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Type:
Bug
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Status: Closed
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Priority:
Medium
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Resolution: Bug Fixed
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Labels:
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Environment:Production
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Categories:Import
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Company:City of Irvine
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Reported by:Client
Per client;
Each time I search for employee Cristina Zamora in Workterra, and click on her name, I receive an error message that states “Server encountered an internal error. Please contact your administrator.” This does not occur when searching for other employees. Can you take a look at this for me, please?
I told the client that I have seen this error before and was told that it was a payroll error. So I asked her to reload the payroll info but she is getting an error because the employee already exists in the system. Please advise.
- relates to
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- Closed
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| Field | Original Value | New Value |
|---|---|---|
| Link | This issue relates to CT-4456 [ CT-4456 ] |
| Assignee | Satya [ ID10004 ] | Swapnil Pandhare [ swapnil.pandhare ] |
| Assignee | Swapnil Pandhare [ swapnil.pandhare ] | Ganesh Sadawarte [ ganesh.sadawarte ] |
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 2.5h [ 9000 ] | |
| Worklog Id | 109168 [ 109168 ] |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Comment |
[ This issue is similar to |
| Attachment | Field Mapping.png [ 74996 ] |
Hi darryn.carter,
Please find below 3C's.
Concern: Server error on employee dashboard due to payroll information was not inserted into system.
Cause: We have checked and found that education fields are mapped on _Employee_data_initial_load-NewHires template, which cause import failure. This similar to WB-583.
Correction: We have load failed 4 employees after made following template customization changes.
1) On import file education fields does not have any values, so we have removed those field mapping and load file.
2) We have taken up backup of this template with name 'BKP_Employee_data_initial_load-NewHires' before made any customization changes.
3) Code changes needed to fix this issue.
Code changes will be deployed under WB-583.
Please check and let us know if you face any issue.
CC-Satya,Vinayak Kulkarni,Suraj Sokasane
Thanks,
Ganesh
| Time Spent | 2.5h [ 9000 ] | 4.5h [ 16200 ] |
| Worklog Id | 109296 [ 109296 ] |
| Assignee | Ganesh Sadawarte [ ganesh.sadawarte ] | darryn.carter [ darryn.carter ] |
| Workflow | 0803 Copy of WB: Bugs Project Management Workflow [ 66774 ] | 2203 WB: Bugs Project Management Workflow [ 67050 ] |
No issues reported
Thank you
| Assignee | darryn.carter [ darryn.carter ] | Ganesh Sadawarte [ ganesh.sadawarte ] |
| Time Spent | 4.5h [ 16200 ] | 7.5h [ 27000 ] |
| Worklog Id | 110332 [ 110332 ] |
| Workflow | 2203 WB: Bugs Project Management Workflow [ 67050 ] | 0604 Issues Management Workflow [ 68250 ] |
| Categories | Parent values: Platform(18563)Level 1 values: Inaccessible(18567) | Parent values: Import(18506) |
| Status | In Development [ 10007 ] | Development on Hold [ 11608 ] |
| Status | Development on Hold [ 11608 ] | In Development [ 10007 ] |
| Status | In Development [ 10007 ] | In Analysis [ 10008 ] |
Hi darryn.carter,
This code fix of this issue is deployed on production under WB-583. Please check and close this if everything working properly.
As we removed mapping of education field from template, if needed please map those field again you can refer 'BKP_Employee_data_initial_load-NewHires' template.
Thanks,
Ganesh
| Assignee | Ganesh Sadawarte [ ganesh.sadawarte ] | darryn.carter [ darryn.carter ] |
| Status | In Analysis [ 10008 ] | Waiting for Input [ 11502 ] |
| Status | Waiting for Input [ 11502 ] | In Analysis [ 10008 ] |
| Resolution | Bug Fixed [ 10402 ] | |
| Status | In Analysis [ 10008 ] | Rejected [ 10004 ] |
| Status | Rejected [ 10004 ] | Closed [ 6 ] |
| Labels | ServerError_invalid_Inputs |
| Transition | Time In Source Status | Execution Times |
|---|
|
7h 41m | 1 |
|
32d 21h 59m | 1 |
|
7s | 1 |
|
4s | 1 |
|
4m 39s | 1 |
|
3h 24m | 1 |
|
1m 12s | 1 |
|
6s | 1 |
Hi Ganesh Sadawarte,
City of irvine reported that server error is shown while populating 1 of the employee records.
We have analyzed this issue.
Below are the details :
Concern : Server error on employee dashboard from partner login.
Cause : On 19th and 20th march, demographic files got imported. Entries got inserted into employee table. Payroll table entries are missing for reported employee. We have scanned this company and found that there are 4 such employees.
Below are the employees :
1. CRISTINA ZAMORA
2. KAREN BICSKEI
3. BRETT SMITH
4. MADALYNE HANDY
Correction : We need to insert payroll entries for 4 employees from scanned list and execute back end routines after that.
Please let me know if further details needed.
Thanks,
Swapnil P.