Details

    • Environment:
      Production
    • Categories:
      Import
    • Company:
      City of Irvine
    • Reported by:
      Client

      Description

      Per client;
      Each time I search for employee Cristina Zamora in Workterra, and click on her name, I receive an error message that states “Server encountered an internal error. Please contact your administrator.” This does not occur when searching for other employees. Can you take a look at this for me, please?

      I told the client that I have seen this error before and was told that it was a payroll error. So I asked her to reload the payroll info but she is getting an error because the employee already exists in the system. Please advise.

        Attachments

        1. image-2018-03-20-16-36-46-728.png
          39 kB
          darryn.carter
        2. Field Mapping.png
          42 kB
          Ganesh Sadawarte

          Issue Links

            Activity

            suraj.sokasane Suraj Sokasane (Inactive) logged work - 21/Mar/18 05:54 AM
            • Time Spent:
              3h
               
              <No comment>
            swapnil.pandhare Swapnil Pandhare (Inactive) logged work - 21/Mar/18 07:06 AM
            • Time Spent:
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              Analysis

            Ganesh.sadawarte Ganesh Sadawarte (Inactive) logged work - 21/Mar/18 12:57 PM
            • Time Spent:
              2h
               
              <No comment>

              People

              Assignee:
              darryn.carter darryn.carter
              Reporter:
              darryn.carter darryn.carter
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                Updated:
                Resolved:

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