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  1. WORKTERRA
  2. WT-11458

COSB Recommendation Engine Not working

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    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Stage
    • Reported by:
      Client
    • Company:
      COSB
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple
    • Reported by Customer:
      BCC

      Description

      I have requested a copy of COSB down to stage OE-357

      Once it is copied we are having a ton of issues with the recommendation engine. Please look into these issue as soon as it is copied. You will need to turn on the recommendation engine once it is moved.

      1st screen shot – no premium EE vs ER (custom?)

      2nd screen shot – only back button

      3rd screen shot – error when clicking on plan description

      I am also getting an error when I just try and go to enroll now.

        Attachments

        1. image-2017-10-05-11-47-17-397.png
          64 kB
          Debbie Kulling
        2. Screen Shot 10-05-17 at 12.26 PM.PNG
          179 kB
          Debbie Kulling
        3. Screen Shot 10-05-17 at 12.26 PM 001.PNG
          168 kB
          Debbie Kulling
        4. Screen Shot 10-05-17 at 12.26 PM 002.PNG
          163 kB
          Debbie Kulling

          Issue Links

          relates to

          Enhancement - An improvement or enhancement to an existing feature or task. WT-11503 Server Error On Enroll Now Screen

          • Medium - Has the potential to affect progress.
          • Resolution Setting

          Bug - A problem which impairs or prevents the functions of the product. WT-11530 Server Error On Exchange Employee Data Screen.

          • Critical - This problem will block progress.
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. WT-11550 Server Error when clicking on plan description.

          • High - Serious problem that could block progress.
          • Resolution Setting

            Activity

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: