Irvine - Server Error

Per client;
Each time I search for employee Cristina Zamora in Workterra, and click on her name, I receive an error message that states “Server encountered an internal error. Please contact your administrator.” This does not occur when searching for other employees. Can you take a look at this for me, please?

I told the client that I have seen this error before and was told that it was a payroll error. So I asked her to reload the payroll info but she is getting an error because the employee already exists in the system. Please advise.