are getting company logo upload issue.
Please find below error log:
ErrorID : 0
ErrorSource : ControllerAppTier.Save->WORKTERRAControllerAppTier.Save->WORKTERRACommon.Save=>WORKTERRACommon.CopyThemeCss=>CommonBusinessRoutines.CopyFileToAllWebServersToSpecificPathAndTextReplace
ErrorMessage: Access to the path '\\10.145.64.107\Workterra Web\Assets\StyleSheet\Company\13653\Theme.css' is denied.
Can you please look into this?
Thanks,
Komal.
CC:Vijayendra Shinde,Nidhi Kaul,Sachin Hingole,Sonali Farakate