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  1. WORKTERRA
  2. WT-10635

TIBCO & Other BCC Groups - Issues with plans with ER contribution

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Stage
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      TIBCO
    • Item State:
      Production Complete - Closed
    • Reported by Customer:
      BCC
    • Sprint:
      WT Sprint 35 - Bugs, WT Sprint 37 - Bugs

      Description

      test employee: Yearlyhsa Testing

      1. The ER contribution is not showing on the summary or confirmation statement when a change is made mid year


      2. The benefit is show that the benefit is both "waived" and "Enrolled"

      Kira Hamilton

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            Hide
            rohit.shete Rohit Shete (Inactive) added a comment -

            Hi Debbie Kulling,

            Issue #1. The ER contribution is not showing on the summary or confirmation statement when a change is made mid year:

            We scanned all EEs for Commuter Transit plan and only this reported EE is having this issue. If you go to Enroll Now screen, it is showing proper ER coverage. We are checking root cause.

            Do you want us to update ER coverage for this EE by back end?

            Issue #2. The benefit is show that the benefit is both "waived" and "Enrolled

            Please find below detail:

            • On plan level, New Hire Effective Date Rule is set to 'First of the month following or coincident with Date of Hire' .
            • New hire mode effective date of given employee is 8/15/2017 and because of above rule plan level election effective date is 9/1/2017.
            • First this EE enrolled in transit plan, with 9/1/2017. After that he waived election with new hire mode of 8/15, this added entry of waive as 8/15/2017 to Null.
            • Again EE enroll in same plan with 9/1/2017 effective date, this terminated waive election to 8/31/2017 i.e. 8/15/2017 to 8/31/2017 and added new enrollment 9/1/2017 to Null.

            Waive Election Detail:

            Effective Date Termination Date
            8/15/2017 8/31/2017

            Enrollment Election Detail:

            Effective Date Termination Date
            9/1/2017 Null

            Due to these 15 days waive period, EE shows both waived and enrolled.

            Note: If you go with 9/1/17 effective date to Enroll Now screen, only 'Enrolled' will get seen on screen.

            Thanks And Regards,
            Rohit Shete.

            CC:Jyoti Mayne

            Show
            rohit.shete Rohit Shete (Inactive) added a comment - Hi Debbie Kulling , Issue #1. The ER contribution is not showing on the summary or confirmation statement when a change is made mid year: We scanned all EEs for Commuter Transit plan and only this reported EE is having this issue. If you go to Enroll Now screen, it is showing proper ER coverage. We are checking root cause. Do you want us to update ER coverage for this EE by back end? Issue #2 . The benefit is show that the benefit is both "waived" and "Enrolled Please find below detail: On plan level, New Hire Effective Date Rule is set to 'First of the month following or coincident with Date of Hire' . New hire mode effective date of given employee is 8/15/2017 and because of above rule plan level election effective date is 9/1/2017. First this EE enrolled in transit plan, with 9/1/2017. After that he waived election with new hire mode of 8/15, this added entry of waive as 8/15/2017 to Null. Again EE enroll in same plan with 9/1/2017 effective date, this terminated waive election to 8/31/2017 i.e. 8/15/2017 to 8/31/2017 and added new enrollment 9/1/2017 to Null. Waive Election Detail : Effective Date Termination Date 8/15/2017 8/31/2017 Enrollment Election Detail : Effective Date Termination Date 9/1/2017 Null Due to these 15 days waive period, EE shows both waived and enrolled. Note: If you go with 9/1/17 effective date to Enroll Now screen, only 'Enrolled' will get seen on screen. Thanks And Regards, Rohit Shete. CC: Jyoti Mayne
            Hide
            rohit.shete Rohit Shete (Inactive) added a comment -

            Hi Debbie Kulling,

            We have correted ER coverage of mentioed EE and also scanned all EEs and found none of them are impacted.

            Hi Prasad Pise.

            Mentioned issue is not reproducing at our end. Please help us in reproducing same. We tried below scenarios:

            • Added new EE he got 9/1/17 new hire mode and enrolled him. He got proper ER monthly Coverage of $100.
            • Again raise QE of 10/1/17 and change election.He got proper ER coverage.
            • We tried this issue with different coverage display interval and it is working fine.

            Thanks and Regards,
            Rohit Shete.

            CC:Jyoti Mayne

            Show
            rohit.shete Rohit Shete (Inactive) added a comment - Hi Debbie Kulling , We have correted ER coverage of mentioed EE and also scanned all EEs and found none of them are impacted. Hi Prasad Pise . Mentioned issue is not reproducing at our end. Please help us in reproducing same. We tried below scenarios: Added new EE he got 9/1/17 new hire mode and enrolled him. He got proper ER monthly Coverage of $100. Again raise QE of 10/1/17 and change election.He got proper ER coverage. We tried this issue with different coverage display interval and it is working fine. Thanks and Regards, Rohit Shete. CC: Jyoti Mayne
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Hi Satya,

            CC:Hrishikesh Deshpande,Rakesh Roy,Rohit Shete,Jyoti Mayne

            I hvae verified this issue on Tibbco for hspl company it is not getting Reprodued consider below scenarios:
            1]Verified reproted employee view history
            2]Verified Plan Enligibity and cost and covarge view history.
            3]Added New employee and Enrolled in to the plan
            4]at the same time change covrage of employee
            5]Parrelaly change customization of cost and Covrage screen customization.
            Covrage display interval Monthly to Yearly
            Yearly to Monthly
            Consider payroll schedule Yes to No

            6]also waived Plan and gain enrolled it.
            7]Corssed verified on Enroll now, View nerollemnt summary, confirmation statment.

            Thanks,
            Rashmita

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Satya , CC: Hrishikesh Deshpande , Rakesh Roy , Rohit Shete , Jyoti Mayne I hvae verified this issue on Tibbco for hspl company it is not getting Reprodued consider below scenarios: 1]Verified reproted employee view history 2]Verified Plan Enligibity and cost and covarge view history. 3]Added New employee and Enrolled in to the plan 4]at the same time change covrage of employee 5]Parrelaly change customization of cost and Covrage screen customization. Covrage display interval Monthly to Yearly Yearly to Monthly Consider payroll schedule Yes to No 6]also waived Plan and gain enrolled it. 7]Corssed verified on Enroll now, View nerollemnt summary, confirmation statment. Thanks, Rashmita
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Hi Debbie Kulling,

            CC:Gaurav Sodani,Satya,Jyoti Mayne,Hrishikesh Deshpande,Rakesh Roy,Rohit Shete

            Please find Update of Issue#1 .

            We have verified below issue and tried to replicate at our end but it is not getting Reproduced -

            Issue #1. The ER contribution is not showing on the summary or confirmation statement when a change is made mid year:

            We have tried all possible scenarios mentioned above and confirmed that ER Contribution is showing properly on Enroll now screen, View enrollment summary and Confirmation Statement.

            Request you to please check this at your end and let us know same issue occurred. also let us know in case of any different scenario to be try out.

            Thanks,
            Rashmita

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Debbie Kulling , CC: Gaurav Sodani , Satya , Jyoti Mayne , Hrishikesh Deshpande , Rakesh Roy , Rohit Shete Please find Update of Issue#1 . We have verified below issue and tried to replicate at our end but it is not getting Reproduced - Issue #1. The ER contribution is not showing on the summary or confirmation statement when a change is made mid year: We have tried all possible scenarios mentioned above and confirmed that ER Contribution is showing properly on Enroll now screen, View enrollment summary and Confirmation Statement. Request you to please check this at your end and let us know same issue occurred. also let us know in case of any different scenario to be try out. Thanks, Rashmita
            Hide
            satyap Satya added a comment -

            Development is looking for more scenarios to reproduce & fix this.

            Regards,
            Satya Prakash

            Cc: Rashmita Dudhe Rohit Shete Amruta Lohiya Jyoti Mayne Samir Vijay Siddha

            Show
            satyap Satya added a comment - Development is looking for more scenarios to reproduce & fix this. Regards, Satya Prakash Cc: Rashmita Dudhe Rohit Shete Amruta Lohiya Jyoti Mayne Samir Vijay Siddha
            Hide
            satyap Satya added a comment -

            Hi Rohit Shete & Rashmita Dudhe,

            Please check this issue on priority today & share your observation. We have to fix it.

            Regards,
            Satya Prakash

            CC: Rakesh Roy Hrishikesh Deshpande

            Show
            satyap Satya added a comment - Hi Rohit Shete & Rashmita Dudhe , Please check this issue on priority today & share your observation. We have to fix it. Regards, Satya Prakash CC: Rakesh Roy Hrishikesh Deshpande
            Hide
            rohit.shete Rohit Shete (Inactive) added a comment - - edited

            Hi Prasad Pise,

            Please find below 3C's:

            Concern: The ER contribution is not showing on the summary or confirmation statement.
            Cause: This is scenario specific issue.
            • For flex and transit benefit type, on cost and coverage page Age Wise Coverage flag is yes.
            • EE enroll in plan, enter amount in employee coverage text box & directly click on enroll now button that time ER coverage goes null and not show on confirmation statement..
            Correction: We have done code-fix.

            Impact Testing:
            1. Check this functionality for without changing coverage and with changing coverage
            2. Check 'Age Wise Coverage' flag set to 'yes' or 'No'
            3. Please check for Flex and Transit.
            4. Please check for import.
            5. Check this for click outside then click on enroll now button.
            6. Check this for directly click on enroll now button.

            Thanks And Regards,
            Rohit Shete

            CC:Debbie Kulling, Satya,Amruta Lohiya,Jyoti Mayne,Umesh Kadam,Gaurav Sodani,Rashmita Dudhe

            Show
            rohit.shete Rohit Shete (Inactive) added a comment - - edited Hi Prasad Pise , Please find below 3C's: Concern: The ER contribution is not showing on the summary or confirmation statement. Cause: This is scenario specific issue. For flex and transit benefit type, on cost and coverage page Age Wise Coverage flag is yes . EE enroll in plan, enter amount in employee coverage text box & directly click on enroll now button that time ER coverage goes null and not show on confirmation statement.. Correction: We have done code-fix. Impact Testing: 1. Check this functionality for without changing coverage and with changing coverage 2. Check 'Age Wise Coverage' flag set to 'yes' or 'No' 3. Please check for Flex and Transit. 4. Please check for import. 5. Check this for click outside then click on enroll now button. 6. Check this for directly click on enroll now button. Thanks And Regards, Rohit Shete CC: Debbie Kulling , Satya , Amruta Lohiya , Jyoti Mayne , Umesh Kadam , Gaurav Sodani , Rashmita Dudhe
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Verified on LB Environment consider below Scenarios:
            1] HSA plan with 'Age Wise Coverage' flag set to 'yes' or 'No'
            2] HSA plan with force contingent on medical plan.
            3] Increased tier and decrease on medical plan.
            4] Change coverage amount with Retro, current and future effective date.
            5] enter coverage amount and directly click on enroll now button
            6] Enter coverage amount first click on the outside and enroll now button.
            7] through import on medical plan with force contingent HSa plan
            8] Trough Import Hsa plan.
            9] Flex and transit plan.
            10] after every scenario cross verified on enroll now screen and confirmation statement page

            working fine as expected

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified on LB Environment consider below Scenarios: 1] HSA plan with 'Age Wise Coverage' flag set to 'yes' or 'No' 2] HSA plan with force contingent on medical plan. 3] Increased tier and decrease on medical plan. 4] Change coverage amount with Retro, current and future effective date. 5] enter coverage amount and directly click on enroll now button 6] Enter coverage amount first click on the outside and enroll now button. 7] through import on medical plan with force contingent HSa plan 8] Trough Import Hsa plan. 9] Flex and transit plan. 10] after every scenario cross verified on enroll now screen and confirmation statement page working fine as expected
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Verified on Stage Environment consider below Scenarios:
            1] HSA plan with 'Age Wise Coverage' flag set to 'yes' or 'No'
            2] HSA plan with force contingent on medical plan.
            3] Increased tier and decrease on medical plan.
            4] Change coverage amount with Retro, current and future effective date.
            5] enter coverage amount and directly click on enroll now button
            6] Enter coverage amount first click on the outside and enroll now button.
            7] through import on medical plan with force contingent HSa plan
            8] Trough Import Hsa plan.
            9] Flex and transit plan.
            10] after every scenario cross verified on enroll now screen and confirmation statement page
            working fine as expected

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified on Stage Environment consider below Scenarios: 1] HSA plan with 'Age Wise Coverage' flag set to 'yes' or 'No' 2] HSA plan with force contingent on medical plan. 3] Increased tier and decrease on medical plan. 4] Change coverage amount with Retro, current and future effective date. 5] enter coverage amount and directly click on enroll now button 6] Enter coverage amount first click on the outside and enroll now button. 7] through import on medical plan with force contingent HSa plan 8] Trough Import Hsa plan. 9] Flex and transit plan. 10] after every scenario cross verified on enroll now screen and confirmation statement page working fine as expected
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Verified on Production Environment consider below Scenarios:
            1] HSA plan with 'Age Wise Coverage' flag set to 'yes' or 'No'
            2] HSA plan with force contingent on medical plan.
            3] Increased tier and decrease on medical plan.
            4] Change coverage amount with Retro, current and future effective date.
            5] enter coverage amount and directly click on enroll now button
            6] Enter coverage amount first click on the outside and enroll now button.
            7] through import on medical plan with force contingent HSa plan
            8] Trough Import Hsa plan.
            9] Flex and transit plan.
            10] after every scenario cross verified on enroll now screen and confirmation statement page
            working fine as expected

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified on Production Environment consider below Scenarios: 1] HSA plan with 'Age Wise Coverage' flag set to 'yes' or 'No' 2] HSA plan with force contingent on medical plan. 3] Increased tier and decrease on medical plan. 4] Change coverage amount with Retro, current and future effective date. 5] enter coverage amount and directly click on enroll now button 6] Enter coverage amount first click on the outside and enroll now button. 7] through import on medical plan with force contingent HSa plan 8] Trough Import Hsa plan. 9] Flex and transit plan. 10] after every scenario cross verified on enroll now screen and confirmation statement page working fine as expected
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            This is deployed and verified on production.
            Kindly, update JIRA accordingly

            Thanks,
            Rashmita

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - This is deployed and verified on production. Kindly, update JIRA accordingly Thanks, Rashmita
            Hide
            rakeshr Rakesh Roy (Inactive) added a comment -

            Debbie Kulling Please verify this issue and confirm.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Debbie Kulling Please verify this issue and confirm.

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Developer:
              Rohit Shete (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              6 Start watching this issue

                Dates

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                Updated:
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                Pre-Prod Due Date:
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                Code Review Date:

                  Time Tracking

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