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Type:
Bug
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Status: Closed
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:
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Environment:Stage
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Bug Type:Functional
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Bug Severity:Blocker
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Module:BenAdmin - Report
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Reported by:Harbinger
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Company:All Clients/Multiple Clients
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Item State:Production Complete - Closed
Step:-
1.Login with Partner
2.Navigate to Search Employee
3.Search employee and click on Employee
4. Navigate to View history
5.Select Enrollment Details
6.Click on Search
Actual - Server Error on page
Expected - it should display enrollment details
Error Log-
ErrorID : 0
ErrorSource : ControllerAppTier.Save->WORKTERRAControllerAppTier.Save->AddChangeTermReport.Save->AddChangeTermReport.CreateDataForAddChangeTermReport->AddChangeTermReport.UpdateDatabase
ErrorMessage: Cannot bulk load because the file "\\192.168.31.21\WORKterra\Reports\BulkInsert_gljqijdpflmlv4otpifhgkmf.txt" could not be opened. Operating system error code 5(Access is denied.).
StackTrace: at WORKTERRA.Shared.WORKTERRAControllerAppTier.Save(WORKTERRAControllerWebTierEntity objWORKTERRAControllerWebTierEntity)
at WORKTERRA.ControllerAppTier.Save(Int32 intProjectsId, String strInput)
TargetSite: System.String Save(WORKTERRA.Shared.WORKTERRAControllerWebTierEntity)
- is caused by
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- Closed
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| Environment | Stage [ 10004 ] |
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- Time Spent:
- 0.5h
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Issue Analysis
Discussion
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- Time Spent:
- 0.5h
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Issue Analysis
Discussion
| Assignee | Prasanna Karlekar [ prasanna ] | Ashwin Wankhede [ ashwin.wankhede ] |
| Developer | Prasanna Karlekar [ prasanna ] | Ashwin Wankhede [ ashwin.wankhede ] |
| Assignee | Ashwin Wankhede [ ashwin.wankhede ] | Prasanna Karlekar [ prasanna ] |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) |
Hi Mahendra Mungase,
Following are the 3Cs:
Concern:
Server Error on View History for Enrollment Details.
Cause:
As per above comment mentioned by Ashwin "The SQL service on Stage was running with "network service" account. because of this file was not getting copied" it was configuration issue.
Correction:
As per above comment mentioned by Ashwin, "We changed the service user as "Workterrauser""
Have verified View History of Enrollment Details on AFI for HSPL in Stage environment for employee Layo Abalos.
View History displayed successfully and no error appeared.
Kindly verify the issue at your end once.
Thank you!
| Assignee | Prasanna Karlekar [ prasanna ] | Mahendra Mungase [ mahendra.mungase ] |
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 0.5h [ 1800 ] | |
| Worklog Id | 86550 [ 86550 ] |
Sachin Hingole (Inactive)
made changes -
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
| Time Spent | 0.5h [ 1800 ] | 1h [ 3600 ] |
| Worklog Id | 88242 [ 88242 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Labels | View_Enrollment_History |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) | Parent values: LB QA(10201) |
| Item State | Parent values: LB QA(10201) | Parent values: Development(10200)Level 1 values: In Analysis(10204) |
| Environment_New | Stage [ 18443 ] |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) | Parent values: LB QA(10201)Level 1 values: In Testing(10210) |
| Item State | Parent values: LB QA(10201)Level 1 values: In Testing(10210) | Parent values: Stage QA(10202)Level 1 values: In Testing(10214) |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
| Attachment | Stage_Enrolldetailpg.jpg [ 67138 ] |
| Item State | Parent values: Stage QA(10202)Level 1 values: In Testing(10214) | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) |
| Time Spent | 1h [ 3600 ] | 2.5h [ 9000 ] |
| Worklog Id | 89608 [ 89608 ] |
Environment: Stage
Company: AFI
Login: Employee and Partner
The issue of server error on Enrollment details on View History is implemented and verified on Stage. The server error is not coming on enrollment details. So, making jira, and making ready for hspl.
Attaching screen capture for the same.
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- Time Spent:
- 1.25h
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Issue VerifiCtion on stage
| Remaining Estimate | 0h [ 0 ] | 0.25h [ 900 ] |
| Time Spent | 2.5h [ 9000 ] | 2.25h [ 8100 ] |
| Worklog Id | 89608 [ 89608 ] |
Gaurav Sodani (Inactive)
made changes -
| Item State | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) | Parent values: Stage QA(10202)Level 1 values: On Hold(10215) |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
Environment specif issue as discussed with Ashwin Wankhede.
| Resolution | Done [ 10000 ] | |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
| Resolution | Done [ 10000 ] | Fixed [ 1 ] |
| Status | Production Complete [ 10028 ] | Closed [ 6 ] |
| Item State | Parent values: Stage QA(10202)Level 1 values: On Hold(10215) | Parent values: Production Complete(10222)Level 1 values: Closed(10223) |
| Company | All Clients/Multiple Clients [ 18434 ] | |
| Root Cause | Configuration Error [ 18427 ] | |
| Original Estimate | 0.25h [ 900 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
2d 40m | 1 |
Sachin Hingole (Inactive)
made transition
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|
12d 19h 9m | 1 |
|
4d 7h 17m | 1 |
|
92d 18h 39m | 1 |
|
28s | 1 |
|
4s | 1 |
Hi Prasanna Karlekar,
The SQL service on Stage was running with "network service" account. because of this file was not getting copied. We changed the service user as "Workterrauser".
Can you please check issue is resolved.