WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11458

COSB Recommendation Engine Not working

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Stage
    • Reported by:
      Client
    • Company:
      COSB
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple
    • Reported by Customer:
      BCC

      Description

      I have requested a copy of COSB down to stage OE-357

      Once it is copied we are having a ton of issues with the recommendation engine. Please look into these issue as soon as it is copied. You will need to turn on the recommendation engine once it is moved.

      1st screen shot – no premium EE vs ER (custom?)

      2nd screen shot – only back button

      3rd screen shot – error when clicking on plan description

      I am also getting an error when I just try and go to enroll now.

        Attachments

          Issue Links

          relates to

          Enhancement - An improvement or enhancement to an existing feature or task. WT-11503 Server Error On Enroll Now Screen

          • Medium - Has the potential to affect progress.
          • Resolution Setting

          Bug - A problem which impairs or prevents the functions of the product. WT-11530 Server Error On Exchange Employee Data Screen.

          • Critical - This problem will block progress.
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. WT-11550 Server Error when clicking on plan description.

          • High - Serious problem that could block progress.
          • Resolution Setting

            Activity

            Ascending order - Click to sort in descending order
            dkulling Debbie Kulling created issue -
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Field Original Value New Value
            Assignee Vijay Siddha [ vijays ] Avnish Yadav [ avnish.yadav ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            prasadp Prasad Pise (Inactive) made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Link This issue relates to WT-11550 [ WT-11550 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Link This issue relates to WT-11530 [ WT-11530 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Link This issue relates to WT-11503 [ WT-11503 ]
            Hide
            Permalink
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Debbie Kulling,

            Please refer our inline comment:-

            1. Regarding No premium EE vs ER (custom?)
            [Dev]:- We have verified this and as per current implementation we display pay Payroll Schedule instant of EE or ER cost.

            2. Regarding Only back button
            [Dev]:- As per current implementation we added back button at bottom of Recommend screen, Please let us know if need to changes this.

            3. Regarding Server error when clicking on plan description
            [Dev]:- We have fixed this issue in WT-11550, QA are in-progress to verify this issue.

            4. Regarding Server Error On Enroll Now Screen
            [Dev]:- We have fixed this issue in WT-11503, QA are in-progress to verify this issue.

            We are fixing these issues in WT-11503,WT-11550 so we are resolving jira.

            Thanks,
            Avnish Y

            CC-- Amruta Lohiya,Satya,Samir

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Debbie Kulling , Please refer our inline comment:- 1. Regarding No premium EE vs ER (custom?) [Dev] :- We have verified this and as per current implementation we display pay Payroll Schedule instant of EE or ER cost. 2. Regarding Only back button [Dev] :- As per current implementation we added back button at bottom of Recommend screen, Please let us know if need to changes this. 3. Regarding Server error when clicking on plan description [Dev] :- We have fixed this issue in WT-11550 , QA are in-progress to verify this issue. 4. Regarding Server Error On Enroll Now Screen [Dev] :- We have fixed this issue in WT-11503 , QA are in-progress to verify this issue. We are fixing these issues in WT-11503 , WT-11550 so we are resolving jira. Thanks, Avnish Y CC-- Amruta Lohiya , Satya , Samir
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Status In Development [ 10007 ] Resolved [ 5 ]
            Support Task Type Query Resolution [ 11205 ]
            Workflow WT_Defects [ 54179 ] WT_Support [ 54698 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Debbie Kulling [ dkulling ]
            Hide
            Permalink
            dkulling Debbie Kulling added a comment -

            I am not understanding. Are all the issues resolved? It looks like the tickets that you created are not out of testing

            Show
            dkulling Debbie Kulling added a comment - I am not understanding. Are all the issues resolved? It looks like the tickets that you created are not out of testing
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Status Resolved [ 5 ] Reopen [ 4 ]
            Hide
            Permalink
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

            Had reopened this ticket to change its resolution from 'Unresolved' to 'Done'.

            Show
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Had reopened this ticket to change its resolution from 'Unresolved' to 'Done'.
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Reopen [ 4 ] Closed [ 6 ]
            Transition Time In Source Status Execution Times
            Avnish Yadav (Inactive) made transition -
            Open In Development
            		11h 36m 1
            Avnish Yadav (Inactive) made transition -
            In Development Resolved
            		5d 10h 20m 1
            Sumeet.Kolge (Inactive) made transition -
            Resolved Reopen
            		77d 16h 50m 1
            Sumeet.Kolge (Inactive) made transition -
            Reopen Closed
            		8m 58s 1

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: