-
Type:
Support Activity
-
Status:
Closed
-
Priority:
Critical
-
Resolution:
Done
-
-
Support Task Type:
Data Correction
-
-
Company:
Utah Valley University
-
Categories:
Enrollment
- Life/LTD plans
-
-
-
-
-
Customization change:
Yes
Hello,
Can you please help me understand why the EE’s are showing coverage of 1.00 when payroll and ee’s enrollment were put in on the same date for plan UVU Paid Life AD&D?
Please find attached an enrollment report that is filtered to coverages of $1.00.
Yashau
{"report":{"apdex":1,"isInitial":true,"journeyId":"fed1e3d8-b990-4b2d-8dcd-07426e526377","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":694,"redirectCount":0,"resourceLoadedEnd":718.1000001430511,"resourceLoadedStart":101.79999995231628,"resourceTiming":[{"duration":144.20000004768372,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":101.79999995231628,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":101.79999995231628,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246,"responseStart":0,"secureConnectionStart":0},{"duration":144.10000014305115,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":102,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":102,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.10000014305115,"responseStart":0,"secureConnectionStart":0},{"duration":144.09999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":102.10000014305115,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":102.10000014305115,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.20000004768372,"responseStart":0,"secureConnectionStart":0},{"duration":144.09999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":102.20000004768372,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":102.20000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.29999995231628,"responseStart":0,"secureConnectionStart":0},{"duration":144.20000004768372,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":102.29999995231628,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":102.29999995231628,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.5,"responseStart":0,"secureConnectionStart":0},{"duration":162.89999985694885,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":102.40000009536743,"connectEnd":102.40000009536743,"connectStart":102.40000009536743,"domainLookupEnd":102.40000009536743,"domainLookupStart":102.40000009536743,"fetchStart":102.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":102.40000009536743,"responseEnd":265.2999999523163,"responseStart":265.2999999523163,"secureConnectionStart":102.40000009536743},{"duration":191.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":102.5,"connectEnd":102.5,"connectStart":102.5,"domainLookupEnd":102.5,"domainLookupStart":102.5,"fetchStart":102.5,"redirectEnd":0,"redirectStart":0,"requestStart":102.5,"responseEnd":294.40000009536743,"responseStart":294.40000009536743,"secureConnectionStart":102.5},{"duration":194.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":102.60000014305115,"connectEnd":102.60000014305115,"connectStart":102.60000014305115,"domainLookupEnd":102.60000014305115,"domainLookupStart":102.60000014305115,"fetchStart":102.60000014305115,"redirectEnd":0,"redirectStart":0,"requestStart":102.60000014305115,"responseEnd":297.10000014305115,"responseStart":297.10000014305115,"secureConnectionStart":102.60000014305115},{"duration":194.79999995231628,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":102.70000004768372,"connectEnd":102.70000004768372,"connectStart":102.70000004768372,"domainLookupEnd":102.70000004768372,"domainLookupStart":102.70000004768372,"fetchStart":102.70000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":102.70000004768372,"responseEnd":297.5,"responseStart":297.5,"secureConnectionStart":102.70000004768372},{"duration":195,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":102.90000009536743,"connectEnd":102.90000009536743,"connectStart":102.90000009536743,"domainLookupEnd":102.90000009536743,"domainLookupStart":102.90000009536743,"fetchStart":102.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":102.90000009536743,"responseEnd":297.90000009536743,"responseStart":297.90000009536743,"secureConnectionStart":102.90000009536743},{"duration":195.20000004768372,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":103,"connectEnd":103,"connectStart":103,"domainLookupEnd":103,"domainLookupStart":103,"fetchStart":103,"redirectEnd":0,"redirectStart":0,"requestStart":103,"responseEnd":298.2000000476837,"responseStart":298.2000000476837,"secureConnectionStart":103},{"duration":195.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":103,"connectEnd":103,"connectStart":103,"domainLookupEnd":103,"domainLookupStart":103,"fetchStart":103,"redirectEnd":0,"redirectStart":0,"requestStart":103,"responseEnd":298.5,"responseStart":298.5,"secureConnectionStart":103},{"duration":195.79999995231628,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":103.10000014305115,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":103.10000014305115,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":298.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":196.10000014305115,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":103.29999995231628,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":103.29999995231628,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":299.40000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":195.60000014305115,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/81da1c7492d7ee698ae1cc31902498d9/shortcuts.js?context=issuenavigation&context=issueaction","startTime":103.29999995231628,"connectEnd":103.29999995231628,"connectStart":103.29999995231628,"domainLookupEnd":103.29999995231628,"domainLookupStart":103.29999995231628,"fetchStart":103.29999995231628,"redirectEnd":0,"redirectStart":0,"requestStart":103.29999995231628,"responseEnd":298.90000009536743,"responseStart":298.90000009536743,"secureConnectionStart":103.29999995231628},{"duration":196,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":103.5,"connectEnd":103.5,"connectStart":103.5,"domainLookupEnd":103.5,"domainLookupStart":103.5,"fetchStart":103.5,"redirectEnd":0,"redirectStart":0,"requestStart":103.5,"responseEnd":299.5,"responseStart":299.5,"secureConnectionStart":103.5}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":9,"responseStart":96,"responseEnd":97,"domLoading":99,"domInteractive":758,"domContentLoadedEventStart":758,"domContentLoadedEventEnd":817,"domComplete":1176,"loadEventStart":1176,"loadEventEnd":1179,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"9f095e85223e6d","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":47,"dbReadsTimeInMs":3,"dbConnsTimeInMs":4,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
thanks Abhay! Will someone in dev be opening the bug being the data correction was completed on the records or should ops be doing this?