New Features 2017Project Type: software

New Features 2017

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  1. New Features 2017
  2. NF-5802

All Accounts - UAT - Company Logo Upload issue

    Details

    • Type: Bug
    • Status: Resolution Setting
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Pre Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients
    • Item State:
      Production QA - In Testing
    • UAT For:
      UI Refresh

      Description

      Credentials Used:
      Account: All accounts
      User ID: dianawg
      Password: Password@1

      Issue:
      Team identified a few accounts with mismatched logo and status so we reach out to CE. When trying to replace the logo, I encountered 2 errors.

      (1) When I remove the original image and upload a new logo, it is showing System Error prompt.

      (2) After the System Error prompt, I attempted to refresh the page. The new filename is showing but the logo preview is showing blank white image.

      How it should work:
      (1) Resolve the server error
      (2) Even if there is error, on page refresh the original logo should still be there and not be replaced partially with the filename and a blank image.

        Attachments

        1. 5802.jpg
          5802.jpg
          219 kB
        2. 5802FirstImage.jpg
          5802FirstImage.jpg
          227 kB
        3. 5802ImageUploaded.jpg
          5802ImageUploaded.jpg
          209 kB
        4. 5802UploadedImage.jpg
          5802UploadedImage.jpg
          228 kB
        5. DISYS.png
          DISYS.png
          87 kB
        6. NF-5802_a.png
          NF-5802_a.png
          102 kB
        7. NF-5802_b.png
          NF-5802_b.png
          28 kB
        8. STSLLC.png
          STSLLC.png
          76 kB

          Issue Links

          clones

          Bug - A problem which impairs or prevents the functions of the product. NF-5460 ACCOUNT - UAT - SUBJECT

          • Medium - Has the potential to affect progress.
          • Rejected

            Activity

            Ascending order - Click to sort in descending order
            Permalink
            komal.barde Komal Barde (Inactive) logged work - 24/Jan/18 11:32 AM
            • Time Spent:
              2h
               

              Upload logo
              Internal discussion with Shrikant for company logo issue in IE browser.
              Post integration support and issue resoled for IE browser.

            diana Diana Wong (Inactive) created issue -
            diana Diana Wong (Inactive) made changes -
            Field Original Value New Value
            Link This issue clones NF-5460 [ NF-5460 ]
            diana Diana Wong (Inactive) made changes -
            Attachment NF-5802_a.png [ 72336 ]
            diana Diana Wong (Inactive) made changes -
            Attachment NF-5802_b.png [ 72337 ]
            diana Diana Wong (Inactive) made changes -
            Description *Credentials Used:*
            Account:
            User ID:
            Password:

            *Issue:*
            To fill in

            *How it should work:*
            To fill in


            		*Credentials Used:*
            Account: All accounts
            User ID: dianawg
            Password: Password@1

            *Issue:*
            Team identified a few accounts with mismatched logo and status so we reach out to CE. When trying to replace the logo, I encountered 2 errors.

            (1) When I remove the original image and upload a new logo, it is showing System Error prompt.
             !NF-5802_a.png|thumbnail!

            (2) After the System Error prompt, I attempted to refresh the page. The new filename is showing but the logo preview is showing blank white image.
             !NF-5802_b.png|thumbnail!

            *How it should work:*
            (1) Resolve the server error
            (2) Even if there is error, on page refresh the original logo should still be there and not be replaced partially with the filename and a blank image.
            komal.barde Komal Barde (Inactive) made changes -
            Assignee Nidhi Kaul [ nidhi.kaul ] Komal Barde [ komal.barde ]
            komal.barde Komal Barde (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            komal.barde Komal Barde (Inactive) made changes -
            Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
            Hide
            Permalink
            komal.barde Komal Barde (Inactive) added a comment -

            HI Ashwin Wankhede,

            For main company on preprod we are getting company logo upload issue.

            Please find below error log:

            ErrorID : 0
            ErrorSource : ControllerAppTier.Save->WORKTERRAControllerAppTier.Save->WORKTERRACommon.Save=>WORKTERRACommon.CopyThemeCss=>CommonBusinessRoutines.CopyFileToAllWebServersToSpecificPathAndTextReplace
            ErrorMessage: Access to the path '\\10.145.64.107\Workterra Web\Assets\StyleSheet\Company\13653\Theme.css' is denied.

            Can you please look into this?

            Thanks,
            Komal.

            CC:Vijayendra Shinde,Nidhi Kaul,Sachin Hingole,Sonali Farakate

            Show
            komal.barde Komal Barde (Inactive) added a comment - HI Ashwin Wankhede , For main company on preprod we are getting company logo upload issue. Please find below error log: ErrorID : 0 ErrorSource : ControllerAppTier.Save->WORKTERRAControllerAppTier.Save->WORKTERRACommon.Save=>WORKTERRACommon.CopyThemeCss=>CommonBusinessRoutines.CopyFileToAllWebServersToSpecificPathAndTextReplace ErrorMessage: Access to the path '\\10.145.64.107\Workterra Web\Assets\StyleSheet\Company\13653\Theme.css' is denied. Can you please look into this? Thanks, Komal. CC: Vijayendra Shinde , Nidhi Kaul , Sachin Hingole , Sonali Farakate
            komal.barde Komal Barde (Inactive) made changes -
            Assignee Komal Barde [ komal.barde ] Ashwin Wankhede [ ashwin.wankhede ]
            komal.barde Komal Barde (Inactive) made changes -
            Attachment DISYS.png [ 72354 ]
            Hide
            Permalink
            komal.barde Komal Barde (Inactive) added a comment -

            Hi Sachin Hingole,

            This issue is solved now, so assigning this jira to you.
            Please refer below screenshot for more details.

            Thanks,
            Komal.

            CC:Diana Wong,Vijayendra Shinde,Nidhi Kaul

            Show
            komal.barde Komal Barde (Inactive) added a comment - Hi Sachin Hingole , This issue is solved now, so assigning this jira to you. Please refer below screenshot for more details. Thanks, Komal. CC: Diana Wong , Vijayendra Shinde , Nidhi Kaul
            komal.barde Komal Barde (Inactive) made changes -
            Assignee Ashwin Wankhede [ ashwin.wankhede ] Sachin Hingole [ sachin.hingole ]
            komal.barde Komal Barde (Inactive) made changes -
            Item State Parent values: Development(10200)Level 1 values: In Analysis(10204) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
            komal.barde Komal Barde (Inactive) made changes -
            Attachment STSLLC.png [ 72356 ]
            Hide
            Permalink
            komal.barde Komal Barde (Inactive) added a comment -

            Hi Sachin Hingole,

            We also have updated logo for STSLLC company.
            Please refer below screenshot for more details.

            Thanks,
            Komal.

            CC:Vijayendra Shinde,Nidhi Kaul,Sachin Hingole,Sonali Farakate

            Show
            komal.barde Komal Barde (Inactive) added a comment - Hi Sachin Hingole , We also have updated logo for STSLLC company. Please refer below screenshot for more details. Thanks, Komal. CC: Vijayendra Shinde , Nidhi Kaul , Sachin Hingole , Sonali Farakate
            Hide
            Permalink
            diana Diana Wong (Inactive) added a comment -

            Komal Barde Thank you for your help. The functionality is working well (tested it on CB account) and I am able to see the logo properly for Nasco, STSLLC and DISYS that team updated. Appreciate it.

            Show
            diana Diana Wong (Inactive) added a comment - Komal Barde Thank you for your help. The functionality is working well (tested it on CB account) and I am able to see the logo properly for Nasco, STSLLC and DISYS that team updated. Appreciate it.
            Hide
            Permalink
            komal.barde Komal Barde (Inactive) added a comment -

            Concern:
            All Accounts - UAT - Company Logo Upload issue

            Cause :
            The read only acces is give to theme.css file, which gets updated in upload company logo process.

            Correction :
            Removed read only access from theme.css file.

            CC:Nidhi Kaul,Vijayendra Shinde

            Show
            komal.barde Komal Barde (Inactive) added a comment - Concern : All Accounts - UAT - Company Logo Upload issue Cause : The read only acces is give to theme.css file, which gets updated in upload company logo process. Correction : Removed read only access from theme.css file. CC: Nidhi Kaul , Vijayendra Shinde
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: In Testing(10214) Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224)
            komal.barde Komal Barde (Inactive) made changes -
            Remaining Estimate 15h [ 54000 ]
            Original Estimate 15h [ 54000 ]
            komal.barde Komal Barde (Inactive) made changes -
            Remaining Estimate 15h [ 54000 ] 13h [ 46800 ]
            Time Spent 2h [ 7200 ]
            Worklog Id 102038 [ 102038 ]
            Permalink
            komal.barde Komal Barde (Inactive) logged work - 25/Jan/18 11:41 AM
            • Time Spent:
              3h
               
              • Issue fixing and debugging
              • Internal discussion with Shrikant for company logo issue in all browser.
              • Post integration support and issue resoled for all browser.
            komal.barde Komal Barde (Inactive) made changes -
            Remaining Estimate 13h [ 46800 ] 10h [ 36000 ]
            Time Spent 2h [ 7200 ] 5h [ 18000 ]
            Worklog Id 102047 [ 102047 ]
            khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224) Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: LB QA(10201)Level 1 values: In Testing(10210)
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Attachment 5802FirstImage.jpg [ 72535 ]
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Attachment 5802UploadedImage.jpg [ 72536 ]
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Attachment 5802ImageUploaded.jpg [ 72537 ]
            Hide
            Permalink
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Verified on codemap

            Verified company logo by removing exiting logo.
            No server error found and Logo uploaded successfully

            PFA -

            Working fine
            Marking item state as Ready for stage.

            CC - Rakesh Roy Prasad Pise Sachin Hingole Hrishikesh Deshpande

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Verified on codemap Verified company logo by removing exiting logo. No server error found and Logo uploaded successfully PFA - Working fine Marking item state as Ready for stage. CC - Rakesh Roy Prasad Pise Sachin Hingole Hrishikesh Deshpande
            Permalink
            jayshree.nagpure Jayshree Nagpure (Inactive) logged work - 30/Jan/18 12:38 PM
            • Time Spent:
              1h
               

              Testing on codemap

            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: In Testing(10210) Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213)
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Remaining Estimate 10h [ 36000 ] 9h [ 32400 ]
            Time Spent 5h [ 18000 ] 6h [ 21600 ]
            Worklog Id 102657 [ 102657 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Assignee Sachin Hingole [ sachin.hingole ] Jayshree Nagpure [ jayshree.nagpure ]
            khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Attachment 5802.jpg [ 72670 ]
            Hide
            Permalink
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Verified on preprod
            Company - FDU for hspl

            Verified company logo by removing exiting logo.
            No server error found and Logo uploaded successfully

            Marking item state as Production deployment on hold.

            cc- Rakesh Roy Prasad Pise Sachin Hingole Hrishikesh Deshpande

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Verified on preprod Company - FDU for hspl Verified company logo by removing exiting logo. No server error found and Logo uploaded successfully Marking item state as Production deployment on hold. cc- Rakesh Roy Prasad Pise Sachin Hingole Hrishikesh Deshpande
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: In Testing(10214) Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224)
            Permalink
            jayshree.nagpure Jayshree Nagpure (Inactive) logged work - 01/Feb/18 06:58 AM
            • Time Spent:
              1h
               

              testing on preprod

            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Remaining Estimate 9h [ 32400 ] 8h [ 28800 ]
            Time Spent 6h [ 21600 ] 7h [ 25200 ]
            Worklog Id 103027 [ 103027 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224) Parent values: Production QA(10203)Level 1 values: In Testing(10218)
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Resolution Bug Fixed [ 10402 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Resolution Bug Fixed [ 10402 ]
            Status Production Complete [ 10028 ] Closed [ 6 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Closed [ 6 ] Reopen in Production [ 10027 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Reopen in Production [ 10027 ] In Development [ 10007 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Assignee Jayshree Nagpure [ jayshree.nagpure ] Venkatesh Pujari [ venkatesh.pujari ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Resolution Bug Fixed [ 10402 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Resolution Bug Fixed [ 10402 ]
            Status Production Complete [ 10028 ] Closed [ 6 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Closed [ 6 ] Resolution Setting [ 11616 ]
            Transition Time In Source Status Execution Times
            Komal Barde (Inactive) made transition -
            Open In Development
            		2h 34m 1
            Venkatesh Pujari (Inactive) made transition -
            Closed Reopen in Production
            		33s 1
            Venkatesh Pujari (Inactive) made transition -
            Reopen in Production In Development
            		8s 1
            Venkatesh Pujari (Inactive) made transition -
            In Development In LB Testing
            		5h 35m 2
            Venkatesh Pujari (Inactive) made transition -
            In LB Testing Stage Testing
            		9s 2
            Venkatesh Pujari (Inactive) made transition -
            Stage Testing In Production Testing
            		39d 12m 2
            Venkatesh Pujari (Inactive) made transition -
            In Production Testing Production Complete
            		1h 30m 2
            Venkatesh Pujari (Inactive) made transition -
            Production Complete Closed
            		6s 2
            Sachin Hingole (Inactive) made transition -
            Closed Resolution Setting
            		51d 14h 38m 1

              People

              Assignee:
              venkatesh.pujari Venkatesh Pujari (Inactive)
              Reporter:
              diana Diana Wong (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 15h
                  15h
                  Remaining:
                  Time Spent - 7h Remaining Estimate - 8h
                  8h
                  Logged:
                  Time Spent - 7h Remaining Estimate - 8h
                  7h