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Type:
Bug
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Status: Closed
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: Platform
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Labels:None
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Environment:Production
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Bug Severity:Medium
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Module:Platform
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Reported by:Client
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Company:COB
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Item State:Production Complete - Closed
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Reported by Customer:BCC
Please see the email below from BCC. This is occurring on both stage and production. Please correct asap
BCC:
I noticed this morning that the WT symbol is again appearing at the URL tab level for all user logins and the “spin” symbol when saving or moving from page to page when signed in as an employee (Example: Stage; Group: COB – participant TEST ADMIN (Credentials: tadmin06221966 and password: Hobbs@123457. I assume this occurred when the www.benxcel.net was added. Can we please get this corrected ASAP. This issues is in both Stage and Production.
- relates to
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- Open
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| Field | Original Value | New Value |
|---|---|---|
| Assignee | Satya [ ID10004 ] | Avnish Yadav [ avnish.yadav ] |
Debbie Kulling , can we meet now?
Regards,
Santosh
| Assignee | Avnish Yadav [ avnish.yadav ] | Santosh Balid [ santosh.balid ] |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Item State | Parent values: Development(10200)Level 1 values: In Progress(10206) |
| Assignee | Santosh Balid [ santosh.balid ] | Ashwin Wankhede [ ashwin.wankhede ] |
| Module | Parent values: BenAdmin(10100) | Parent values: Platform(10106) |
| Component/s | Platform [ 10006 ] | |
| Component/s | BenAdmin [ 10000 ] |
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 2h [ 7200 ] | |
| Worklog Id | 81766 [ 81766 ] |
| Assignee | Ashwin Wankhede [ ashwin.wankhede ] | Avnish Yadav [ avnish.yadav ] |
Hi Debbie Kulling,
We investigated this issue and observed that BCC Loader and Favicon initial developed only for Total Works company theme. Earlier COB using Total works theme because of this, they able to see BCC loader.
Now COB using new theme because of this loader is not working.
Gaurav Sodani : Could you please assign this ticket to appropriate developer.
Thanks,
Avnish Y
CC-- Amruta Lohiya,Satya,Samir
| Assignee | Avnish Yadav [ avnish.yadav ] | Gaurav Sodani [ gaurav.sodani ] |
| Assignee | Gaurav Sodani [ gaurav.sodani ] | Vishal Bajad [ vishal.bajad ] |
Hi All ,
Please find details as below ,
Concern : WORKTERRA Branding is appearing for BCC Groups
Cause : Earlier COB using Total works theme because of this, they able to see BCC loader. Now COB using new theme because of this loader is not working.
Correction : We have provided code fix and it will get deployed on LB with next deployment patch.
Test Scenario: specific ajax Loader will display for COB Theme.
Affected Files :
- /Web/SharedFunctionWebTier/SharedFunctionWebTier/Views/Shared/_WORKTERRABlankLayout.generated.cs
- /Web/SharedFunctionWebTier/SharedFunctionWebTier/Views/Shared/_WORKTERRALayout.generated.cs
- /Web/SharedFunctionWebTier/SharedFunctionWebTier/Views/Shared/_WORKTERRABlankLayout.cshtml
- /Web/SharedFunctionWebTier/SharedFunctionWebTier/Views/Shared/_WORKTERRALayout.cshtml
- /Config Files WT Stage/Web Server/Web.config
- /Web/SharedFunctionWebTier/SharedFunctionWebTier/CommonClasses/SharedFunctionWebTier.cs
- /Web/Web Projects/BenAdmin/Areas/UserDetails/Views/Exchange/ExQuestionnaire.cshtml
- /Web/Web Projects/BenAdmin/Areas/UserDetails/Views/Exchange/ExRecommendPlans.cshtml
Jaideep Vinchurkar Please have a review.
Thanks !
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: Development(10200)Level 1 values: In Progress(10206) | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) |
| Time Spent | 2h [ 7200 ] | 6h [ 21600 ] |
| Worklog Id | 81941 [ 81941 ] |
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
| Assignee | Vishal Bajad [ vishal.bajad ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
| Time Spent | 6h [ 21600 ] | 6.5h [ 23400 ] |
| Worklog Id | 81999 [ 81999 ] |
| Code Review Date | 27/Sep/2017 | |
| Code Reviewed By | Jaideep Vinchurkar [ 11908 ] | |
| Original Estimate | 0h [ 0 ] |
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Priya Dhamande [ priya.dhamande ] |
| Item State | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) | Parent values: LB QA(10201)Level 1 values: In Testing(10210) |
| Attachment | EmpLogin_Loader.jpg [ 62934 ] |
| Attachment | Stage_TabLogo.jpg [ 62935 ] |
| Attachment | CALogin_Loader.jpg [ 62936 ] |
Environment: Lb
Company: City of Durhum
Login: CA and Employee
1. Applied COB theme to company
2. Checked with CA and Partner login for the loader. Loaders are appearing as per the theme.
Screen capture for the same are attached with jira.
Debbie Kulling,
For WT symbol on Tab, it is same on Totalworks on Stage as well. We are keeping the same for all. Screen capture for the same of Stage is attached with jira.
As loader issue is resolved on LB, moving jira on Stage.
| Item State | Parent values: LB QA(10201)Level 1 values: In Testing(10210) | Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
-
- Time Spent:
- 2h
-
- issue repro on Stage
- issue testing
- discussion with Jaideep, vishal and ashwin
| Time Spent | 6.5h [ 23400 ] | 8.5h [ 30600 ] |
| Worklog Id | 82164 [ 82164 ] |
-
- Time Spent:
- 0.5h
-
follow up , Stage and production checkins
| Time Spent | 8.5h [ 30600 ] | 9h [ 32400 ] |
| Worklog Id | 82330 [ 82330 ] |
| Time Spent | 9h [ 32400 ] | 13h [ 46800 ] |
| Worklog Id | 82411 [ 82411 ] |
| Item State | Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) | Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) |
| Item State | Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) | Parent values: Stage QA(10202)Level 1 values: In Testing(10214) |
| Attachment | Stage_Loader_COB.jpg [ 63241 ] |
Environment: Satge
Company: COB for hspl
Login: Employee
1. Applied COB theme to company
2. Checked with Employee login for the loader. Loaders are appearing as per the theme.
Screen capture for the same are attached with jira.
Screen capture is attached with jira.
As loader issue is resolved on Stage, moving jira on Production.
| Item State | Parent values: Stage QA(10202)Level 1 values: In Testing(10214) | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) |
| Time Spent | 13h [ 46800 ] | 14h [ 50400 ] |
| Worklog Id | 82933 [ 82933 ] |
| Time Spent | 14h [ 50400 ] | 16h [ 57600 ] |
| Worklog Id | 82952 [ 82952 ] |
| Remaining Estimate | 0h [ 0 ] | 2h [ 7200 ] |
| Time Spent | 16h [ 57600 ] | 14h [ 50400 ] |
| Worklog Id | 82952 [ 82952 ] | |
| Worklog Time Spent | 2h [ 7200 ] |
| Attachment | screenshot-1.png [ 63358 ] |
it appears that the loader has been fixed but we are still seeing the WT logo in the tab of the browser
-
- Time Spent:
- 0.5h
-
- issue discussion
- tried customization
Hi Debbie Kulling,
The loader issue is resolved and for icon on Tab, we have created seperate jira with ID: WT-11427.
Thanks
| Remaining Estimate | 2h [ 7200 ] | 1.75h [ 6300 ] |
| Time Spent | 14h [ 50400 ] | 14.25h [ 51300 ] |
| Worklog Id | 83192 [ 83192 ] |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
| Item State | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) | Parent values: Production QA(10203)Level 1 values: In Testing(10218) |
| Attachment | Prod_Tibco.jpg [ 64223 ] |
Environment: Production
Company: Tibco for hspl
Login: Employee
1. Applied COB theme to company
2. Checked with Employee login for the loader. Loaders are appearing as per the theme.
Screen capture for the same are attached with jira.
As loader issue is resolved on Production, so closing jira on Production.
Logo change on Tab issue is open, jira for the same is created with ID: 11427
| Remaining Estimate | 1.75h [ 6300 ] | 1.25h [ 4500 ] |
| Time Spent | 14.25h [ 51300 ] | 14.75h [ 53100 ] |
| Worklog Id | 84501 [ 84501 ] |
| Item State | Parent values: Production QA(10203)Level 1 values: In Testing(10218) | Parent values: Production QA(10203) |
| Resolution | Fixed [ 1 ] | |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
| Item State | Parent values: Production QA(10203) | Parent values: Production Complete(10222)Level 1 values: Closed(10223) |
| Remaining Estimate | 1.25h [ 4500 ] | 1h [ 3600 ] |
| Time Spent | 14.75h [ 53100 ] | 15h [ 54000 ] |
| Worklog Id | 83192 [ 83192 ] |
| Company | COB [ 18416 ] | |
| Environment | Production [ 10005 ] | |
| Environment_New | Production [ 18442 ] |
| Resolution | Done [ 10000 ] | |
| Status | Production Complete [ 10028 ] | Closed [ 6 ] |
| Root Cause | Bug [ 18430 ] |
| Resolution | Done [ 10000 ] | |
| Status | Closed [ 6 ] | Resolution Setting [ 11616 ] |
| Status | Resolution Setting [ 11616 ] | Closed [ 6 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
1h 34m | 1 |
|
21h 13m | 1 |
|
19h 56m | 1 |
|
13d 21h 14m | 1 |
|
5h 21m | 1 |
|
138d 5h 17m | 1 |
|
77d 8h 47m | 1 |
|
7m 8s | 1 |
Hi Debbie Kulling,
We are looking into it, will update you soon.
Regards,
Santosh